Customer Service Representative – Remote Healthcare Support for Rental Therapy Surfaces, Bariatric Products & After‑Hours Technical Assistance

Welcome to brighthush – Where Your Service Makes a Real Difference

At brighthush, we believe that every individual, regardless of background or circumstance, deserves the opportunity to live a healthy, thriving life. Founded on this principle in 1931, our purpose has evolved into a bold mission: to save and sustain lives through innovative healthcare solutions and compassionate service. As a leader in the healthcare industry, brighthush is redefining how care is delivered—today, tomorrow, and beyond. Join a community built on courage, trust, and collaboration, where each team member is empowered to own their impact and drive meaningful change.

Why This Role Is More Than a Job

When you become a Customer Service Representative at brighthush, you step into a purpose‑driven environment that values pride, growth, and genuine connection. You’ll be the friendly, knowledgeable voice that guides clinicians, patients, and field service teams through the complexities of rental therapy surfaces, bariatric equipment, and after‑hours technical support. Your work will directly influence patient outcomes, operational efficiency, and the overall reputation of a company that cares deeply about the people it serves.

Key Responsibilities – Your Day‑to‑Day Impact

• Deliver exceptional customer experiences by responding to inquiries about rental therapy surfaces, bariatric products, and capital equipment technical support.
• Serve as the primary point of contact for product, technical, and operational questions, ensuring callers receive accurate information or are seamlessly connected to the appropriate Clinical Account Manager for billing, pricing, inventory, and order details.
• Maintain and continuously expand technical product expertise through ongoing training, staying current with product updates, technology shifts, and clinical applications.
• Handle and resolve customer inquiries over the phone with precision, adhering to customer‑specific protocols and service level agreements.
• Identify, escalate, and support the resolution of issues related to call‑center processes, service functionality, and customer needs, collaborating closely with internal teams.
• Partner with sales, field service, and technical teams to investigate and resolve complex issues, always aiming for high customer satisfaction scores.
• Consistently meet or exceed performance metrics, including quality, adherence, conformance, attendance, and departmental goals.
• Contribute to the broader value creation for customers, employees, and shareholders in a fast‑paced, evolving healthcare landscape.

Essential Qualifications – What You Bring to the Table

• High school diploma or GED (required) with successful completion of new‑hire orientation and product training.
• Flexibility to work weekends and holidays, aligning with the shift schedule that supports 24/7 service coverage.
• At least 2 years of customer service experience; experience in the healthcare sector is a strong plus.
• Excellent written, verbal, interpersonal, and technical communication skills, enabling clear dialogue with both internal and external stakeholders.
• Proficiency with Microsoft Office suite and rapid adaptability to new technologies and systems, including brighthush platforms that replace legacy tools such as Genesys Cloud, JDE, and Salesforce.
• Strong analytical, organizational, and problem‑solving abilities with meticulous attention to detail.
• Ability to multitask, prioritize competing demands, and thrive in a high‑tempo environment.
• Team‑oriented mindset with a collaborative spirit; bilingual Spanish language skills are an added advantage.

Preferred Qualifications – Going the Extra Mile

• Previous experience supporting medical device rentals or bariatric equipment.
• Familiarity with after‑hours technical support processes for capital equipment.
• Certification or coursework in healthcare administration, medical terminology, or related fields.
• Demonstrated success in meeting or exceeding sales incentive targets or performance‑based bonuses.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Genuine desire to help and solve problems for clinicians, patients, and internal partners.
• Technical Acumen: Ability to grasp complex product specifications and convey them in plain language.
• Communication Excellence: Clear, concise, and empathetic interaction style across phone, email, and chat.
• Adaptability: Comfort with shifting priorities, new tools, and evolving product lines.
• Data‑Driven Decision Making: Use of performance metrics to continuously improve service quality.
• Collaboration: Strong partnership skills with sales, field service, and clinical teams.

Shift Options – Flexibility to Fit Your Lifestyle

All positions are remote, open to candidates across the United States, with a preference for those within 40 miles of our Batesville, IN hub. Choose from the following shift patterns (all times EST):

• 8:30 am – 5:00 pm (off Sunday and Wednesday)
• 8:30 am – 5:00 pm (off Saturday and Thursday)
• 11:00 am – 7:30 pm (off Saturday and Wednesday)
• 3:30 pm – 12:00 am (off Sunday and Tuesday)

Compensation & Benefits – Investing in You

Base Salary: $33,600 – $46,200 annually, with the potential for additional sales incentive compensation based on performance.

At brighthush, we recognize that competitive pay is only part of a rewarding employment experience. Our comprehensive benefits package includes:

• Health & Wellness: Medical, dental, and vision coverage starting day one, plus life, accident, short‑term and long‑term disability insurance.
• Retirement Planning: 401(k) plan with company matching and an Employee Stock Purchase Plan (ESPP) allowing you to buy brighthush stock at a discount.
• Paid Time Off: Generous PTO ranging from 20 to 35 days based on tenure, paid holidays, parental leave, and family/medical leave of absence.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Learning & Development: Educational assistance programs, tuition reimbursement, and continuous training on brighthush product lines and technology platforms.
• Work‑Life Balance: Remote work flexibility, commuting benefits, and an Employee Assistance Program (EAP) for personal support.
• Additional Perks: Employee discount programs, childcare assistance, and a vibrant virtual community that celebrates milestones and achievements.

Career Growth – Your Path at brighthush

Starting as a Customer Service Representative opens doors to a variety of career trajectories within brighthush:

• Specialist Roles: Move into technical support, clinical account management, or product training specialist positions.
• Leadership Pathways: Advance to supervisory or managerial roles overseeing larger support teams.
• Cross‑Functional Opportunities: Leverage your experience to transition into sales, operations, or quality assurance departments.
• Professional Development: Access to mentorship programs, certification courses, and leadership workshops designed to accelerate your growth.

Culture & Values – Life at brighthush

Our culture is built on three foundational pillars:

• Courage: We encourage bold ideas and empower employees to take calculated risks that drive innovation.
• Trust: Transparent communication and accountability are the bedrock of our relationships—both internal and external.
• Collaboration: Diverse perspectives are celebrated, and teamwork is essential to delivering the best outcomes for patients and partners.

Every brighthush employee is invited to bring their authentic self to work, contribute to a supportive environment, and celebrate collective successes. Whether you’re a seasoned professional or just beginning your career, you’ll find a place where your voice matters.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, veteran status, disability, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the hiring process for individuals with disabilities. If you need assistance, please let us know.

Application Process & Next Steps

If you are ready to make a tangible impact on the health and well‑being of patients across the nation, we invite you to apply today. Our recruitment team will review your application, and qualified candidates will be contacted for a virtual interview. During the interview, you’ll learn more about brighthush’s mission, meet potential teammates, and explore how your unique skills can thrive in our dynamic environment.

Take the first step toward a rewarding career where your dedication to service truly matters.

Ready to Join brighthush?

Click the link below to submit your application and start your journey with a company that values purpose, growth, and the power of exceptional customer service.