Customer Service Representative – Bilingual Spanish & English – Insurance Call Center Specialist at brighthush

About brighthush

brighthush is a leading provider of insurance and member services, serving millions of customers across the United States. With a legacy that dates back to the early 1900s, brighthush has built a reputation for delivering exceptional, personalized support that keeps members safe, informed, and satisfied. Our mission is simple: to provide reliable protection and outstanding service that empowers our members to live their best lives. As a forward‑thinking organization, we invest in technology, people, and community initiatives to stay ahead of industry trends and exceed expectations.

Why Join brighthush?

At brighthush, you’ll be part of a diverse, collaborative culture that values innovation, integrity, and inclusion. We believe that our greatest strength lies in the unique perspectives and talents of our team members. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where you can grow, learn, and make a real impact.

Role Overview

We are seeking a Motivated, Bilingual Customer Service Representative to join our high‑energy Insurance Call Center team. In this role, you will be the first point of contact for our members, providing timely, accurate assistance in both English and Spanish. You will help members navigate policy questions, claim inquiries, and product recommendations while maintaining the highest standards of customer satisfaction.

Key Responsibilities

• Answer inbound calls from members in English and Spanish, ensuring a courteous and professional experience.
• Resolve member inquiries related to insurance policies, claims, billing, and account changes with accuracy and empathy.
• Proactively recommend relevant products and services that enhance member value and satisfaction.
• Utilize multiple computer systems and tools simultaneously, demonstrating strong multitasking and data entry skills.
• Maintain detailed, accurate records of all member interactions in our CRM platform.
• Participate in ongoing coaching, training, and performance reviews to continuously improve service quality.
• Adhere to company policies, compliance standards, and regulatory requirements at all times.
• Collaborate with cross‑functional teams (claims, underwriting, billing) to resolve complex member issues.
• Contribute to a positive, can‑do team culture by sharing best practices and supporting peers.

Essential Qualifications

• High school diploma or GED (college coursework preferred).
• Fluency in both English and Spanish (written and verbal).
• Prior customer service experience, preferably in a call center environment.
• Strong communication skills, with the ability to listen actively and respond clearly.
• Excellent multitasking abilities and proficiency with computer systems.
• Adaptability to a fast‑paced, evolving work environment.
• Reliable, self‑motivated work ethic with a commitment to confidentiality and data security.
• Must reside in the State of Texas and be able to work remotely from a dedicated, quiet workspace.
• Pass a background check and drug screening.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Knowledge of policy terms, claims processes, and billing procedures.
• Previous exposure to CRM platforms such as Salesforce or Zendesk.
• Demonstrated ability to meet or exceed performance metrics (e.g., call handling time, customer satisfaction scores).
• Experience with remote work and virtual collaboration tools.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication in both languages.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a distributed team.
• Time‑management skills to balance multiple priorities.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have access to:

• Structured training programs that cover product knowledge, compliance, and soft skills.
• Mentorship from experienced leaders who guide your professional journey.
• Internal job boards and cross‑departmental projects that broaden your skill set.
• Leadership development tracks for high performers interested in supervisory roles.
• Tuition assistance for courses related to customer experience, insurance, or business management.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. You’ll enjoy:

• Flexible scheduling options that accommodate your lifestyle.
• Regular virtual team meetings, town halls, and social events to foster connection.
• A culture that celebrates diversity, inclusion, and community impact.
• Access to wellness resources, mental health support, and employee assistance programs.
• Recognition programs that reward outstanding performance and innovation.

Compensation & Benefits

While specific salary ranges may vary based on experience, we offer a competitive hourly rate of $24.00 – $26.00 per hour for full‑time positions. In addition, you’ll receive a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), floating holidays, and volunteer days.
• Paid parental leave and family support programs.
• Wellness initiatives such as gym memberships, meditation apps, and health coaching.
• Employee discounts on insurance, travel, entertainment, and more.
• Partial reimbursement for internet and equipment costs.

Remote Work Requirements

• Dedicated, quiet workspace free from interruptions.
• Reliable high‑speed internet connection (minimum 50–100 Mbps download, 10 Mbps upload) via Ethernet.
• Company‑provided computer and peripherals, with optional upgrades.
• Consistent attendance in virtual training sessions and team meetings.
• Availability during standard business hours (9:00 am–9:30 pm) and occasional Saturday shifts.

Training & Onboarding

Your journey with brighthush begins with an immersive, 4‑month virtual training program designed to equip you with the knowledge and skills needed to excel. Training shifts are scheduled flexibly between 9:00 am and 9:00 pm, Monday through Friday, with occasional Saturday sessions. Upon successful completion, you’ll transition to a full‑time remote role with a structured schedule that balances productivity and work‑life harmony.

How to Apply

Ready to make a difference and grow your career with brighthush? Submit your application through our online portal, and include a resume that highlights your bilingual experience, customer service achievements, and any relevant industry knowledge. We look forward to learning how your unique strengths align with our mission.

Closing Statement

At brighthush, we believe that exceptional service starts with exceptional people. If you are a motivated, bilingual professional who thrives in a dynamic, member‑focused environment, we invite you to join our team. Together, we’ll continue to deliver legendary support and create lasting value for our members. Apply today and become part of a company that celebrates diversity, rewards excellence, and invests in your future.