Customer Success Global Shared Services Coordinator – brighthush CTM & LD – Driving Excellence in Client Engagement & Process Optimization

About brighthush

brighthush is a leading global talent partner that empowers organizations to unlock their full potential through innovative recruitment, development, and career transition solutions. With a presence in over 50 countries and a portfolio of more than 10,000 satisfied clients, brighthush has earned a reputation for delivering measurable results, fostering inclusive cultures, and driving sustainable growth. Our mission is simple: to connect the right people with the right opportunities, creating win‑win outcomes for both talent and business.

In an era where agility, data‑driven decision making, and customer experience are paramount, brighthush stands at the forefront of the consulting services industry. We combine deep industry expertise with cutting‑edge technology to help our clients navigate complex talent challenges, from workforce planning and talent acquisition to learning & development and organizational transformation.

Role Overview

As a Customer Success Global Shared Services Coordinator within brighthush’s Customer Success team, you will play a pivotal role in ensuring seamless service delivery across our global client base. You will act as the linchpin between internal stakeholders, external partners, and our clients, coordinating key processes such as referral management, billing reconciliation, and landing research. Your work will directly impact client satisfaction, retention, and the overall success of our shared services operations.

We are looking for a proactive, detail‑oriented professional who thrives in a fast‑paced, remote environment and is passionate about delivering exceptional customer experiences. If you are a self‑starter with strong communication skills, a knack for data analysis, and a desire to grow within a dynamic, global organization, we want to hear from you.

Key Responsibilities

• Referral Management: Oversee the end‑to‑end referral process, ensuring accurate data capture, timely approvals, and compliance with internal policies.
• Billing Review & Reconciliation: Conduct meticulous reviews of client invoices, resolve discrepancies, and collaborate with finance to guarantee accurate billing cycles.
• Landing Research & Analysis: Gather and analyze data on client landing metrics, identify trends, and provide actionable insights to improve service delivery.
• Process Optimization: Continuously evaluate shared services workflows, recommend improvements, and implement best practices to increase efficiency.
• Stakeholder Collaboration: Partner with cross‑functional teams—including Sales, Finance, Operations, and Client Success—to align on goals and deliver integrated solutions.
• Data Management & Reporting: Maintain clean, up‑to‑date records in Salesforce, ORBIT, and other systems; generate regular reports for senior leadership.
• Client Communication: Serve as a point of contact for client inquiries related to referrals, billing, and service metrics, ensuring timely and professional responses.
• Continuous Learning: Stay current on industry trends, new technologies, and best practices in customer success and shared services.

Essential Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field (or currently pursuing).
• Minimum of 1 year of professional corporate experience, preferably in customer success, operations, or finance.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) with advanced Excel skills (pivot tables, VLOOKUP, macros).
• Strong written and verbal communication skills in English.
• Excellent data management and analytical abilities, with a keen eye for detail.
• Experience with Salesforce and ORBIT (or similar CRM/ERP platforms) is highly desirable.
• Self‑motivated, organized, and able to manage multiple priorities in a remote setting.

Preferred Qualifications

• Experience in a global shared services or customer success environment.
• Knowledge of billing processes, invoicing, and financial reconciliation.
• Familiarity with data visualization tools such as Power BI or Tableau.
• Previous exposure to the consulting services industry.
• Demonstrated ability to lead process improvement initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding client experiences and building long‑term relationships.
• Analytical Thinking: Ability to interpret complex data sets, identify patterns, and recommend data‑driven solutions.
• Project Management: Skilled at planning, executing, and monitoring projects with clear timelines and deliverables.
• Collaboration & Influence: Comfortable working across functions and geographies to achieve shared goals.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities and new technologies.
• Problem‑Solving: Proactive in identifying issues, developing solutions, and implementing corrective actions.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Success Global Shared Services Coordinator, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on industry best practices, new tools, and emerging technologies.
• Opportunities to participate in cross‑functional projects that broaden your skill set.
• Clear career pathways within Customer Success, Operations, or Consulting Services, with the potential to advance to senior coordinator, manager, or director roles.
• Global exposure through collaboration with teams in North America, Europe, and Asia.

Work Environment & Company Culture

brighthush embraces a culture of collaboration, innovation, and continuous improvement. Our remote-first approach empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Digital collaboration tools (Slack, Teams, Confluence) that foster real‑time communication.
• Inclusive hiring practices that celebrate diversity and promote belonging.
• Employee resource groups and community outreach initiatives.
• Flexible work hours that support work‑life balance.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and individual qualifications.
• Performance‑based bonuses tied to team and company objectives.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Success Global Shared Services Coordinator role at brighthush. We look forward to exploring how your skills and passion can contribute to our mission of connecting talent with opportunity.

Join brighthush – Where Talent Meets Opportunity

At brighthush, we’re not just a company; we’re a community of innovators, problem‑solvers, and lifelong learners. By joining our Customer Success team, you’ll become part of a global network that values integrity, collaboration, and excellence. If you’re eager to make a tangible impact, grow your career, and work with a team that celebrates success, we encourage you to apply today.