Remote Customer Service & Sales Associate – Inbound & Outbound Call Specialist with Billing & Scheduling Expertise at brighthush

About brighthush

brighthush is a global leader in professional cleaning, pest control, and facility maintenance solutions. With a presence in over 50 countries, we empower businesses and households to thrive in clean, safe, and productive environments. Our commitment to innovation, sustainability, and customer excellence has earned us industry awards and a reputation for delivering measurable results. As we continue to expand our service portfolio, we’re looking for talented individuals who share our passion for quality and customer satisfaction.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values creativity, collaboration, and continuous improvement. We offer a dynamic remote work environment, competitive compensation, and a comprehensive benefits package that starts from day one. Whether you’re a seasoned customer service professional or a motivated newcomer, brighthush provides the tools, training, and career pathways to help you grow and succeed.

Position Overview

As a Remote Customer Service & Sales Associate, you will be the first point of contact for our customers, handling inbound and outbound calls, scheduling appointments, and addressing billing inquiries. Your role will be pivotal in ensuring a seamless customer experience while driving revenue through consultative sales and upselling opportunities. This full‑time position is based in a home office and requires a reliable computer setup, a stable internet connection, and proficiency with standard office software.

Key Responsibilities

• Customer Interaction: Respond to inbound calls and emails, provide timely and accurate information, and resolve issues with professionalism and empathy.
• Outbound Sales: Conduct proactive outreach to potential and existing customers, present service packages, and close sales to meet or exceed monthly targets.
• Scheduling & Coordination: Manage appointment calendars, coordinate with field teams, and ensure service windows align with customer preferences.
• Billing & Invoicing: Review billing statements, process payments, and resolve discrepancies while maintaining compliance with company policies.
• Data Management: Enter and update customer information in the CRM system, ensuring data integrity and confidentiality.
• Performance Metrics: Track key performance indicators (KPIs) such as call volume, average handling time, conversion rates, and customer satisfaction scores.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements that improve efficiency and customer experience.

Essential Qualifications

• 1–2 years of customer service or phone sales experience, preferably in a B2B or B2C environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
• Typing speed of at least 35 words per minute with high accuracy.
• Strong verbal and written communication skills in English.
• Self‑motivated, detail‑oriented, and able to work independently in a remote setting.
• Basic troubleshooting skills for common computer and connectivity issues.
• Availability to work flexible hours, including evenings and weekends, as needed to support customer schedules.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce, HubSpot, or Zoho.
• Knowledge of the cleaning, pest control, or facility maintenance industry.
• Previous exposure to billing software or invoicing systems.
• Multilingual abilities or experience serving diverse customer bases.
• Demonstrated success in meeting or exceeding sales targets.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate customer needs and deliver solutions that exceed expectations.
• Sales Acumen: Skilled in consultative selling, objection handling, and closing techniques.
• Problem‑Solving: Quick thinker who can diagnose issues and propose effective resolutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality and accuracy.
• Adaptability: Comfortable with evolving processes, new technologies, and changing customer demands.
• Team Collaboration: Strong interpersonal skills to collaborate with field teams, billing departments, and senior management.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Remote Customer Service & Sales Associate, you will have the opportunity to:

• Advance to a Senior Customer Success Manager role, overseeing larger accounts and mentoring junior staff.
• Transition into a Sales Leadership position, leading regional sales teams and shaping strategy.
• Explore cross‑functional roles in Operations, Marketing, or Product Management through internal mobility programs.
• Participate in continuous learning initiatives, including online courses, certifications, and industry conferences.
• Earn performance bonuses, recognition awards, and potential equity participation as part of our long‑term incentive plans.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional responsibilities with personal commitments. We provide:

• Fully equipped home office stipend to ensure you have the right tools for success.
• Regular virtual team meetings, town halls, and social events to foster connection and collaboration.
• A culture of transparency, inclusivity, and continuous feedback, where every voice is heard.
• Access to a global network of peers, mentors, and industry experts.
• Commitment to sustainability, with initiatives that reduce carbon footprint and promote eco‑friendly practices.

Compensation, Perks, and Benefits

Base Pay: $16.00 per hour, with potential for overtime and performance‑based bonuses. Benefits: Comprehensive health, dental, and vision plans starting on day one. Retirement: 401(k) plan with company match. Paid Time Off: Generous vacation, sick leave, and personal days. Professional Development: Reimbursement for relevant certifications, workshops, and conferences. Wellness Programs: Access to virtual fitness classes, mental health resources, and wellness stipends. Employee Recognition: Monthly awards, spot bonuses, and peer‑to‑peer appreciation programs. Technology Support: Dedicated IT support for remote work tools and equipment.

How to Apply

If you’re ready to join a forward‑thinking organization that values your expertise and offers a platform for growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Remote Customer Service & Sales Associate role at brighthush. We look forward to exploring how your skills and passion can contribute to our mission of delivering exceptional service worldwide.