Dynamic Student Customer Support Specialist (m/w/d) – Part‑Time, Remote, Berlin – Join brighthush’s Innovative SaaS Team

About brighthush

brighthush is a fast‑growing SaaS pioneer that is redefining how e‑commerce businesses manage returns and customer satisfaction. With a mission to make the returns process seamless, transparent, and cost‑effective, brighthush empowers merchants to deliver exceptional customer experiences while reducing operational friction. Our product stack blends cutting‑edge cloud technology with intuitive user interfaces, and our team is built on a culture of curiosity, collaboration, and continuous improvement.

As a student, you’ll have the unique opportunity to immerse yourself in a vibrant, tech‑driven environment that values fresh perspectives and encourages experimentation. Whether you’re studying Computer Science, Business Administration, or Communications, brighthush offers a platform where your academic knowledge can translate into real‑world impact.

Why This Role Is a Game‑Changer for Students

Working as a Student Customer Support Specialist at brighthush means you’ll be at the frontline of customer interaction, shaping the first impression for thousands of merchants worldwide. You’ll gain hands‑on experience with CRM systems, data analytics, and customer journey mapping—all while balancing your studies. The role is designed to be flexible, allowing you to contribute meaningfully without compromising your academic commitments.

Key Responsibilities

• Onboarding New Clients: Guide merchants through the initial setup of the brighthush platform, ensuring they understand key features and best practices.
• Customer Support: Resolve inquiries via email, chat, and ticketing systems, maintaining a high level of professionalism and empathy.
• Monitoring Satisfaction: Track CSAT scores, gather feedback, and collaborate with the product team to drive continuous improvement.
• Knowledge Base Maintenance: Update help center articles, FAQs, and internal documentation to reflect product updates and common issues.
• Data Analysis: Compile support metrics, identify trends, and present actionable insights to stakeholders.
• Cross‑Functional Collaboration: Work closely with Sales, Product, and Engineering to ensure a cohesive customer experience.

Essential Qualifications

• Currently enrolled in a Bachelor’s or Master’s program (any discipline).
• Fluent in German and English, both written and spoken.
• Strong communication skills with the ability to explain complex concepts in simple terms.
• Proactive attitude and a genuine passion for helping people.
• Basic familiarity with CRM tools (e.g., Zendesk, HubSpot) and customer support workflows.
• Self‑motivated, organized, and capable of managing multiple tasks simultaneously.

Preferred Qualifications

• Prior experience in a customer support or help desk role.
• Knowledge of SaaS products and the e‑commerce ecosystem.
• Experience with data visualization tools (Tableau, Power BI) or spreadsheet proficiency.
• Understanding of agile methodologies and working in cross‑functional teams.
• Experience with German e‑commerce platforms such as Shopify, Magento, or WooCommerce.

Skills & Competencies for Success

• Customer‑Centric Mindset: Ability to anticipate needs and deliver solutions that exceed expectations.
• Problem‑Solving: Analytical thinking to diagnose issues and propose effective fixes.
• Technical Aptitude: Comfortable learning new software and troubleshooting basic technical problems.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Team Collaboration: Communicate clearly with teammates across departments and contribute to a positive work environment.
• Adaptability: Thrive in a fast‑changing startup setting and embrace continuous learning.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Student Customer Support Specialist, you’ll:

• Receive mentorship from senior support engineers and product managers.
• Participate in weekly knowledge‑sharing sessions covering product updates, industry trends, and best practices.
• Access to online learning platforms (LinkedIn Learning, Coursera) and internal workshops on communication, data analysis, and SaaS fundamentals.
• Opportunity to transition into full‑time roles such as Customer Success Manager, Product Analyst, or Technical Support Engineer after graduation.
• Contribute to high‑impact projects that shape the future of the brighthush platform.

Work Environment & Company Culture

brighthush thrives on a culture that blends innovation with inclusivity. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in Berlin or beyond, with a fully equipped home office stipend.
• Collaborative Spirit: Regular virtual team lunches, hackathons, and brainstorming sessions.
• Diversity & Inclusion: A workforce that celebrates varied backgrounds, perspectives, and ideas.
• Continuous Feedback: Transparent performance reviews and growth plans.
• Community Engagement: Participation in local tech meetups, charity events, and sustainability initiatives.

Compensation, Perks, and Benefits

While the exact salary is tailored to your experience and academic level, brighthush offers a competitive hourly rate for part‑time student roles. Additional benefits include:

• Flexible working hours to accommodate your study schedule.
• Health and wellness stipend (gym membership, mindfulness apps).
• Annual company retreat and team‑building activities.
• Paid time off for holidays and personal days.
• Access to the brighthush product at a discounted rate.
• Opportunity to earn performance bonuses based on customer satisfaction metrics.

How to Apply

Ready to embark on a rewarding journey with brighthush? Submit your resume, a brief cover letter highlighting your customer support experience (or enthusiasm to learn), and any relevant coursework or projects. We’re excited to learn how your unique skills can contribute to our mission of transforming e‑commerce returns.

Apply now and become a pivotal part of brighthush’s growth story!