Junior Customer Success Manager – Remote, German Speaking – Drive Talent Success at brighthush

About brighthush

brighthush is the trailblazing digital marketplace that connects highly skilled SHK (Sanitär, Heizung, Klima) and electrical professionals with the most innovative hand‑craft businesses across Germany. Since 2024, we have revolutionised the traditional recruitment model by combining cutting‑edge technology, data‑driven insights, and a human‑centric approach. Our mission is simple: match the right talent with the right opportunity, fast, fair, and with a personal touch. As a remote‑first organisation, we empower our team members to work from anywhere while fostering a vibrant community that meets quarterly in our Berlin hub for collaboration, learning, and celebration.

Why Join brighthush?

At brighthush, you will be part of a fast‑growing startup that is redefining the future of the German hand‑craft sector. You’ll enjoy:

• Full remote flexibility with optional in‑office meet‑ups in Berlin every three months.
• A competitive base salary plus uncapped performance bonuses that reward your impact.
• Structured onboarding: an eight‑week, immersive program that equips you with the tools, knowledge, and culture you need to succeed.
• Continuous learning: 10 % of your working time is dedicated to professional development, coaching, or passion projects.
• A modern, fully‑equipped home office kit (laptop, monitor, headset) and access to the latest collaboration tools (Slack, Zoom, CRM).
• Generous benefits: 27 days of paid vacation, flexible working hours, pet‑friendly events, and a culture that celebrates wins together.

Key Responsibilities

As a Junior Customer Success Manager, you will be the linchpin between our candidates and the businesses that hire them. Your day‑to‑day tasks will include:

• Candidate Onboarding & Support – Serve as the first point of contact for SHK and electrical professionals, guiding them through profile creation, interview preparation, and contract negotiations.
• Matchmaking Excellence – Analyse skill sets, experience, and cultural fit to pair candidates with the most suitable employers, ensuring a win‑win outcome.
• Process Optimization – Collect feedback from both sides, identify bottlenecks, and collaborate with the Account and Product teams to refine our recruitment workflow.
• Relationship Management – Maintain regular touchpoints with candidates post‑placement to support onboarding, address concerns, and nurture long‑term loyalty.
• Data Integrity & Reporting – Keep all candidate and placement data accurate in our CRM, generate performance reports, and provide insights to senior leadership.
• Team Collaboration – Work closely with Account Managers, Marketing, and Product to align on strategy, share best practices, and drive collective success.

Essential Qualifications

• German Language Proficiency (C2) – Clear, persuasive communication is essential when negotiating with candidates and clients.
• Strong interpersonal skills – empathy, active listening, and the ability to build trust quickly.
• Organised, detail‑oriented mindset – manage multiple candidates simultaneously without losing focus.
• Proactive, self‑starter attitude – anticipate challenges and take initiative to solve them.
• Team player – thrive in a collaborative environment and welcome constructive feedback.
• Digital fluency – comfortable using CRM systems, Slack, Zoom, and other collaboration tools.
• Growth mindset – eager to learn, adapt, and take on increasing responsibility.

Preferred Experience & Skills

• Experience in customer success, account management, or recruitment within the hand‑craft or technical sectors.
• Familiarity with the SHK and electrical trade landscape in Germany.
• Knowledge of data‑driven recruitment metrics and performance KPIs.
• Experience with remote work tools and asynchronous communication.
• Basic understanding of contract law and employment regulations in Germany.

What You’ll Gain

Working at brighthush is more than a job – it’s a career launchpad. You’ll:

• Develop deep expertise in the German hand‑craft market and become a trusted advisor to both talent and employers.
• Build a robust professional network across the industry, opening doors to future leadership roles.
• Receive mentorship from senior leaders who are passionate about talent development.
• Participate in cross‑functional projects that shape the future of our platform and services.
• Enjoy a culture that values work‑life balance, creativity, and continuous improvement.

Compensation & Perks

Our total rewards package is designed to attract, motivate, and retain top talent:

• Competitive base salary (EUR 50,000 – 75,000 per year, commensurate with experience).
• Uncapped performance bonus tied to placement success and customer satisfaction.
• 27 days of paid vacation plus flexible holiday scheduling.
• Full remote work setup: laptop, monitor, headset, and ergonomic accessories.
• Access to Slack, Zoom, and a dedicated CRM for seamless collaboration.
• Quarterly Berlin meet‑ups for team building, training, and networking.
• Pet‑friendly events and a culture that celebrates milestones together.
• Professional development budget and 10 % of your time dedicated to learning.

Our Culture at brighthush

We are a community of passionate, purpose‑driven individuals who believe that technology can empower people. Our core values include:

• Customer‑First Mindset – Every decision is guided by the needs of our candidates and partners.
• Transparency & Integrity – Open communication, honest feedback, and ethical practices.
• Innovation & Agility – We experiment, iterate, and adapt quickly to market changes.
• Collaboration & Inclusion – Diverse perspectives are celebrated and leveraged for better outcomes.
• Growth & Development – Continuous learning is embedded in our daily routines.

Ready to Shape the Future of Hand‑Craft Recruitment?

If you are a motivated, empathetic, and results‑driven professional who thrives in a fast‑paced, remote environment, we want to hear from you. Join brighthush and become a catalyst for change in the German hand‑craft sector. Apply today and help us build a brighter future for talent and businesses alike.