Customer Service Representative – Bilingual Spanish‑Speaking, Remote, Insurance Support & Client Success Specialist

About brighthush

At brighthush, we’re redefining what it means to be an insurance partner. Free from the constraints of outside investors, venture capital, or the demands of a corporate parent, brighthush operates with a single, unwavering focus: empowering small‑business owners to thrive. Our culture is built on empowerment, accountability, and transparency. We believe that honest communication breeds trust, trust fuels growth, and growth sparks innovation. This philosophy drives our relentless pursuit of excellence and fuels the rapid evolution of our products and services.

We’re a fast‑growing, remote‑first organization that thrives on collaboration, curiosity, and a shared commitment to delivering best‑in‑class insurance solutions. If you’re passionate about making a tangible impact, love working in a dynamic environment, and want to be part of a team that values your ideas, brighthush is the place for you.

Position Overview

We’re looking for a dedicated, detail‑oriented Bilingual Spanish‑Speaking Customer Service Representative to join our Communications team. In this remote role, you will be the frontline voice of brighthush, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. Reporting directly to the Communications Manager, you will manage a variety of communication channels—phone, email, chat, and more—while maintaining meticulous documentation and collaborating closely with internal teams to resolve inquiries and enhance the customer experience.

Key Responsibilities

• Multichannel Support: Deliver exceptional service through phone, email, chat, and other digital touchpoints, maintaining a consistent, courteous tone in every interaction.
• Accurate Documentation: Record all customer actions and communications in our CRM immediately after each interaction, ensuring data integrity and compliance.
• First‑Line Troubleshooting: Apply basic troubleshooting steps to resolve common issues, escalating only when necessary to keep resolution times short.
• Certificate & Policy Assistance: Process simple certificate requests and manage the email inbox, ensuring timely and accurate responses.
• Self‑Management: Prioritize and execute tasks independently, demonstrating initiative and the ability to work with minimal supervision.
• Adaptability: Quickly adjust to shifting customer needs and channel demands, maintaining composure and empathy in high‑volume periods.
• Process Improvement: Provide frontline feedback on recurring pain points, contributing to the refinement of AI responses and support workflows.
• Additional Duties: Perform other responsibilities as directed by management to support team objectives and company initiatives.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in a customer service role, preferably within the insurance or financial services industry.
• Ability to obtain and maintain a Property & Casualty (P&C) insurance license.
• Proficiency in using CRM systems and customer service software.
• Strong written and verbal communication skills in both English and Spanish.
• Excellent problem‑solving abilities, with a knack for troubleshooting before escalation.
• Time‑management and multitasking skills to handle multiple concurrent interactions.
• Comfort with AI‑enabled support tools (chatbots, knowledge bases, generative AI assistants) and a willingness to learn and adhere to company guidelines.

Preferred Qualifications

• Prior experience in a remote customer support environment.
• Knowledge of insurance products, underwriting, or claims processes.
• Experience with data entry and quality assurance in a high‑volume setting.
• Familiarity with compliance standards and regulatory requirements in the insurance sector.

Skills & Competencies

• Empathy and active listening to understand customer concerns.
• Strong analytical mindset to identify root causes and propose solutions.
• Resilience under pressure, maintaining professionalism during challenging interactions.
• Collaboration skills to work effectively with cross‑functional teams such as Sales, Claims, and Product.
• Continuous learning mindset, staying updated on industry trends and new technologies.
• Attention to detail, ensuring accuracy in documentation and data entry.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our business. We invest heavily in professional development through:

• Mentorship Programs: Pairing you with seasoned leaders who can guide your growth.
• Skill‑Building Workshops: Regular training on advanced customer support techniques, AI tools, and industry best practices.
• Leadership Tracks: Opportunities to transition into supervisory or managerial roles within the Communications or Product teams.
• Cross‑Functional Projects: Involvement in initiatives that span multiple departments, giving you a holistic view of the business.
• Certification Support: Assistance with obtaining and renewing your P&C insurance license, including study materials and exam prep.

Work Environment & Company Culture

brighthush is a remote‑first, inclusive workplace that values flexibility, creativity, and collaboration. Our culture is defined by:

• Empowerment: You’re trusted to make decisions that benefit our customers and the company.
• Transparency: Open communication channels keep everyone informed and aligned.
• Innovation: We encourage experimentation, especially with AI and automation, to improve service quality.
• Community: Regular virtual team events, wellness challenges, and volunteer opportunities foster a sense of belonging.
• Work‑Life Balance: Flexible schedules and a focus on results over hours help you maintain a healthy equilibrium.

Compensation & Benefits

We offer a competitive compensation package that reflects your experience and the value you bring to brighthush:

• Hourly Rate: $18/hr during training; $21/hr upon successful completion of licensing and training.
• Health, Dental & Vision: Comprehensive plans covering you and your family.
• Paid Time Off: 4 weeks of PTO, 10 paid company holidays, and 2 floating holidays.
• 401(k) with Employer Match: Secure your future with a robust retirement plan.
• Wellness & Personal Assistance: Programs to support mental and physical health, including counseling and flexible work arrangements.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.

How to Apply

Ready to join a team that’s reshaping the insurance landscape? Submit your application through our partner platform at Apply to brighthush. We’re an equal‑opportunity employer and welcome applicants from all backgrounds. If you require accommodations during the interview process, please let us know.

Why brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values your voice, rewards your contributions, and provides a platform for growth. Join us to:

• Shape innovative insurance solutions that empower small businesses.
• Collaborate with passionate, like‑minded professionals.
• Advance your career in a culture that prioritizes learning and development.

We can’t wait to see how you’ll help us elevate the customer experience and drive our mission forward.