Customer Service Agent – Remote, Innovative Insurance Tech Startup (Full‑Time)

About brighthush

brighthush is redefining how people protect and manage their most valuable assets—cars, homes, and more. By combining cutting‑edge artificial intelligence with a customer‑first philosophy, we deliver a seamless, intuitive experience that eliminates the pain points of traditional insurance and asset management. Since our inception, we’ve grown to serve millions of customers, raised significant capital from leading investors, and achieved profitability—all while staying true to our mission of making asset ownership simple, affordable, and enjoyable.

Why Join brighthush?

At brighthush, you’ll be part of a high‑energy, fully remote team that thrives on innovation, collaboration, and continuous learning. Our culture is built on:

• Ownership mindset: Every team member is empowered to shape the customer experience and influence product direction.
• Transparent growth: We provide clear career paths, mentorship, and the opportunity to move into product, engineering, or leadership roles.
• Inclusive environment: Diversity, equity, and belonging are core values that guide our hiring, decision‑making, and daily interactions.
• Work‑life harmony: Flexible scheduling (5‑day/8‑hour or 4‑day/10‑hour weeks), fully remote work, and generous paid time off help you balance professional and personal priorities.
• Competitive rewards: Hourly wages, equity options, comprehensive health benefits, 401(k) match, and wellness programs ensure you’re rewarded for your contributions.

Key Responsibilities

As a Customer Service Agent on our Customer Operations team, you will be the frontline advocate for our users. Your day‑to‑day tasks will include:

• Customer Advocacy: Proactively identify coverage gaps, eligible discounts, and renewal opportunities, ensuring customers receive the best possible service.
• Inbound Support: Handle calls, chats, and emails from policyholders needing changes, claims, or general inquiries.
• Product Mastery: Deeply understand our AI‑powered platform and the diverse panel of insurance partners to provide accurate, tailored guidance.
• Issue Resolution: Apply analytical thinking to troubleshoot and resolve complex customer issues efficiently.
• Process Improvement: Capture feedback, suggest enhancements, and collaborate with product and engineering teams to iterate on the platform.
• Data Accuracy: Process service requests—vehicle updates, driver changes, lienholder information, and policy documents—while maintaining meticulous records.

Who You Are

We’re looking for individuals who embody the following qualities:

• Customer‑centric mindset: You genuinely enjoy helping people and anticipate their needs before they’re voiced.
• Positive attitude: A friendly, upbeat demeanor that uplifts both customers and teammates.
• Strong work ethic: Reliability, punctuality, and a commitment to excellence in every interaction.
• Problem‑solving skills: Ability to analyze situations, think creatively, and implement effective solutions.
• Excellent communication: Clear verbal and written communication, active listening, and empathy.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year of experience in customer service, sales, or hospitality (or equivalent experience).
• Proficiency with CRM systems, ticketing platforms, and Microsoft Office suite.
• Comfortable working in a fast‑paced, remote environment with minimal supervision.
• Valid driver’s license (for certain product lines) and willingness to obtain a P&C insurance license if required.

Preferred Qualifications

• Experience in the insurance or fintech industry.
• Familiarity with AI or data‑driven product ecosystems.
• Previous remote work experience with flexible scheduling.
• Knowledge of U.S. and Canadian insurance regulations.

Skills & Competencies

• Customer empathy and active listening.
• Analytical thinking and data interpretation.
• Time management and prioritization.
• Adaptability to evolving product features.
• Team collaboration and cross‑functional communication.
• Technical aptitude for learning new software quickly.

Career Growth & Learning

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Internal mobility opportunities across product, engineering, marketing, and leadership tracks.
• Regular performance reviews with clear metrics and growth plans.
• Equity options that grow with the company’s success.

Work Environment & Culture

Our remote-first approach means you’ll collaborate with talented colleagues across North America, leveraging modern communication tools and agile workflows. The brighthush culture is defined by:

• Transparency: Open channels for feedback, decision‑making, and knowledge sharing.
• Ownership: Every team member is encouraged to take initiative and drive results.
• Inclusivity: We celebrate diverse perspectives and foster a sense of belonging.
• Continuous learning: Regular knowledge‑sharing sessions, hackathons, and skill‑building workshops.
• Fun: Quarterly virtual team events, game nights, and recognition programs keep morale high.

Compensation & Benefits

We offer a competitive hourly wage ranging from $19.00 to $21.00, plus equity options that align your success with the company’s growth. Additional benefits include:

• Health, dental, and vision insurance (fully covered).
• 401(k) plan with employer matching.
• Paid vacation, sick leave, and parental leave.
• Wellness stipend for gym memberships, meditation apps, or other health initiatives.
• Flexible scheduling options (5‑day/8‑hour or 4‑day/10‑hour work weeks).
• Fully remote work with company‑supplied equipment.
• Paid training and certification programs, including P&C insurance licensing support.

Location Eligibility

We are currently hiring full‑time salaried employees who reside in the following U.S. states: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or in Ontario, Canada. Full‑time hourly employees must reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. Unfortunately, we cannot accept applications from candidates residing outside these regions at this time.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for individuals with disabilities throughout the application process. If you require assistance, please contact us at [email protected].

How to Apply

Ready to join a team that’s transforming the insurance experience? Submit your resume and a brief cover letter highlighting why you’re the perfect fit for the Customer Service Agent role. We look forward to learning how you can contribute to brighthush’s mission of making asset ownership effortless and enjoyable.