Customer Service Agent II – Remote, Full‑Time – Elevate Patient Support & Billing Operations at brighthush

About brighthush

brighthush is a leading healthcare organization dedicated to delivering compassionate, high‑quality care across the United States. With a mission to improve patient outcomes through innovative solutions and a patient‑first culture, brighthush has become synonymous with excellence in clinical services, community outreach, and operational efficiency. Our teams work collaboratively to streamline processes, reduce costs, and enhance the overall patient experience. As we continue to grow, we are looking for motivated, customer‑centric professionals who want to make a tangible difference in the lives of patients and their families.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences patient satisfaction and the smooth functioning of our billing and revenue cycle.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, supportive team.
• Career Growth: Opportunities to advance into senior support roles, project management, or specialized billing positions.
• Continuous Learning: Access to e‑learning modules, webinars, and cross‑departmental shadowing to broaden your skill set.
• Competitive Compensation: A salary range of $54,121 – $75,774 per year, commensurate with experience and performance.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, and wellness programs.

Position Overview

As a Customer Service Agent II at brighthush, you will serve as the frontline liaison between patients, providers, and internal departments. Your role will involve answering inquiries, resolving billing and account issues, and ensuring accurate documentation of all interactions. This position is essential to maintaining the integrity of our revenue cycle and upholding the trust patients place in our organization.

Key Responsibilities

• Respond promptly to patient and provider inquiries via phone, email, and chat, ensuring a courteous and professional tone at all times.
• Investigate and resolve billing discrepancies, payment issues, and account inquiries using brighthush’s integrated systems.
• Document all interactions in the Customer Relationship Management (CRM) system, maintaining accurate and up‑to‑date records.
• Collaborate with the Accounts Payable, Payroll, and Supply Chain teams to reconcile data and resolve cross‑departmental issues.
• Adhere to all regulatory and compliance standards, including HIPAA, ensuring patient confidentiality and data security.
• Participate in continuous improvement initiatives, providing feedback on process enhancements and system usability.
• Maintain a high level of product knowledge regarding brighthush’s services, policies, and billing procedures.
• Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and accuracy rates.

Essential Qualifications

• High school diploma or GED; associate’s degree preferred.
• Minimum of 1 year of recent, relevant experience in customer service, billing, or revenue cycle management.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM or billing software.
• Excellent time‑management and organizational abilities, with the capacity to handle multiple tasks simultaneously.
• Demonstrated ability to work independently in a remote environment, maintaining focus and productivity.
• Knowledge of HR, payroll, accounts payable, supply chain, or revenue cycle processes is highly advantageous.
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.

Preferred Qualifications

• Experience working in a healthcare setting, particularly with patient billing or revenue cycle operations.
• Familiarity with electronic health record (EHR) systems such as Epic or Cerner.
• Previous exposure to telehealth or virtual patient support platforms.
• Strong analytical skills, with the ability to interpret data and identify trends.
• Multilingual capabilities, especially Spanish, to better serve diverse patient populations.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for helping patients and a genuine desire to solve problems.
• Problem‑Solving: Ability to analyze complex billing scenarios and provide clear, actionable solutions.
• Attention to Detail: Meticulous record‑keeping and data entry to ensure accuracy.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Team Collaboration: Willingness to work cross‑functionally with finance, IT, and clinical teams.
• Resilience: Ability to handle high‑volume periods and challenging customer interactions with composure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Agent II, you will have the opportunity to:

• Progress to a Senior Customer Service Specialist or Team Lead role, overseeing a group of agents and driving process improvements.
• Transition into specialized revenue cycle positions such as Billing Analyst, Collections Coordinator, or Revenue Integrity Specialist.
• Participate in leadership development programs, including mentorship, coaching, and project‑based learning.
• Earn certifications relevant to healthcare billing and revenue cycle management, such as Certified Professional Biller (CPB) or Certified Revenue Cycle Professional (CRCP).
• Engage in cross‑departmental initiatives, gaining exposure to finance, IT, and clinical operations.

Work Environment & Culture

brighthush fosters a culture of inclusivity, innovation, and continuous improvement. Our remote teams are supported by:

• Regular virtual team meetings and town halls to keep everyone aligned.
• Access to a digital collaboration platform (Slack, Teams) for real‑time communication.
• Flexible scheduling options to accommodate diverse lifestyles and time zones.
• A supportive manager who provides constructive feedback and recognizes achievements.
• Opportunities to volunteer and participate in community outreach programs.

Compensation & Benefits

While the base salary for this role ranges from $54,121 to $75,774 per year, brighthush offers a comprehensive benefits package designed to support your health, financial security, and work‑life balance:

• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) and a generous parental leave policy.
• Employee assistance program (EAP) for mental health and well‑being.
• Wellness stipend and access to virtual fitness classes.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you are ready to bring your customer service expertise to a dynamic, patient‑focused organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the Customer Service Agent II role at brighthush. We look forward to exploring how your skills and passion can contribute to our mission of delivering exceptional care.