Customer Service Representative I – Remote Healthcare Contact Center Specialist – Brighthush

About Brighthush and the Healthcare Contact Center Landscape

Brighthush is a leading provider of integrated healthcare solutions, dedicated to delivering exceptional service to patients, providers, and payers across the United States. Our mission is to streamline the patient experience, reduce administrative burden, and empower our partners with reliable, data‑driven insights. As the healthcare industry continues to evolve, Brighthush is at the forefront of innovation, leveraging technology and a customer‑centric culture to create lasting impact.

We are currently expanding our DME (Durable Medical Equipment) Contact Center team and are looking for a motivated Customer Service Representative I to join us in a fully remote capacity. This role offers the flexibility of working from home while playing a pivotal part in ensuring our customers receive timely, accurate, and compassionate support.

Role Overview

As a Customer Service Representative I at Brighthush, you will be the first point of contact for a diverse range of customers, including patients, healthcare providers, and insurance partners. Your primary responsibility will be to respond to inquiries—whether they come via phone, email, or chat—by providing clear, concise, and compliant information. You will also document all interactions accurately, maintain confidentiality, and adhere to industry regulations such as HIPAA and CMS guidelines.

Key Responsibilities

• Answer inbound calls and respond to written correspondence promptly and professionally.
• Accurately document each customer interaction in our CRM system, ensuring all details are captured for future reference.
• Apply confidentiality and security protocols to protect sensitive patient information.
• Meet or exceed daily production metrics while maintaining high quality standards.
• Stay current with online reference resources and product knowledge to provide accurate information.
• Prioritize tasks throughout the day, adapting to changing workloads and shifting priorities.
• Collaborate with cross‑functional teams (e.g., Billing, Claims, Technical Support) to resolve complex issues.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
• Adhere to all company policies, including Segregation of Duties, HIPAA, and CMS compliance.
• Perform additional duties as assigned by supervisors or management.

Essential Qualifications

• High school diploma or GED equivalent.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency in data entry and basic computer skills (Microsoft Office, CRM platforms).
• Ability to maintain confidential information in compliance with HIPAA regulations.
• Demonstrated problem‑solving skills and a proactive approach to customer service.
• Experience with phone systems, ticketing software, and online reference tools.
• Reliable internet connection and a quiet, dedicated workspace for remote work.

Preferred Qualifications

• Previous experience in a healthcare provider or insurance environment, or within a contact center setting.
• Knowledge of CMS regulations, billing processes, or durable medical equipment terminology.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Experience with HIPAA compliance and data security best practices.
• Strong analytical skills and the ability to troubleshoot technical issues.

Skills & Competencies for Success

To thrive in this role, you will need a blend of technical, interpersonal, and organizational skills:

• Customer‑Centric Mindset: A genuine desire to help others and a commitment to delivering a positive experience.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Attention to Detail: Accurate documentation and adherence to compliance standards.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Adaptability: Flexibility to handle changing workloads and new processes.
• Technical Proficiency: Comfortable using CRM systems, knowledge bases, and basic troubleshooting tools.
• Team Collaboration: Willingness to work closely with colleagues across departments.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Representative I, you will have access to a wealth of learning resources, including:

• On‑boarding training modules covering product knowledge, compliance, and customer service best practices.
• Continuous education through our online learning platform, offering courses in healthcare regulations, technology, and soft skills.
• Mentorship programs pairing new hires with experienced team members.
• Clear career pathways to advanced roles such as Senior Customer Service Representative, Team Lead, or Quality Assurance Analyst.
• Regular performance reviews and goal‑setting sessions to align your growth with Brighthush’s strategic objectives.

Work Environment & Company Culture

Brighthush fosters a culture of collaboration, innovation, and respect. Even though this role is remote, you will be an integral part of a vibrant team that values:

• Open communication and transparency.
• Work‑life balance, with flexible scheduling options.
• Recognition of achievements through employee awards and shout‑outs.
• Inclusive practices that celebrate diversity and promote equity.
• Continuous feedback loops to improve processes and employee satisfaction.

Compensation, Perks, and Benefits

While specific compensation will be determined based on geographic location, experience, and internal equity, the base hourly rate for this position ranges from $15.66 to $20.61 per hour. In addition to competitive pay, Brighthush offers a comprehensive benefits package, including:

• Health, Dental, and Vision insurance plans.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• 401(k) plan with company match.
• Paid sick leave, paid holidays, and a generous PTO accrual plan.
• Parental and disability leave options.
• Workers’ compensation and retiree benefits.
• Employee Assistance Program (EAP) for mental health support.
• Financial wellness resources and wellness challenges.
• Casual dress code and a fully equipped home office stipend.
• Access to an online learning system and professional development budget.

How to Apply

Ready to join Brighthush and make a difference in the healthcare industry? Click the link below to submit your application. Please ensure your resume highlights relevant experience, customer service skills, and any healthcare or compliance knowledge you possess.

Apply to Brighthush Today

Closing Statement

At Brighthush, we are committed to creating a supportive, inclusive, and forward‑thinking environment where every team member can thrive. If you are passionate about delivering outstanding customer service, eager to learn, and ready to contribute to a mission that improves patient care, we encourage you to apply. Join us in shaping the future of healthcare support—one interaction at a time.