Dynamic Account Representative – Customer Support & Sales Enablement Specialist – Remote, North Carolina – Join brighthush

About brighthush and the Industry

brighthush is a leading distributor of heavy‑duty truck and trailer parts, services, and solutions across the United States. With a legacy of over 30 years in the automotive and logistics sector, brighthush has built a reputation for reliability, innovation, and exceptional customer service. Our mission is simple: to keep the nation’s transportation network moving by providing high‑quality parts, expert support, and unparalleled service to fleet operators, repair shops, and commercial drivers.

In today’s fast‑moving supply chain landscape, the role of an Account Representative is more critical than ever. You will be the bridge between our customers and the internal teams that deliver the products and solutions they need. Whether you’re answering a call from a fleet manager in the Midwest or responding to an email from a repair shop in the Southeast, your professionalism, problem‑solving skills, and product knowledge will directly impact customer satisfaction and revenue growth.

Why Join brighthush?

• Impactful Work: Every interaction you have helps keep trucks on the road, jobs on schedule, and customers happy.
• Growth Opportunities: brighthush values internal mobility. From sales to operations to product management, you’ll have the chance to explore multiple career paths.
• Remote Flexibility: Work from anywhere in North Carolina with a reliable internet connection. We provide the tools and support you need to succeed from home.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage collaboration across all levels.
• Competitive Compensation: We offer a base salary, performance bonuses, and a comprehensive benefits package that includes health, dental, vision, retirement, and paid time off.
• Continuous Learning: Access to online training, certifications, and mentorship programs to help you grow your skill set.

Key Responsibilities

As an Account Representative at brighthush, you will be the first point of contact for our customers and a vital partner to our sales and operations teams. Your day‑to‑day responsibilities will include:

• Managing inbound customer calls and emails, providing timely and accurate information about product availability, pricing, and delivery schedules.
• Diagnosing and resolving customer issues, from order discrepancies to product defects, ensuring a smooth experience from inquiry to delivery.
• Collaborating with the sales team to identify upsell and cross‑sell opportunities, contributing to revenue growth.
• Maintaining accurate customer records in our CRM system, documenting interactions, and updating order status.
• Assisting with the preparation of quotes, proposals, and service agreements.
• Providing product knowledge and technical guidance to customers, helping them select the right parts for their specific needs.
• Participating in regular training sessions to stay current on product lines, industry trends, and company policies.
• Contributing to process improvement initiatives by sharing feedback and best practices.

Essential Qualifications

• High school diploma or GED required; associate’s degree or higher preferred.
• Minimum of 2 years of administrative or customer service experience in a fast‑paced environment.
• Strong verbal and written communication skills in English.
• Intermediate proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience using CRM or ERP systems (AS400, Salesforce, or similar) is a plus.
• Ability to multitask, prioritize, and manage time effectively while maintaining a high level of accuracy.
• Customer‑centric mindset with a passion for problem solving and service excellence.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience in the automotive, logistics, or heavy‑duty parts industry.
• Knowledge of truck and trailer parts, maintenance, and repair processes.
• Familiarity with inventory management and order fulfillment systems.
• Basic understanding of supply chain operations and shipping logistics.
• Previous experience in a sales support or account management role.
• Proficiency in additional languages (Spanish, French, etc.) is a bonus.

Skills & Competencies

• Customer Service Excellence: Ability to listen actively, empathize, and resolve issues efficiently.
• Technical Aptitude: Comfortable learning new software, troubleshooting, and using data to inform decisions.
• Communication: Clear, concise, and professional communication across all channels.
• Collaboration: Works well with cross‑functional teams, including sales, logistics, and product specialists.
• Adaptability: Thrives in a dynamic environment with changing priorities and customer demands.
• Time Management: Manages multiple tasks and deadlines while maintaining quality.
• Analytical Thinking: Uses data and metrics to identify trends, improve processes, and support decision‑making.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As an Account Representative, you’ll have access to:

• On‑the‑job training with experienced mentors.
• Online courses and certifications in product knowledge, sales techniques, and customer relationship management.
• Cross‑departmental shadowing to understand the full customer journey.
• Annual performance reviews with clear career pathways and promotion criteria.
• Leadership development programs for high‑potential employees.

Whether you aspire to become a senior account manager, a sales strategist, or a product specialist, brighthush provides the resources and support to help you achieve your goals.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and results‑driven culture. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep communication seamless.
• Regular virtual coffee chats and informal networking events.
• A culture of recognition where achievements are celebrated and contributions are valued.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.
• Flexible work hours and remote work stipend.

How to Apply

If you are passionate about customer service, eager to grow in a dynamic industry, and ready to make a tangible impact, we want to hear from you. Submit your application through the link below and join the brighthush team where your expertise will help keep America’s transportation network moving forward.