Experienced Bilingual Billing Customer Service Representative – English & Spanish – Remote Health Care Support Specialist (Full‑Time, 40 Hours/Week)

About brighthush and the Opportunity

brighthush is a leading innovator in the health‑care support sector, dedicated to empowering patients and providers alike with clear, compassionate, and accurate billing solutions. Our mission is simple yet powerful: to make health‑care financial information transparent and accessible, so every member can focus on what matters most—their well‑being.

As a rapidly expanding organization, brighthush is committed to fostering a culture of continuous learning, collaboration, and personal growth. We believe that the best results come from a team that feels valued, respected, and equipped with the tools to succeed. If you thrive in a fast‑paced, high‑impact environment and are passionate about delivering exceptional customer service, we invite you to join our dynamic team.

Position Overview

We are seeking a Bilingual Billing Customer Service Representative to serve as the frontline advocate for our members. In this role, you will handle a high volume of inbound calls, resolve complex billing inquiries, and provide clear, step‑by‑step guidance in both English and Spanish. Your work will directly influence member satisfaction and help streamline the billing process across our network.

Key Responsibilities

• Answer and triage a daily volume of 60–70 calls from patients, caregivers, and health‑care providers.
• Conduct thorough investigations of billing discrepancies, insurance eligibility, and payment status using the Quest Billing System and other internal tools.
• Translate complex medical and billing terminology into plain language, ensuring callers fully understand their coverage and responsibilities.
• Document all interactions in the tracking log, maintaining accuracy and compliance with HIPAA regulations.
• Escalate unresolved issues to appropriate departments while maintaining a calm, empathetic tone.
• Participate in ongoing training and quality assurance initiatives to improve service delivery and personal skill sets.
• Support occasional overtime or special projects as business needs arise.

Essential Qualifications

• Bilingual proficiency in English and Spanish (both written and spoken).
• Minimum of 1 year of experience in a high‑volume call center environment.
• At least 1 year of experience in a medical office or health‑care billing setting.
• Strong understanding of health‑care claims, billing, and eligibility processes.
• Proficiency with Windows PCs and the ability to quickly learn new software applications.
• Excellent listening skills, empathy, and conflict‑resolution abilities.
• High school diploma or GED; additional certifications in customer service or health‑care billing are a plus.
• Availability to work full‑time, Monday‑Friday, 8:30 AM–8:00 PM ET, with a 40‑hour week.
• Commitment to full attendance during the mandatory training period.

Preferred Qualifications

• Experience with the Quest Billing System or similar billing platforms.
• Prior exposure to HIPAA compliance and data privacy protocols.
• Demonstrated ability to manage stressful situations and resolve conflicts efficiently.
• Experience in a remote work setting with reliable internet connectivity.

Skills & Competencies

• Exceptional verbal and written communication in both English and Spanish.
• Strong analytical and problem‑solving skills.
• High level of attention to detail and accuracy.
• Ability to multitask and prioritize in a fast‑paced environment.
• Team player with a proactive attitude toward continuous improvement.
• Adaptability to changing processes and technology updates.

Career Growth & Learning Opportunities

At brighthush, we view every team member as a potential leader. As you gain experience, you will have access to:

• Structured mentorship programs with senior billing analysts and customer‑service managers.
• Cross‑functional training in medical billing, claims adjudication, and health‑care finance.
• Leadership development workshops focused on communication, coaching, and conflict resolution.
• Internal career pathways to roles such as Billing Analyst, Team Lead, or Customer‑Experience Manager.
• Continuous learning resources, including webinars, e‑learning modules, and industry conferences.

Work Environment & Company Culture

brighthush prides itself on a supportive, inclusive, and collaborative culture. Our remote work model offers flexibility while maintaining strong team cohesion through:

• Weekly virtual huddles and monthly town‑hall meetings.
• Open‑door communication channels with leadership.
• Regular recognition programs celebrating outstanding performance.
• Employee resource groups that promote diversity, equity, and inclusion.
• Community outreach initiatives that allow staff to give back to local health‑care causes.

Compensation & Benefits

We offer a competitive hourly rate starting at $17.20 per hour, with potential for annual performance bonuses. In addition to a comprehensive benefits package, you will receive:

• Full‑time medical, dental, and vision coverage effective Day 1.
• Well‑being programs, including the Blueprint for Wellness® assessment and healthyMINDS mental health support.
• Paid vacation, sick leave, and flexible time off.
• 6 paid holidays plus a “MyDay” personal leave.
• FinFit financial coaching and services.
• 401(k) with pre‑tax and Roth options, plus a company match up to 5% after 12 months.
• Employee stock purchase plan.
• Life and disability insurance with optional buy‑up.
• Flexible Spending Accounts and health savings accounts.
• Matching gift program and volunteer time off.
• Education assistance through MyQuest for Education.
• Ongoing professional development and tuition reimbursement.

Why brighthush?

Joining brighthush means becoming part of a mission‑driven organization that values your voice and your growth. You will:

• Make a tangible difference in the lives of patients by simplifying their billing experience.
• Work with cutting‑edge technology and industry‑leading processes.
• Collaborate with a diverse, passionate team that celebrates every success.
• Enjoy a healthy work‑life balance with flexible scheduling and remote work options.
• Benefit from a culture that rewards innovation, accountability, and continuous improvement.

How to Apply

If you are ready to bring your bilingual expertise, customer‑service passion, and problem‑solving skills to a forward‑thinking organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be an excellent fit for brighthush.

We are an equal‑opportunity employer and welcome applicants from all backgrounds. brighthush is proud to support veterans and individuals with disabilities, and we are committed to creating an inclusive workplace for everyone.

Ready to take the next step in your career? Apply now and help us transform the billing experience for millions of members.