Customer Relations Coordinator – Inventory Management & Supply Chain Excellence – Remote, Full‑Time, brighthush

About brighthush

brighthush is a trailblazing leader in the life‑science and healthcare sector, dedicated to accelerating scientific discovery and improving patient outcomes worldwide. With a legacy spanning over seven decades, we combine cutting‑edge research, innovative product development, and a global manufacturing footprint to deliver high‑quality diagnostics and research tools that empower scientists, clinicians, and patients alike. At brighthush, we believe that collaboration, curiosity, and a relentless focus on customer success are the cornerstones of our impact. Whether you’re a seasoned professional or an emerging talent, you’ll find a culture that values continuous learning, empowers you to take ownership, and rewards your contributions with meaningful career advancement.

Position Overview

We are seeking a proactive, detail‑oriented Customer Relations Coordinator – Inventory Management to become a pivotal link between our internal teams and external customers. In this role, you will manage inventory data, respond to inquiries across multiple channels, and support inventory‑related decision making that directly influences customer satisfaction, operational efficiency, and financial performance. This is a remote, full‑time opportunity that offers flexibility, a collaborative environment, and the chance to shape the future of inventory management at brighthush.

Key Responsibilities

• Inventory Data Stewardship: Maintain accurate, real‑time inventory records across all product lines, ensuring that Customer Care, Sales, Marketing, and Planning teams have the most up‑to‑date information.
• Reporting & Analytics: Generate, analyze, and present inventory reports that highlight trends, forecast demand, and identify opportunities for optimization and cost reduction.
• Support inventory‑optimization initiatives by monitoring stock levels, reducing scrap and doubtful inventory, and recommending actions to improve utilization.
• Analyze customer usage patterns and historical demand data to determine appropriate allocations and support monthly inventory reserve reviews.
• Operate within SAP to review, update, and reconcile orders, running reports to identify discrepancies and coordinating with relevant teams to resolve issues.
• Serve as the primary point of contact for internal customers, managing multiple inboxes, responding to inquiries, researching issues, and delivering timely, accurate solutions.
• Collaborate cross‑functionally with Customer Care, Marketing, Planning, and Sales to align inventory strategies with business objectives and customer needs.
• Identify potential risks or bottlenecks in the supply chain and proactively propose mitigation strategies.
• Contribute to continuous improvement projects that enhance inventory accuracy, reporting efficiency, and customer experience.

Essential Qualifications

• Education: High school diploma or equivalent required; some college coursework preferred.
• Experience: Minimum of 4+ years in customer service, sales support, relationship management, or inventory management within a fast‑paced, data‑driven environment.
• Analytical Acumen: Proven ability to gather, interpret, and synthesize complex data sets to uncover insights and drive actionable recommendations.
• Attention to Detail: Exceptional organizational skills with a track record of maintaining data integrity and managing multiple priorities simultaneously.
• Communication: Strong written and verbal communication skills, with the ability to build and sustain professional relationships across all levels of the organization.
• Technical Proficiency: Comfortable working with enterprise systems, particularly SAP, and adept at learning new software quickly.
• Demonstrated commitment to ethical business practices and a customer‑centric mindset.

Preferred Qualifications

• Experience in a life‑science or healthcare manufacturing setting.
• Knowledge of inventory management best practices, such as ABC analysis, safety stock calculations, and demand forecasting.
• Proficiency in advanced Excel functions, data visualization tools, or business intelligence platforms.
• Project management experience, including the ability to lead cross‑functional initiatives and drive process improvements.
• Fluency in additional languages is a plus, given our global customer base.

Skills & Competencies

• Strategic Thinking – Ability to align inventory strategies with broader business goals.
• Problem‑Solving – Creative and analytical mindset to resolve complex inventory and customer issues.
• Collaboration – Proven track record of working effectively with diverse teams and stakeholders.
• Adaptability – Comfortable navigating change in a dynamic, fast‑moving environment.
• Customer Focus – Passion for delivering exceptional service and building lasting relationships.
• Time Management – Skilled at prioritizing tasks and meeting deadlines in a multi‑channel setting.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Customer Relations Coordinator, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration and skill growth.
• Regular training sessions on SAP, inventory analytics, and industry best practices.
• Cross‑functional projects that expose you to new business areas and broaden your skill set.
• Leadership development pathways that prepare you for future roles in supply chain, operations, or customer success.
• Access to an extensive learning library, including e‑learning courses, webinars, and industry conferences.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to scientific excellence. You’ll find:

• A remote‑first mindset that values flexibility while fostering strong virtual teamwork.
• Inclusive, supportive teams that celebrate diversity and encourage open dialogue.
• Regular virtual town halls and cross‑departmental knowledge‑sharing sessions.
• Employee Resource Groups (ERGs) that provide community, mentorship, and professional growth.
• A focus on work‑life balance, with generous paid time off and flexible scheduling.

Compensation & Benefits

While the base salary range for this position is $45,900 to $78,500, the total rewards package at brighthush is designed to support your health, wealth, and well‑being throughout your career journey.

• Competitive Salary: Market‑aligned base pay with performance‑based variable bonuses.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including a free Health Savings Account (HSA) contribution.
• Paid parental leave, fertility support, and family‑friendly benefits.
• 401(k) plan with company match and profit‑sharing opportunities.
• Employee Stock Purchase Program (ESPP) to share in brighthush’s success.
• Robust mental health platform, counseling services, and wellness challenges.
• Pet insurance, student debt relief, and tuition reimbursement programs.
• Extensive learning and development budget, including access to industry conferences.
• Paid time off, flexible work arrangements, and a supportive remote work infrastructure.

How to Apply

If you are a driven, customer‑centric professional eager to make a tangible impact on inventory management and customer satisfaction, we invite you to apply. Submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and qualifications described above. Join brighthush and help us continue to transform the science and healthcare landscape.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.