Customer Service Consultant – Remote (Virginia) – Iconic Automotive Experience & Sales Growth Specialist

Welcome to brighthush – Redefining the Used‑Car Journey

At brighthush we’ve turned the traditional car‑buying process on its head. By championing honesty, transparency, and a customer‑first mindset, we have become the nation’s largest retailer of pre‑owned vehicles. With more than 250 locations across the United States and a thriving remote workforce, brighthush is on a relentless mission to make every vehicle purchase feel effortless, enjoyable, and unforgettable. If you’re passionate about helping people find the perfect car while thriving in a fast‑paced, supportive sales environment, you’ve just found your next career home.

Why Join brighthush?

Working at brighthush means you’re part of a forward‑thinking organization that values growth, innovation, and community. We believe that work should feel meaningful every day, and we invest heavily in the development of our associates. From comprehensive training programs to clear pathways toward leadership, brighthush equips you with the tools, mentorship, and confidence you need to excel.

Our Culture at a Glance

• Team‑Centric Energy: Collaboration is at the heart of everything we do. You’ll work alongside motivated peers who celebrate each other’s successes.
• Customer‑Obsessed Mindset: Every interaction is an opportunity to deliver an iconic experience that reflects our core values of integrity and transparency.
• Continuous Learning: From product knowledge to cutting‑edge sales technology, we provide ongoing education to keep you ahead of the curve.
• Diversity & Inclusion: brighthush is proud to be an equal‑opportunity employer, fostering a workplace where every voice is heard and respected.

Position Overview – Customer Service Consultant (Remote – Virginia)

As a Customer Service Consultant at brighthush, you will serve as the essential bridge between our customers’ digital interactions and the in‑store experience. You’ll guide prospects from the moment they express interest—whether via phone, chat, or email—through financing, vehicle selection, and final delivery. Your role is to ensure a seamless, transparent, and enjoyable journey that turns inquiries into satisfied owners.

Key Responsibilities

• Engage inbound customers across phone, email, and live‑chat channels to uncover their vehicle needs and preferences.
• Leverage deep knowledge of brighthush’s inventory to recommend vehicles that align with each customer’s lifestyle, budget, and desired features.
• Navigate customers through every phase of the purchase funnel, including online appraisal, financing applications, trade‑in evaluations, and scheduling of vehicle delivery.
• Facilitate a smooth transition from the digital environment to the physical dealership, ensuring consistency in service quality and brand messaging.
• Achieve and exceed monthly sales targets while maintaining the highest standards of customer satisfaction.
• Mentor newer team members, sharing best practices and helping them develop their own consultative selling skills.
• Obtain the required Automotive Sales Person’s License in designated states, including any necessary testing or in‑person requirements.
• Document all customer interactions accurately in brighthush’s CRM system, providing insights for continuous process improvement.

Essential Qualifications

• Proven experience in sales or customer service, preferably within retail, automotive, or a related high‑touch environment.
• Demonstrated ability to thrive in a fast‑paced, target‑driven setting.
• Exceptional listening skills and a genuine passion for helping customers solve problems.
• Self‑motivated with a strong desire to meet and surpass performance goals.
• Excellent written and verbal communication abilities.
• Comfortable learning and mastering new technologies; proficient with standard computer applications and CRM platforms.
• Flexible availability, including nights, weekends, and holidays, with the willingness to adapt to schedule changes twice per year.
• Residency within a 100‑mile radius of the designated Customer Experience Center (CEC) in Richmond, Virginia.

Preferred Qualifications & Additional Assets

• Previous experience in automotive sales or a related licensing background.
• Familiarity with financing concepts, credit applications, and trade‑in valuation processes.
• Track record of mentoring or coaching peers in a sales environment.
• Experience using data‑driven tools to personalize customer outreach.

Core Skills & Competencies for Success

• Consultative Selling: Ability to ask insightful questions, listen actively, and tailor recommendations to each customer’s unique situation.
• Problem Solving: Quickly identify obstacles and present clear, actionable solutions.
• Technology Fluency: Comfortable navigating inventory databases, virtual appraisal tools, and digital financing platforms.
• Time Management: Efficiently juggle multiple customer interactions while meeting deadlines and sales quotas.
• Emotional Intelligence: Build rapport, demonstrate empathy, and maintain composure under pressure.

Career Growth & Development at brighthush

brighthush is committed to turning ambition into achievement. As you master the Customer Service Consultant role, you’ll unlock pathways to higher‑impact positions such as:

• Senior Sales Consultant
• Team Lead / Mentor
• Regional Sales Manager
• Operations or Training Specialist
• Corporate Business Development roles

Our internal mobility program encourages you to explore cross‑functional opportunities, and we provide tuition reimbursement, certification support, and leadership workshops to accelerate your professional trajectory.

Compensation, Perks & Benefits

Hourly Rate: $20.70 – $31.40 (commensurate with experience and performance).

In addition to a competitive base pay, you’ll be eligible for performance‑based incentives that reward top‑tier sales results.

Benefits Overview (Full‑Time Associates)

• Up to 48 hours of paid sick leave per year, accrued each pay period.
• Vacation accrual ranging from 80 to 200 hours annually after a 90‑day waiting period, based on tenure.
• Eight paid holidays plus one floating holiday; holiday premium pay for work performed on scheduled holidays.
• Comprehensive health, dental, and vision coverage (for salaried and eligible hourly staff).
• 401(k) retirement plan with company match.
• Employee Assistance Program (EAP) for personal and professional support.
• Discounted vehicle purchase program for employees and immediate family.
• Continuous learning stipend for certifications, courses, or industry conferences.

Full‑time salaried team members enjoy unlimited paid time off, allowing flexibility to recharge and attend to personal matters without a set cap.

Work Environment & Remote Flexibility

Our remote Customer Experience Center (CEC) in Richmond, Virginia, is equipped with state‑of‑the‑art technology, collaborative workspaces, and a supportive leadership team. While you’ll primarily work from home, you’ll have access to on‑site resources, regular virtual team huddles, and quarterly in‑person gatherings to strengthen relationships and share best practices.

How to Apply

If you’re ready to become a pivotal part of brighthush’s mission to transform the automotive buying experience, we want to hear from you. Click the link below to submit your application, attach your resume, and tell us why you’re the perfect fit for this role.

Apply Now – Customer Service Consultant (Remote – Virginia)

Join the brighthush Family Today

At brighthush, your success fuels our collective progress. By delivering an iconic, transparent, and customer‑centric experience, you’ll help shape the future of automotive retail while building a rewarding career. Take the next step—apply now and start your journey with a company that truly values people, performance, and purpose.