Customer Service Representative – HOA & Property & Casualty Insurance – Remote, Full Time – brighthush

About brighthush

brighthush is a trailblazing technology and insurance platform that empowers homeowners, real estate professionals, and service providers to navigate the entire lifecycle of homeownership with confidence and ease. By blending cutting‑edge software with industry‑leading insurance solutions, brighthush delivers a seamless experience that helps people move, maintain, and protect their homes. Our mission is simple: make homeownership safer, smarter, and more accessible for everyone.

As a global leader in the intersection of real‑time data, digital workflows, and insurance, brighthush is rapidly expanding its footprint across North America, Latin America, and beyond. We are committed to fostering a culture of innovation, collaboration, and continuous learning. Our teams thrive on curiosity, resilience, and a shared passion for solving complex problems that matter to millions of homeowners.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, fast‑moving organization that values your voice and your growth. We offer:

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision coverage (including telehealth)
• Generous paid time off, holidays, and a flexible work‑from‑home policy
• Professional development budget and access to industry conferences
• Mentorship programs and cross‑functional learning opportunities
• Inclusive, diverse, and supportive workplace culture

Key Responsibilities

As a Customer Service Representative focused on HOA and Property & Casualty (P&C) insurance, you will be the frontline advocate for our homeowners and partners. Your day‑to‑day tasks will include:

• Handling inbound and outbound customer inquiries via phone, email, and chat with a high degree of professionalism and empathy.
• Processing payments, policy adjustments, and claim submissions accurately and efficiently.
• Documenting all customer interactions in our CRM system, ensuring data integrity and compliance with regulatory standards.
• Collaborating with underwriting, claims, and technical teams to resolve complex issues and provide timely updates to customers.
• Maintaining a quiet, reliable workspace with high‑speed internet to meet productivity and quality metrics.
• Participating in continuous improvement initiatives, such as process optimization, knowledge base updates, and training sessions.

Essential Qualifications

To excel in this role, you should bring the following:

• High school diploma or GED; a bachelor’s degree is a plus.
• Minimum of 2 years of experience in Property & Casualty insurance or a related field.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and the capacity to work independently in a fast‑paced call center environment.
• Reliable, quiet workspace with a stable internet connection and a dedicated phone line.

Preferred Qualifications

We’ll be even more excited if you also have:

• Experience working with HOA (Homeowners Association) management systems.
• Knowledge of insurance regulations and compliance standards in the U.S. and Latin America.
• Experience with data analytics tools or basic SQL queries.
• Fluency in Spanish or other languages spoken in Colombia.
• Prior remote work experience, especially in a distributed team setting.

Skills & Competencies

Success at brighthush requires a blend of technical proficiency and soft skills:

• Customer‑Centric Mindset: Ability to empathize, actively listen, and provide solutions that exceed expectations.
• Attention to Detail: Accuracy in data entry, documentation, and compliance checks.
• Time Management: Prioritize tasks, meet SLA targets, and handle multiple concurrent calls.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Collaboration: Work effectively with cross‑functional teams, share insights, and contribute to a culture of continuous improvement.
• Tech Savvy: Comfortable learning new software tools and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have clear pathways to advance within the organization:

• Progression to Senior Customer Service Specialist, Team Lead, or Manager roles.
• Transition into specialized areas such as Claims, Underwriting, or Product Support.
• Access to internal training programs, certifications, and tuition reimbursement for relevant courses.
• Mentorship from senior leaders and participation in leadership development workshops.
• Opportunities to contribute to cross‑functional projects, product roadmaps, and customer experience initiatives.

Work Environment & Company Culture

brighthush champions a culture that values:

• Innovation: Encouraging experimentation, rapid prototyping, and data‑driven decision making.
• Inclusivity: Celebrating diverse perspectives and fostering an environment where everyone feels heard.
• Transparency: Open communication channels, regular town halls, and accessible leadership.
• Work‑Life Balance: Flexible scheduling, remote work options, and a focus on employee well‑being.
• Community Impact: Initiatives that give back to local communities, such as volunteer days and charitable partnerships.

Compensation & Benefits

We offer a competitive salary range of COP 38,400,000 – 40,800,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance (including telehealth services)
• Paid time off (PTO), holidays, and a flexible work‑from‑home policy
• Performance bonuses and incentive programs
• Professional development stipend and access to industry conferences
• Employee assistance program and wellness resources
• Retirement savings plan with company match (where applicable)

How to Apply

Ready to join a team that’s redefining the future of homeownership? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this position now

Join brighthush Today

At brighthush, we’re building more than a company; we’re building a community of innovators who are passionate about making a tangible difference in people’s lives. If you’re a dedicated, customer‑focused professional with a strong background in Property & Casualty insurance, we want to hear from you. Bring your expertise, your curiosity, and your drive to help homeowners thrive, and let’s create a brighter future together.