Customer Service Representative – Remote, Customer‑First Support Specialist with CRM Expertise – Join brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide with innovative customer experience solutions. With a global footprint and a passion for creating seamless interactions, we help brands turn every customer touchpoint into an opportunity for delight. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering measurable impact for our clients.

Why This Role Matters

As the first line of communication between our clients and their customers, the Customer Service Representative plays a pivotal role in shaping brand perception. In a fully remote environment, you’ll have the flexibility to work from anywhere while being an integral part of a high‑performing, cross‑functional team that values creativity, accountability, and growth.

Role Overview

We’re seeking a friendly, detail‑oriented, and proactive Customer Service Representative to join brighthush’s remote support squad. You’ll be responsible for handling inquiries across multiple channels, resolving issues efficiently, and ensuring every customer leaves with a positive experience. Your work will directly influence customer satisfaction scores, retention rates, and overall brand loyalty.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries via email, live chat, phone, and our CRM platform, ensuring timely and accurate communication.
• Issue Resolution: Diagnose and resolve customer problems with professionalism and empathy, aiming for first‑contact resolution whenever possible.
• Documentation & Record‑Keeping: Log all interactions in the CRM, maintaining detailed, up‑to‑date records that support analytics and future reference.
• Escalation Management: Identify complex cases that require additional expertise and coordinate with product, technical, or billing teams to expedite solutions.
• Follow‑Up & Satisfaction: Conduct post‑resolution follow‑ups to confirm customer satisfaction and gather feedback for continuous improvement.
• Process Improvement: Participate in regular team meetings to share insights, suggest process enhancements, and contribute to knowledge base updates.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution time, CSAT scores, and ticket volume targets.

Essential Qualifications

• Proven experience in a customer‑service or support role, preferably in a remote or virtual environment.
• Strong verbal and written communication skills in English, with the ability to convey complex information clearly and concisely.
• Hands‑on experience with CRM systems (e.g., Salesforce, Zendesk, HubSpot) and email support tools.
• Exceptional problem‑solving abilities, coupled with a customer‑first mindset and a calm demeanor under pressure.
• Reliable high‑speed internet connection and a quiet, dedicated home office setup.
• Basic technical proficiency with Windows/macOS, MS Office, and collaboration tools such as Slack, Teams, or Zoom.

Preferred Qualifications

• Experience in the technology or SaaS industry, providing support for software products or digital services.
• Knowledge of customer support best practices, including ticketing workflows, knowledge base management, and quality assurance.
• Familiarity with data privacy regulations (GDPR, CCPA) and secure handling of customer information.
• Multilingual capabilities or experience serving diverse, global customer bases.
• Previous exposure to performance metrics dashboards and data‑driven decision making.

Skills & Competencies

• Communication: Clear, empathetic, and persuasive communication across written and verbal channels.
• Technical Aptitude: Quick learning curve for new software, tools, and troubleshooting processes.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet deadlines in a fast‑paced environment.
• Collaboration: Comfortable working with cross‑functional teams (product, billing, engineering) to resolve complex issues.
• Adaptability: Thrive in a dynamic setting where processes and priorities evolve rapidly.
• Customer Advocacy: Champion the customer’s voice in all interactions and decisions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular training sessions on product updates, industry trends, and advanced support techniques.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, or Product Analyst.
• Participation in cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews that align your goals with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush’s remote-first culture empowers you to work from any location while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• A collaborative knowledge base and shared resources for continuous learning.
• Inclusive and diverse teams that celebrate different perspectives and ideas.
• Regular virtual social events, wellness challenges, and community outreach initiatives.

Compensation & Benefits

We offer a competitive salary range of $32,000 – $48,000 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Fully remote work flexibility – work from anywhere in the United States.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) matching program to support your long‑term financial goals.
• Generous paid time off (PTO) and holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness program, including mental health resources and fitness stipends.
• Performance‑based bonuses and recognition programs.

How to Apply

Ready to elevate your customer‑service career and join a team that values innovation, empathy, and growth? Click the link below to submit your application and take the first step toward becoming a vital part of brighthush’s success story.

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Join brighthush Today

At brighthush, we’re redefining what it means to deliver exceptional customer experiences. If you’re passionate about solving problems, thrive in a remote setting, and want to grow with a forward‑looking tech partner, we want to hear from you. Apply now and help us create brighter, more connected futures for our clients and their customers.