Senior Customer Success Specialist – Strategic Account Management & Cross‑Functional Collaboration at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on innovation, collaboration, and a relentless pursuit of excellence. With a reputation for delivering high‑impact solutions across a diverse portfolio of strategic accounts, brighthush empowers its teams to create meaningful relationships, drive growth, and shape the future of the industry. If you are passionate about turning customer insights into actionable strategies and enjoy working in a dynamic, high‑energy environment, brighthush offers the platform to elevate your career and make a real difference.

Why Join brighthush?

• Impactful Work: Your role will directly influence the success of our top‑tier clients, ensuring they receive exceptional service and innovative solutions.
• Collaborative Culture: You’ll partner with cross‑functional teams—Supply Chain, R&D, Marketing, Logistics, and more—to deliver seamless experiences.
• Growth Opportunities: brighthush invests heavily in professional development, mentorship programs, and clear career pathways.
• Competitive Compensation: We offer a comprehensive package that includes base salary, performance bonuses, and benefits that support your well‑being.
• Work‑Life Balance: Flexible scheduling, remote options, and a supportive environment help you thrive both personally and professionally.

Key Responsibilities

As a Senior Customer Success Specialist, you will be the linchpin between our valued clients and internal teams, ensuring that every interaction is seamless, data‑driven, and outcome‑focused.

• Strategic Account Coordination: Manage all customer service activities for a select portfolio of high‑profile strategic accounts.
• Order & Delivery Oversight: Track order status across plant departments, guaranteeing that delivery commitments are met on time.
• Solution Recommendation: Analyze customer requirements and recommend tailored products and solutions that align with their business goals.
• Pricing & Contract Management: Verify and present pricing based on contracted agreements, ensuring transparency and accuracy.
• CRM Stewardship: Own the CRM process for designated accounts, handling pricing requests, sample requests, and complaint entries.
• Relationship Building: Cultivate long‑lasting, positive relationships with customers, becoming their trusted advisor.
• Product Education: Educate clients on product terminology, features, and benefits to enhance satisfaction and drive upsell opportunities.
• Trend Analysis: Identify and report on customer satisfaction trends, gaining deep insights into needs and preferences.
• Data Management: Maintain accurate records of all customer interactions, ensuring data integrity and accessibility.
• Project Management: Lead cross‑functional projects from inception to delivery, coordinating with Supply Chain, Demand Planning, Accounting, Operations, R&D, QA, Logistics, and Marketing.
• Reporting: Produce timely sales and forecasting reports that inform strategic decisions.
• Team Leadership: Build and sustain a high‑performing cross‑functional team that consistently meets both customer and internal expectations.
• Market Insight: Stay informed on market value and competitive dynamics within the industry.
• Continuous Learning: Participate in training sessions, skill‑building workshops, and professional development classes.
• Backup Support: Provide backup for the Customer Service Manager and other representatives as needed.

Essential Qualifications

• Creative Problem Solving: Ability to generate innovative solutions to complex customer challenges.
• Communication Excellence: Strong written and verbal communication skills that convey information clearly to diverse audiences.
• Analytical Thinking: Skill in defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Attention to Detail: Meticulousness in managing data, documentation, and process adherence.
• Public Relations Acumen: Ability to represent brighthush positively in all customer interactions.
• Cross‑Functional Collaboration: Proven experience working effectively across all levels of an organization.
• Multitasking & Organization: Capacity to juggle multiple priorities while maintaining high quality.
• Self‑Starter: Proactive attitude with a strong sense of ownership.
• Team Player: Comfortable working in a collaborative environment.
• Fast‑Paced Decision Making: Ability to prioritize and make sound decisions under pressure.
• Technical Proficiency: Advanced skills in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access) and internet research.
• Mathematical Aptitude: Proficiency in general arithmetic, basic algebra, percentages, and fractions.
• English Fluency: Advanced proficiency in speaking, writing, and reading.
• Accounting Systems Experience: Familiarity with computer‑based accounting platforms.

Preferred Qualifications

• Experience in the food industry or a related sector.
• Knowledge of industry regulations such as OSHA, REI, and SQF.
• Background in customer success or account management within a high‑volume environment.

Skills & Competencies

• Strategic Thinking & Execution
• Customer Relationship Management
• Project Management & Coordination
• Data Analysis & Reporting
• Negotiation & Influencing
• Adaptability & Resilience
• Continuous Improvement Mindset

Career Growth & Learning Benefits

At brighthush, we believe that your growth is our success. As a Senior Customer Success Specialist, you will have access to:

• Mentorship from seasoned leaders who guide you through complex projects.
• Structured learning paths that cover advanced CRM techniques, data analytics, and industry best practices.
• Opportunities to lead cross‑functional initiatives, positioning you for future leadership roles.
• Regular performance reviews that align your goals with company objectives.
• Access to industry conferences, webinars, and certifications at no cost.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our environment is characterized by:

• Open communication channels that encourage idea sharing.
• Inclusive practices that celebrate diverse perspectives.
• Recognition programs that reward outstanding contributions.
• Flexible work arrangements that support work‑life harmony.
• Commitment to safety, biosecurity, and environmental stewardship.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to customer satisfaction and sales metrics.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee wellness programs and mental health resources.
• Technology stipend for remote work setups.
• Employee referral bonuses and recognition awards.

How to Apply

If you are ready to take your customer success career to the next level and thrive in a collaborative, growth‑oriented environment, we encourage you to apply today. Join brighthush and help shape the future of our industry while advancing your professional journey.