Experienced Danish‑Speaking Customer Support Advisor – E‑Commerce Excellence, Remote Portugal, Relocation Assistance

About brighthush

brighthush is a global technology powerhouse that has redefined the way people interact with digital products. With a reputation for cutting‑edge innovation, world‑class user experience, and premium customer service, brighthush has become the benchmark for excellence in the tech industry. Our mission is simple: to empower people worldwide with intuitive, reliable, and delightful technology solutions. From our headquarters in the heart of Europe to our vibrant offices across the globe, we are driven by curiosity, collaboration, and a relentless pursuit of quality.

We are currently expanding our customer support footprint in Portugal, and we’re looking for a talented Danish‑speaking advisor to join our dynamic e‑commerce team. If you thrive in a fast‑paced, customer‑centric environment and want to be part of a brand that sets industry standards, this opportunity is for you.

Role Overview

As a Danish‑Speaking Customer Support Advisor at brighthush, you will be the frontline champion for our online shoppers. You’ll guide customers through every step of their journey— from order placement to post‑purchase support— ensuring a seamless, satisfying experience that reflects brighthush’s commitment to excellence.

Key highlights of the role:

• Remote position based in Continental Portugal, with full relocation assistance (housing, visa support, and more) for candidates outside the country.
• Full‑time, 12‑month renewable contract with flexible start dates throughout June and July.
• Opportunity to work with a globally renowned tech brand that values innovation and customer delight.

Key Responsibilities

• Customer Interaction: Respond to inquiries via email, phone, and live chat regarding orders, deliveries, returns, and payments.
• Data Security & Compliance: Handle sensitive customer information with the utmost confidentiality, following internal escalation procedures and GDPR guidelines.
• Problem Solving: Diagnose and resolve issues efficiently, ensuring a smooth shopping experience and high customer satisfaction.
• Collaboration: Work closely with carriers, logistics teams, and cross‑functional departments to expedite solutions and share insights.
• Process Improvement: Identify recurring pain points and propose actionable improvements to enhance the support workflow.
• Shift Flexibility: Operate on rotating shifts, including evenings, weekends, and holidays, to provide 24/7 coverage for our global customer base.

Essential Qualifications

• Native‑level proficiency in Danish (C2) and fluent English (C1) in both written and spoken forms.
• Strong attention to detail and exceptional communication skills.
• Proven ability to manage multiple tasks independently, meet deadlines, and maintain high quality under pressure.
• Experience in a customer support or e‑commerce environment is highly desirable.
• Willingness to work rotating shifts, including nights, weekends, and public holidays.
• Valid EU passport or Portuguese residence card, or the ability to obtain one.

Preferred Qualifications

• Previous experience supporting a global tech brand or high‑volume e‑commerce platform.
• Knowledge of CRM systems (e.g., Zendesk, Freshdesk) and basic data analytics tools.
• Understanding of shipping logistics, customs, and international trade regulations.
• Experience with multilingual support teams and cross‑cultural communication.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent written and verbal communication in Danish and English.
• Adaptability and resilience in a fast‑changing, high‑volume environment.
• Team player who thrives in collaborative, cross‑functional settings.
• Tech‑savvy with a quick learning curve for new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Danish‑speaking Customer Support Advisor, you will:

• Gain exposure to the inner workings of a leading tech brand’s global operations.
• Develop expertise in e‑commerce logistics, customer experience design, and data‑driven decision making.
• Participate in continuous learning programs, including language courses, technical workshops, and leadership training.
• Progress to senior support roles, team lead positions, or cross‑functional roles in product, marketing, or operations.

Work Environment & Culture at brighthush

Our culture is built on transparency, innovation, and a shared commitment to customer delight. You’ll enjoy:

• A collaborative, inclusive remote work environment that values work‑life balance.
• Regular team huddles, knowledge‑sharing sessions, and cross‑departmental projects.
• Access to cutting‑edge tools and technologies that streamline support workflows.
• A supportive onboarding program that equips you with the skills and knowledge to succeed.
• Opportunities to contribute ideas that shape the future of our customer experience.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses and incentives.
• Comprehensive health insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Relocation assistance for candidates moving to Portugal, covering housing, visa processing, and orientation support.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and fitness stipends.

How to Apply

Ready to join a brand that’s shaping the future of technology? Click the button below to submit your application and start your journey with brighthush.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building products; we’re creating experiences that resonate worldwide. As a Danish‑speaking Customer Support Advisor, you’ll play a pivotal role in ensuring our customers feel valued, understood, and supported at every touchpoint. If you’re passionate about customer service, eager to grow in a global tech environment, and ready to embrace a flexible, remote role with relocation support, we want to hear from you.

Join us and help us set new standards for customer excellence—one conversation at a time.