Customer Service Representative – Insurance & Claims Support at brighthush – Remote Texas – Entry Level – Full Time

About brighthush

brighthush is a leading provider of comprehensive insurance solutions and roadside assistance services, dedicated to safeguarding the peace of mind of millions of members across Texas and beyond. With a legacy of innovation, community engagement, and unwavering commitment to customer satisfaction, brighthush has become synonymous with reliability and trust in the finance and insurance sector. Our mission is simple: to protect people, their assets, and their journeys, while empowering our team members to grow, learn, and thrive in a culture that values collaboration, integrity, and continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that blends cutting‑edge technology with a human‑centric approach to service. We believe that every interaction matters, and we empower our employees with the tools, training, and support they need to deliver exceptional experiences. Whether you’re a seasoned professional or just starting your career, brighthush offers:

• Dynamic, inclusive work environment that celebrates diversity and encourages innovation.
• Comprehensive learning and development programs, including mentorship, e‑learning modules, and cross‑functional training.
• Clear career pathways with opportunities to advance into supervisory, specialist, or managerial roles.
• Competitive compensation package, including performance bonuses and equity options.
• Robust benefits suite: 401(k) matching, generous paid time off, tuition reimbursement, retirement plans, and parental leave.
• Flexible remote work options with a focus on work‑life balance.

Key Responsibilities

As a Customer Service Representative – Insurance & Claims Support, you will be the frontline advocate for our members, ensuring their inquiries are resolved efficiently and with empathy. Your day‑to‑day tasks will include:

• Handling inbound calls and digital inquiries from members seeking assistance with policy questions, claims status, and product recommendations.
• Accurately documenting interactions in our CRM system, ensuring data integrity and compliance with regulatory standards.
• Collaborating with underwriting, claims, and billing teams to resolve complex issues and expedite member solutions.
• Providing proactive product recommendations based on member needs, cross‑selling relevant insurance products, and upselling value‑added services.
• Maintaining up‑to‑date knowledge of policy offerings, coverage details, and industry regulations to deliver informed guidance.
• Participating in continuous improvement initiatives, such as process optimization, quality assurance, and customer satisfaction surveys.
• Adhering to company policies, security protocols, and data privacy regulations to protect member information.

Essential Qualifications

To thrive in this role, you should bring:

• High school diploma or GED (or equivalent).
• Minimum of 1 year of customer service experience, preferably in a call center or insurance environment.
• Strong multitasking abilities, with the capacity to manage multiple conversations and tasks simultaneously.
• Proficiency in navigating computer systems, including CRM platforms, Microsoft Office Suite, and web-based applications.
• Excellent verbal and written communication skills in English.
• Ability to work independently in a remote setting while maintaining high productivity and accountability.
• Valid Texas driver’s license and reliable transportation (if required for occasional on‑site visits).
• Successful completion of a background check and drug screening.

Preferred Qualifications

We value additional experience and skills that can elevate your performance:

• Prior experience in the insurance or finance industry, with knowledge of policy types, claims processes, and regulatory compliance.
• Experience with call center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Familiarity with industry tools such as Salesforce, Zendesk, or similar customer support platforms.
• Multilingual abilities (Spanish, French, etc.) to serve a diverse member base.
• Demonstrated ability to work collaboratively in cross‑functional teams and adapt to changing priorities.

Key Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong analytical and critical thinking skills.
• Excellent time‑management and organizational abilities.
• High emotional intelligence and resilience in high‑volume environments.
• Adaptability to new technologies and processes.
• Team player who thrives in a collaborative culture.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you will have access to:

• Structured onboarding program with mentorship from experienced team members.
• Regular performance reviews and personalized development plans.
• Cross‑training across different insurance products and service lines.
• Leadership development workshops for those aspiring to supervisory roles.
• Access to industry conferences, webinars, and certifications (e.g., Certified Insurance Counselor, Customer Experience Professional).
• Tuition reimbursement for relevant courses and degree programs.

Work Environment & Culture

brighthush fosters a culture of transparency, respect, and continuous learning. Our remote work model is supported by robust digital collaboration tools, ensuring you stay connected with your teammates and managers. We celebrate achievements through recognition programs, team celebrations, and community outreach initiatives. Whether you’re working from home or visiting our Texas office, you’ll find a supportive environment that values your contributions and encourages work‑life balance.

Compensation & Benefits

We offer a competitive salary range of USD 47,840 – 52,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• 401(k) plan with company matching.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance plans.
• Life and disability coverage.
• Retirement plan options.
• Generous parental leave for new parents.
• Employee assistance program (EAP) for mental health and well‑being.
• Flexible work schedule and remote work options.
• Employee discount programs and wellness incentives.

How to Apply

If you are ready to join a forward‑thinking organization that values your expertise and supports your growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for the Customer Service Representative – Insurance & Claims Support role at brighthush. We look forward to exploring how your skills and passion can contribute to our mission of protecting and serving our members.

Join brighthush – Where Your Career Meets Purpose

At brighthush, every call you handle, every claim you support, and every member you assist plays a vital role in safeguarding lives and livelihoods. Join us and become part of a team that values integrity, innovation, and impact. Together, we’ll build a brighter future for our members and for you.