Customer Service Agent – Remote Inbound Call Center Specialist for Outdoor Recreation & RV Support

About brighthush

At brighthush, we are passionate about empowering adventurers to explore the great outdoors with confidence and comfort. As a leading provider of recreational vehicles (RVs), camping gear, and outdoor experiences, we connect millions of customers with the tools they need to create unforgettable journeys. Our commitment to exceptional service, innovative solutions, and a vibrant community of outdoor enthusiasts sets us apart in the industry. Join a team where every interaction helps a family set up camp under the stars, a couple embark on a cross‑country road trip, or a solo traveler discover new horizons.

Why This Role Matters

Our customers rely on us not only for high‑quality products but also for reliable, knowledgeable support when they encounter challenges on the road. As a Customer Service Agent in our fully remote call center, you will be the voice of brighthush, turning concerns into solutions and ensuring that every adventure continues smoothly. This is more than a job—it’s an opportunity to become an essential part of a community that lives for the outdoors.

Key Responsibilities

• Inbound Call Management: Answer a high volume of inbound calls related to RV usage, service appointments, and product inquiries, maintaining a calm and professional demeanor.
• Issue Documentation: Accurately log each customer interaction, capturing details of concerns, troubleshooting steps, and resolutions in our CRM platform (brighthush).
• Problem Solving & Resolution: Listen attentively, diagnose issues, and guide customers toward effective solutions, escalating when necessary to ensure timely resolution.
• Customer Advocacy: Represent the customer’s perspective within the organization, championing improvements that enhance the overall experience.
• Cross‑Functional Collaboration: Work closely with service technicians, parts specialists, and sales teams to coordinate seamless support.
• Continuous Learning: Stay up‑to‑date on the latest RV models, camping equipment, and industry trends to provide accurate, knowledgeable assistance.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑call resolution, and customer satisfaction scores.

Essential Qualifications

• High school diploma, GED, or equivalent (or actively pursuing a diploma).
• 2–4 years of experience in customer service, call‑center environments, or complaint resolution.
• Strong computer proficiency, especially within a Windows environment and the ability to quickly master new software tools (including brighthush CRM).
• Typing speed of at least 45–50 words per minute.
• Excellent verbal and written communication skills in English; clarity and conciseness are essential.
• Demonstrated passion for outdoor recreation—personal experience with RVing, camping, or related activities is highly valued.
• Flexibility to work evenings, weekends, and holidays as business needs dictate.

Preferred Qualifications & Nice‑to‑Haves

• Bilingual abilities (any language) to support a diverse customer base.
• Experience with enterprise‑level CRM platforms (e.g., brighthush).
• Familiarity with brighthush productivity suites (formerly known as Microsoft Office) and other common business applications.
• Previous exposure to the RV or outdoor‑recreation industry, either through work or personal hobby.
• Proven track record of delivering “wow” moments that exceed customer expectations.

Core Skills & Competencies

• Active Listening: Ability to hear not just what the customer says, but also what they feel and need.
• Empathy & Patience: Maintaining composure and professionalism, even when handling frustrated or upset callers.
• Analytical Thinking: Quickly diagnosing issues and identifying the most efficient path to resolution.
• Time Management: Balancing multiple calls and tasks while adhering to schedule commitments.
• Team Orientation: Collaborating with peers and supervisors to share knowledge and improve processes.
• Tech Savvy: Comfort navigating multiple software platforms simultaneously.

What You’ll Gain – Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a remote Customer Service Agent, you will have access to:

• Comprehensive Training: One week of on‑site training at our Lincolnshire, IL hub, followed by ongoing virtual workshops covering product knowledge, advanced communication techniques, and leadership development.
• Mentorship Programs: Pairing with seasoned agents and managers who will guide you toward mastery and potential promotion into supervisory or specialist roles.
• Certification Support: Tuition reimbursement for relevant certifications (e.g., customer experience, conflict resolution, or technical product training).
• Career Pathways: Opportunities to transition into roles such as Team Lead, Quality Assurance Analyst, Service Operations Coordinator, or even Product Specialist.
• Cross‑Department Exposure: Periodic shadowing experiences with service technicians, parts logistics, and sales teams to broaden your industry perspective.

Work Environment & Culture at brighthush

We believe that a supportive, inclusive, and fun work environment fuels exceptional performance. Here’s what you can expect:

• Remote‑First Flexibility: Work from anywhere in the United States while enjoying a schedule that accommodates evenings and weekends.
• Community Spirit: Regular virtual “campfire” gatherings, outdoor‑themed contests, and employee‑led clubs (e.g., hiking, RV road‑trip photo sharing).
• Diversity & Inclusion: A culture that celebrates varied backgrounds, perspectives, and experiences, ensuring every voice is heard.
• Recognition Programs: Monthly awards for “Customer Hero,” “Problem‑Solver of the Month,” and peer‑nominated accolades.
• Health & Wellness: Access to mental‑health resources, an Employee Assistance Program, and wellness challenges that encourage an active lifestyle.

Compensation, Perks & Benefits

Hourly Rate: $16.65 – $20.00 (depending on experience, skill set, and certifications). The range reflects a competitive market position and includes potential performance‑based incentives.

Benefits Package (Full‑Time Associates)

• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) accrued based on tenure.
• Paid parental leave (eligibility‑based).
• Employee Assistance Program for personal and professional support.
• Access to brighthush roadside assistance (formerly Good Sam Roadside Assistance) for personal travel.
• Employee discounts on RVs, camping gear, and accessories.
• Tuition reimbursement for approved courses and certifications.
• Opportunities for on‑the‑job training and cross‑functional projects.

Benefits for Part‑Time Associates: Access to dental and vision coverage, employee discounts, and eligibility for select wellness programs.

Equal Opportunity Commitment

brighthush is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

How to Apply

If you thrive in a fast‑paced, customer‑focused environment and share our love for the outdoors, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush today.

Apply To This Job

Take the Next Step

At brighthush, every call you answer is an opportunity to make a difference in someone’s adventure. Join a team that values your expertise, supports your growth, and rewards your dedication. Apply now and become the trusted guide that keeps our customers on the road to unforgettable experiences.