Customer Service Consultant – Remote Automotive Sales & Experience Specialist at brighthush

About brighthush – Redefining the Used‑Car Marketplace

Welcome to brighthush, the nation’s leading retailer of pre‑owned vehicles and a pioneer in transparent, customer‑first automotive retail. With a network that spans coast‑to‑coast, brighthush has built a reputation for honesty, integrity, and an unwavering commitment to delivering an iconic buying experience—whether the customer is browsing from their living room or stepping onto the showroom floor. As we continue to grow, we are looking for passionate, high‑energy professionals who want to be part of a forward‑thinking team that reshapes how people purchase cars.

Why Join brighthush?

At brighthush, work is more than a paycheck; it’s a chance to make a tangible impact every day. We empower our associates with the tools, training, and mentorship needed to thrive in a fast‑paced, technology‑driven environment. Whether you’re just starting your career or you’re an experienced sales professional, brighthush offers clear pathways for advancement, continuous learning, and the opportunity to become a future leader, mentor, or manager.

Position Overview – Customer Service Consultant (Remote – Trainee Path)

As a Customer Service Consultant at brighthush, you will serve as the essential bridge between a customer’s online journey and the in‑store experience. You will respond to inbound leads, answer inquiries, and guide prospects through every step of the car‑buying process—from initial interest to financing and final delivery. This role is designed as a trainee position, providing you with comprehensive training, hands‑on experience, and the chance to earn your Automotive Sales Person’s License while you grow.

Key Responsibilities

• Engage with customers via phone, chat, and email to uncover their needs, preferences, and budget constraints.
• Leverage brighthush’s inventory knowledge to recommend vehicles that align with each customer’s lifestyle and financial goals.
• Guide the sales journey from online inquiry through appraisal, financing applications, and scheduling of vehicle delivery.
• Ensure a seamless transition between digital and physical touchpoints, delivering a consistent, high‑quality experience.
• Achieve and exceed sales targets while maintaining the brand’s hallmark of exceptional customer service.
• Mentor and coach peers as your expertise expands, contributing to a collaborative, high‑performing team culture.
• Obtain the required Automotive Sales Person’s License in designated states, including any necessary testing or travel.
• Maintain accurate records of customer interactions, sales activities, and follow‑up actions within brighthush’s CRM system.
• Participate in ongoing training sessions, role‑plays, and product knowledge workshops to stay current on inventory, financing options, and industry trends.

Essential Qualifications

• Previous experience in sales, retail, or customer service is preferred, though not mandatory.
• Demonstrated ability to thrive in a fast‑paced, target‑driven environment.
• Excellent listening skills with a strong customer‑centric mindset.
• Self‑motivated with a proven track record of meeting or exceeding performance goals.
• Exceptional written and verbal communication abilities.
• Comfortable learning and mastering new technologies; strong computer proficiency.
• Flexible availability for shifts that may include nights, weekends, and holidays.
• Willingness to adapt to schedule changes up to twice per year based on business needs.
• Residency within 100 miles of the designated Customer Experience Center (CEC) location.

Preferred Qualifications & Additional Attributes

• Experience with automotive sales or a genuine passion for cars.
• Familiarity with CRM platforms, sales enablement tools, or virtual communication suites.
• Demonstrated problem‑solving skills and the ability to think on your feet.
• Team‑oriented attitude with a willingness to share knowledge and support colleagues.
• Goal‑oriented mindset with a desire to progress into mentorship, supervisory, or leadership roles.

Core Skills & Competencies for Success

• Relationship Building: Quickly establish rapport and trust with diverse customers.
• Active Listening: Accurately capture customer needs and respond with tailored solutions.
• Sales Acumen: Ability to articulate value propositions and close deals while maintaining transparency.
• Technical Fluency: Navigate inventory databases, financing calculators, and digital communication tools with ease.
• Time Management: Prioritize multiple leads and follow‑ups without sacrificing quality.
• Adaptability: Adjust to shifting schedules, new processes, and evolving market conditions.
• Integrity & Transparency: Uphold brighthush’s core values of honesty in every interaction.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its associates. As a Customer Service Consultant, you will have access to:

• Structured onboarding and a 12‑week intensive training curriculum covering product knowledge, sales techniques, and compliance.
• Ongoing coaching from seasoned sales managers and senior consultants.
• Certification programs, including the Automotive Sales Person’s License, with full support for testing and travel expenses.
• Clear promotion pathways to Senior Consultant, Team Lead, Sales Manager, and beyond.
• Cross‑functional exposure to finance, marketing, and operations, broadening your industry expertise.
• Tuition reimbursement for relevant courses and access to an internal learning portal with webinars, workshops, and industry certifications.

Work Environment & Culture at brighthush

Our remote Customer Experience Centers are designed to feel like collaborative hubs rather than traditional call centers. You’ll work alongside motivated teammates who celebrate each other’s successes and share best practices. brighthush’s culture is built on:

• Transparency: Open communication channels from frontline staff to executive leadership.
• Recognition: Regular awards, shout‑outs, and incentive programs that honor top performers.
• Inclusivity: A diverse workforce where every voice is valued, and equal opportunity is a core principle.
• Community Impact: Participation in local charitable initiatives and volunteer days.
• Work‑Life Balance: Flexible scheduling, paid time off, and resources to support mental and physical well‑being.

Compensation, Perks & Benefits

brighthush offers a competitive hourly wage ranging from $20.70 to $31.40, commensurate with experience and performance. In addition to base pay, you will be eligible for performance‑based incentives and bonuses tied to sales achievements.

Our comprehensive benefits package includes:

• Paid sick leave (up to 48 hours per year) and vacation accrual (80–200 hours annually after a 90‑day waiting period, based on tenure).
• Eight paid holidays plus one floating holiday; holiday premium pay for those who work on scheduled holidays.
• Full‑time salaried associates enjoy unlimited paid time off for sick, vacation, bereavement, jury duty, and personal days, subject to manager approval.
• Medical, dental, and vision coverage with multiple plan options.
• 401(k) retirement plan with company match.
• Employee assistance program (EAP) for counseling, legal, and financial guidance.
• Discounted vehicle purchase programs for employees and their families.
• Access to a wellness stipend for gym memberships, fitness classes, or home‑office ergonomics.
• Opportunities for tuition reimbursement and professional certifications.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment where every associate can thrive, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.

How to Apply

If you are ready to join a dynamic team that values honesty, transparency, and exceptional customer experiences, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

Apply Now – Become a Customer Service Consultant at brighthush

Take the Next Step

At brighthush, your success fuels our collective growth. By delivering an iconic, seamless car‑buying experience, you help shape the future of automotive retail while building a rewarding career. Join us, and let’s drive progress together.