Customer Service Advisor – Water & Wastewater Infrastructure – Brighthush – 35‑Hour Flexible Shift Schedule – Career Growth & Benefits

About Brighthush

Brighthush is a leading provider of essential water and wastewater infrastructure solutions, safeguarding the water supply for communities across the country. With a legacy of over 140 years of combined engineering expertise, we are committed to delivering resilient, sustainable, and environmentally responsible services. Our culture is built on responsibility, openness, teamwork, and ambition – values that guide every interaction with our customers, partners, and colleagues.

Why Brighthush?

At Brighthush, we believe that every team member plays a pivotal role in protecting the environment and ensuring safe, reliable water for future generations. We offer a dynamic, inclusive workplace where your ideas are heard, your growth is nurtured, and your contributions make a tangible difference. Whether you are a seasoned professional or just starting your career, Brighthush provides the resources, training, and support to help you thrive.

Position Overview

We are seeking a dedicated Customer Service Advisor to join our Yorkshire Water Appointment Bookings team. In this role, you will manage the full customer journey – from initial contact to appointment booking and meter exchange – ensuring a seamless, customer‑centric experience. Your work will directly support our mission to maintain and renew critical water infrastructure while prioritizing safety and environmental stewardship.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Schedule, confirm, and adjust appointments for meter exchanges and related services.
• Provide clear, concise explanations of the importance of meter exchanges and related procedures.
• Resolve customer inquiries and issues efficiently, escalating when necessary.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with internal stakeholders across Brighthush and partner organizations to ensure timely issue resolution.
• Identify opportunities to improve call handling processes and customer satisfaction metrics.
• Adhere to all safety, quality, and regulatory standards in every customer interaction.

Essential Qualifications

• Excellent telephone manner and strong communication skills.
• Ability to articulate the benefits of meter exchange and guide customers through the booking process.
• Quick learner with the capacity to master new systems, processes, and tools.
• Strong interpersonal skills, enabling seamless collaboration with internal teams and external partners.
• High level of professionalism, integrity, and customer focus.
• Basic computer literacy – comfortable using CRM, scheduling software, and Microsoft Office.

Preferred Qualifications

• Previous experience in a customer service or call centre environment.
• Knowledge of water and wastewater infrastructure or utilities sector.
• Experience with call‑center metrics and performance dashboards.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Exceptional verbal communication and active listening.
• Problem‑solving mindset with a focus on customer satisfaction.
• Time‑management and organisational skills to handle a high volume of calls.
• Adaptability to changing schedules, shift patterns, and evolving processes.
• Team player who thrives in a collaborative, fast‑paced environment.
• Commitment to continuous improvement and innovation.

Work Schedule & Flexibility

This is a permanent, full‑time role based on a 35‑hour work week. The current shift pattern includes early and late shifts from 8 am to 7 pm, Monday to Friday. Brighthush values work‑life balance and may adjust shift patterns to accommodate operational needs and employee preferences.

Career Growth & Development

Brighthush invests heavily in the professional development of its employees. As a Customer Service Advisor, you will have access to:

• Industry‑recognised training programmes and certifications.
• Mentorship from experienced colleagues across the organization.
• Opportunities to transition into specialist roles such as Operations, Project Management, or Technical Support.
• Leadership development tracks for high‑potential employees.
• Regular performance reviews and personalised career pathways.

Company Culture & Values

Our culture is built on four core values that shape every interaction:

• Responsibility – We go further for our people, clients, communities, and the planet.
• Openness – We actively seek new and better ways to exceed expectations.
• Teamwork – Together, we achieve more than the sum of our parts.
• Ambition – We embrace opportunities to lead essential infrastructure services for life.

Brighthush is proud to be an employer of choice, supporting diversity, inclusion, and the recruitment of veterans. Our ENABLE inclusion networks bring together people with shared passions, fostering an environment where everyone belongs.

Compensation & Benefits

While specific salary details are tailored to experience and role requirements, Brighthush offers a competitive package that includes:

• Contributory pension scheme with company match.
• 24/7 online GP service and employee assistance programme.
• My Rewards portal – access to thousands of retail discounts.
• Life assurance and cycle‑to‑work schemes.
• Enhanced maternity, paternity, and adoption leave.
• Reward and recognition scheme for outstanding performance.
• Recommend‑a‑friend programme with rewards for successful referrals.
• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme based on individual and company performance.

How to Apply

Ready to join a forward‑thinking team that values your contributions and supports your growth? Click the link below to submit your application and take the first step toward a rewarding career at Brighthush.

Important Notes

Applications are reviewed on a rolling basis. We encourage you to apply early to ensure your application receives full consideration. Certain roles may require third‑party background checks and drug/alcohol testing as part of the onboarding process.