Customer Service Associate – Remote, Retail & Wholesale Support Specialist – 8:30 am‑5 pm PST – brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric company that redefines the retail and wholesale experience through an all‑in‑one platform for creating, storing, and shipping custom branded merchandise. With a mission to empower brands of all sizes to connect with their audiences through high‑quality, personalized products, brighthush has grown from a niche startup to a trusted partner for thousands of businesses worldwide. Our culture is built on innovation, collaboration, and a relentless focus on delivering exceptional value to our clients.

Role Overview

We are looking for a Customer Service Associate who thrives in a fast‑paced, remote environment and is passionate about building lasting relationships with our clients. In this role, you will be the first point of contact for customers, ensuring that every interaction reflects the high standards of brighthush. You will work closely with our sales, fulfillment, and technical teams to resolve inquiries, provide product knowledge, and maintain a clean, up‑to‑date CRM database.

Key Responsibilities

• Serve as the primary liaison between brighthush and our diverse client base, delivering timely, accurate, and courteous support.
• Build and nurture strong client relationships by proactively identifying opportunities to add value and upsell complementary services.
• Resolve customer issues through problem‑solving, escalation, and collaboration with cross‑functional teams, ensuring a 95%+ satisfaction rate.
• Maintain the CRM database with meticulous attention to detail, ensuring that all client interactions, orders, and follow‑ups are logged accurately.
• Assist in the onboarding of new clients, guiding them through the platform’s features and best practices.
• Collaborate with the marketing team to gather customer feedback and contribute to continuous improvement initiatives.
• Track key performance metrics (e.g., response time, resolution time, CSAT scores) and report findings to management.
• Participate in regular training sessions to stay current on product updates, industry trends, and customer service best practices.

Essential Qualifications

• Minimum of 2 years of administrative or customer service experience in a remote or hybrid setting.
• Proficiency with Microsoft Outlook and a solid understanding of Microsoft Office Suite.
• Typing speed of at least 55 words per minute, with a strong focus on accuracy.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a proactive approach to troubleshooting.
• Ability to manage multiple priorities and meet deadlines in a fast‑moving environment.
• Availability to work the core hours of 8:30 am‑5 pm PST.
• Residency in one of the following states: Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oregon, Texas, Utah, or Washington.

Preferred Qualifications

• Experience using CRM platforms (e.g., Salesforce, HubSpot, or similar).
• Background in retail or wholesale customer support, especially in a B2B context.
• Knowledge of e‑commerce platforms and fulfillment processes.
• Experience with data entry, reporting, and analytics tools.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Customer‑first mindset with a genuine desire to help clients succeed.
• Strong interpersonal skills and the ability to communicate complex information clearly.
• Detail‑oriented and highly organized, with a knack for maintaining accurate records.
• Adaptability and resilience in a dynamic, evolving environment.
• Team player who collaborates effectively across departments.
• Tech‑savvy, comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. As a Customer Service Associate, you will:

• Gain exposure to multiple facets of the business, from sales and fulfillment to product development.
• Participate in a structured mentorship program that pairs you with senior leaders.
• Access a library of online courses and certifications covering customer experience, data analytics, and product knowledge.
• Be considered for internal mobility into roles such as Account Manager, Product Support Specialist, or Operations Analyst.
• Receive quarterly performance reviews that highlight your achievements and outline clear pathways for advancement.

Work Environment & Company Culture

brighthush is proud of its inclusive, collaborative culture. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and team‑building activities.
• Monthly town‑hall meetings where leadership shares company updates and celebrates milestones.
• A flexible work schedule that respects work‑life balance while ensuring coverage during core hours.
• Opportunities to contribute to social impact initiatives, such as partnering with local charities for product donations.
• A transparent communication style that encourages feedback and continuous improvement.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer service roles.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Discounts on brighthush products and services for employees and their families.

How to Apply

If you are ready to join a dynamic, growth‑oriented team and make a tangible impact on our customers’ success, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to brighthush Today

Closing

At brighthush, we’re not just building a platform; we’re building a community of passionate professionals who believe in the power of personalized branding. As a Customer Service Associate, you’ll be at the heart of that community, ensuring every client feels heard, supported, and empowered. If you’re driven, detail‑oriented, and eager to grow in a collaborative, remote environment, we encourage you to apply. Join us and help shape the future of retail and wholesale customer experience.