Senior Customer Success Manager – Performance Optimization & Account Leadership for E‑Commerce & SaaS Platforms – Dammam, UAE

About brighthush

brighthush is a forward‑thinking technology company that is redefining the way creators and brands connect through intelligent commerce solutions. Leveraging cutting‑edge AI and data analytics, we empower creators to launch, manage, and scale their online businesses with unprecedented ease and precision. Our mission is to democratize commerce, making it accessible, efficient, and highly personalized for every creator, influencer, and retailer. At brighthush, we blend creativity with technology to deliver a seamless, end‑to‑end experience that drives real growth and measurable impact.

Why Join brighthush?

Working at brighthush means being part of a dynamic, high‑growth environment where your ideas shape the future of creator commerce. We champion a culture of collaboration, continuous learning, and data‑driven decision making. Our remote‑first approach gives you the flexibility to work from anywhere in the UAE, while our vibrant office in Dammam offers a collaborative hub for in‑person brainstorming and team building. If you thrive in a fast‑paced, innovative setting and want to make a tangible difference for creators worldwide, brighthush is the place for you.

Position Overview

As a Senior Customer Success Manager at brighthush, you will be the strategic partner for our high‑value performance‑based accounts across e‑commerce, SaaS, and marketplace segments. You will own the entire customer lifecycle—from onboarding and adoption to renewal and expansion—ensuring that our clients achieve their revenue goals while maximizing the value of our AI‑driven platform. Your analytical mindset, deep industry knowledge, and ability to collaborate cross‑functionally will be critical to driving account growth and customer satisfaction.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑impact accounts, acting as the primary point of contact for all strategic and operational matters.
• Performance Optimization: Analyze account data to identify growth opportunities, develop actionable plans, and implement tactics that boost key metrics such as conversion rates, average order value, and customer lifetime value.
• Customer Onboarding & Adoption: Guide new clients through a seamless onboarding journey, ensuring they understand and leverage the full capabilities of our platform.
• Renewal & Expansion: Drive renewal conversations and identify upsell or cross‑sell opportunities that align with the client’s business objectives.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Sales teams to relay customer feedback, influence roadmap decisions, and coordinate joint initiatives.
• Data‑Driven Insights: Build and maintain dashboards, run A/B tests, and present findings to stakeholders, translating data into actionable recommendations.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a leader in creator commerce.
• Process Improvement: Continuously refine customer success processes, tools, and documentation to increase efficiency and scalability.

Essential Qualifications

• 5–7 years of professional experience in account management, customer success, or related roles, with a minimum of 3 years in a senior capacity.
• Proven track record managing performance‑based accounts in e‑commerce, SaaS, or marketplace environments.
• Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Excel, Tableau, Looker).
• Excellent communication and presentation skills, capable of translating complex data into clear, actionable insights.
• Self‑starter who thrives in an independent, remote work setting while maintaining high accountability.
• Fluency in English (both written and spoken). Arabic language skills are a plus.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).

Preferred Qualifications

• Background in AI or machine learning product environments.
• Experience working with creator‑centric platforms or influencer marketing ecosystems.
• Knowledge of digital marketing metrics and attribution modeling.
• Previous experience in a startup or high‑growth tech company.
• Advanced data visualization skills and familiarity with BI tools.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Rigor: Comfortable with large datasets, statistical analysis, and deriving insights.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and building long‑term relationships.
• Collaboration: Proven ability to work effectively with cross‑functional teams.
• Adaptability: Thrives in a fast‑moving, evolving environment.
• Project Management: Skilled at prioritizing tasks, managing timelines, and delivering results.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Manager, you will have the opportunity to:

• Progress to a Director of Customer Success role, overseeing a larger team and shaping the overall customer strategy.
• Lead cross‑functional initiatives that influence product development, marketing, and sales.
• Participate in leadership training programs, mentorship, and industry conferences.
• Contribute to thought leadership pieces, whitepapers, and case studies that showcase our impact.
• Benefit from continuous learning resources, including access to online courses, certifications, and internal knowledge bases.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Our remote‑first model means you can work from anywhere in the UAE, with flexible hours that respect work‑life balance. We also host quarterly in‑person retreats in Dammam, where teams collaborate, celebrate successes, and brainstorm new ideas. Our core values—customer obsession, data‑driven decision making, and relentless curiosity—guide everything we do.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior customer success professionals.
• Performance‑based bonuses tied to account growth and client satisfaction metrics.
• Equity options, allowing you to share in the company’s long‑term success.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Flexible paid time off, parental leave, and a generous holiday schedule.
• Professional development stipend and access to industry conferences.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

If you are a results‑driven, data‑savvy customer success professional ready to make a real impact in the creator commerce space, we want to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. Join brighthush and help shape the future of commerce for creators worldwide.