Customer Reservation Consultant – Remote, Flexible Schedule, Full Training – Elevate Travel Booking Experience

About brighthush

At brighthush, we’re redefining the way people experience travel. Our mission is simple: make every journey unforgettable by combining cutting‑edge technology, personalized service, and a passion for discovery. Whether you’re planning a weekend getaway, a corporate retreat, or a world‑tour, brighthush is the trusted partner that turns complex itineraries into seamless adventures.

Founded on the belief that travel should be effortless, brighthush has grown into a global community of explorers, innovators, and customer‑centric professionals. We’re proud to serve clients in the United States, United Kingdom, Mexico, Spain, Australia, and select LATAM regions, and we’re expanding our footprint every day. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering exceptional value to our customers.

Why Join brighthush?

• Fully Remote Work: Work from anywhere in the world and enjoy the freedom to design your own schedule.
• Flexible Hours: Balance your professional and personal life with a schedule that adapts to your needs.
• Structured Training & Ongoing Support: No prior experience required—our comprehensive onboarding program and continuous coaching will equip you with the skills you need to thrive.
• Dynamic Team Environment: Collaborate with a diverse group of travel enthusiasts, tech innovators, and customer‑service experts.
• Career Growth: Performance‑based advancement opportunities, mentorship, and access to industry‑leading tools and resources.
• Competitive Compensation & Benefits: We offer a market‑competitive salary, performance bonuses, health and wellness benefits, and a generous paid time‑off policy.

Role Overview

As a Customer Reservation Consultant at brighthush, you will be the trusted guide for our clients, helping them navigate every step of their travel planning journey. From the first inquiry to final confirmation, you’ll combine exceptional customer service, meticulous research, and precise coordination to ensure each client’s experience is smooth, personalized, and memorable.

Whether you’re assisting with accommodations, transportation, activities, or entire itineraries, you’ll play a pivotal role in turning travel dreams into reality.

Key Responsibilities

• Customer Communication:
  • Engage with clients via email, chat, and phone to understand their travel goals, preferences, and constraints.
  • Provide clear, timely updates on booking status, changes, and next steps.
  • Maintain a professional, friendly tone that reflects brighthush’s brand values.
• Reservation Support:
  • Check availability, secure reservations, and manage changes or cancellations.
  • Coordinate with suppliers (hotels, airlines, car rentals, activity providers) to secure the best options for clients.
  • Ensure all booking details are accurate and documented in our CRM system.
• Research & Recommendations:
  • Analyze client preferences, dates, and budget to curate tailored travel options.
  • Compare rates, amenities, and policies across multiple vendors.
  • Present clear, concise recommendations that align with client objectives.
• Coordination & Organization:
  • Maintain a master itinerary that tracks flights, accommodations, transportation, and activities.
  • Track pending items, follow up on confirmations, and ensure all components are synchronized.
  • Verify accuracy of all details before finalizing the itinerary.
• Follow‑Through & Support:
  • Handle modifications, special requests, and last‑minute changes with agility.
  • Provide proactive support to anticipate client needs and resolve issues promptly.
  • Document all interactions and outcomes in the CRM for future reference.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with keen attention to detail.
• Ability to manage multiple requests simultaneously while maintaining high quality.
• Proficiency with email, web-based platforms, and basic spreadsheet tools.
• Self‑motivated, reliable, and capable of working independently in a remote setting.
• Adaptability to changing schedules, availability, and client needs.

Preferred Qualifications

• Experience in customer service, hospitality, reservations, or travel coordination.
• Familiarity with travel booking systems (e.g., Amadeus, Sabre, or similar).
• Background in sales support or administrative roles.
• Knowledge of global travel trends, popular destinations, and cultural nuances.
• Experience using CRM software and data entry best practices.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to create memorable experiences.
• Research Proficiency: Ability to quickly locate and evaluate information from diverse online sources.
• Problem‑Solving: Creative and analytical thinking to resolve booking challenges efficiently.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a fast‑paced environment.
• Team Collaboration: Communicate effectively with cross‑functional teams, including sales, operations, and supplier partners.
• Technology Savvy: Comfortable learning new tools, platforms, and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Reservation Consultant, you’ll gain:

• Hands‑on experience with the latest travel technology and booking platforms.
• Mentorship from seasoned travel professionals and industry experts.
• Access to continuous learning resources, including webinars, workshops, and certifications.
• Clear performance metrics that open doors to higher‑level roles such as Senior Consultant, Team Lead, or Operations Manager.
• Opportunities to contribute to product development, process improvement, and customer‑experience initiatives.

Work Environment & Company Culture

brighthush thrives on a culture of inclusivity, curiosity, and innovation. Our remote team enjoys:

• Regular virtual team huddles and social events to foster connection.
• Transparent communication channels and an open‑door policy for ideas and feedback.
• A commitment to work‑life balance, with flexible scheduling that respects personal commitments.
• Recognition programs that celebrate achievements and milestones.
• Access to wellness resources, including virtual fitness classes and mental health support.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance (where applicable).
• Paid time off and holidays.
• Professional development stipend.
• Employee assistance program.
• Flexible work arrangements and remote‑friendly infrastructure.

How to Apply

If you’re ready to join a forward‑thinking travel company that values creativity, customer focus, and personal growth, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Reservation Consultant role at brighthush.

Applicants must be located in an eligible region, including the United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions. Click the link below to apply now:

We look forward to exploring how your passion for travel and dedication to service can help us create unforgettable journeys for our clients worldwide.