Customer Service Representative – Remote Home Healthcare Support Specialist – Flexible Hours, Competitive Pay, and Career Growth Opportunities

About brighthush

At brighthush, we are redefining the way people receive compassionate, high‑quality home healthcare services. Our mission is to empower patients and their families by connecting them with trusted providers, seamless technology, and a dedicated support team that cares as much as the clinicians do. Whether you’re a seasoned customer service professional or a motivated newcomer, you’ll find a culture that values empathy, innovation, and personal growth.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your own home while maintaining a healthy work‑life balance.
• Competitive Compensation: Earn $12 per hour, with the potential for overtime and performance bonuses.
• Impactful Work: Be the first point of contact for patients seeking essential home healthcare services.
• Growth Pathways: Transition from Customer Service Representative to Team Lead, Operations Coordinator, or even a Clinical Liaison role.
• Inclusive Culture: A supportive, diverse environment that celebrates every voice.
• Continuous Learning: Access to training modules, webinars, and mentorship programs.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for patients and providers alike. Your day‑to‑day tasks will include:

• Answering inbound calls from patients, referral sources, and healthcare providers during our operating window (Mon‑Fri, 8 AM‑7 PM ET).
• Conducting thorough intake by reviewing patient history, verifying membership status, and collecting essential clinical and demographic data.
• Accurately entering information into the client’s secure patient portal, ensuring data integrity and compliance with HIPAA regulations.
• Scheduling appointments, coordinating with home health agencies, and confirming logistics for both patients and providers.
• Providing technical assistance for portal access, appointment confirmations, and basic troubleshooting of electronic devices.
• Escalating complex inquiries to the appropriate department while maintaining a calm, professional demeanor.
• Maintaining a high level of customer satisfaction by actively listening, empathizing, and offering solutions.
• Documenting all interactions in the CRM system and adhering to quality assurance standards.
• Participating in ongoing training sessions to stay current on industry best practices and regulatory changes.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including Microsoft Office Suite, web browsers, and basic troubleshooting.
• Experience using CRM or patient management systems is highly desirable.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality.

Preferred Qualifications

• Prior experience as a home healthcare or medical call center representative.
• Familiarity with electronic health records (EHR) or patient portal platforms.
• Experience in a remote or independent contractor role.
• Strong problem‑solving skills and a proactive approach to customer support.
• Background in sales or appointment‑setting roles.

Core Skills & Competencies

• Empathy & Compassion: Understanding the emotional and physical challenges patients face.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Time Management: Balancing multiple calls and tasks while staying within scheduled hours.
• Technical Aptitude: Quick learning of new software and troubleshooting basic tech issues.
• Team Collaboration: Working closely with providers, schedulers, and IT support.
• Adaptability: Adjusting to changing priorities and evolving industry standards.
• Problem‑Solving: Identifying root causes and offering effective solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you gain experience, you’ll have the chance to:

• Advance to a Senior Customer Service Representative role, handling more complex cases and mentoring new hires.
• Transition into Operations or Quality Assurance positions, overseeing process improvements and training programs.
• Explore Clinical Liaison or Care Coordinator roles, working directly with healthcare providers to streamline patient care.
• Participate in leadership development workshops and earn certifications in customer experience management.
• Benefit from a tuition reimbursement program for courses related to healthcare administration, customer service excellence, or technology.

Work Environment & Company Culture

Our remote team thrives on collaboration, transparency, and mutual respect. We provide:

• Weekly virtual coffee chats to keep the team connected.
• Monthly town‑hall meetings where leadership shares updates and celebrates wins.
• A culture of continuous improvement, where every team member’s feedback is valued.
• Access to a digital wellness platform, including meditation sessions, fitness challenges, and mental health resources.
• Annual virtual retreats that combine learning sessions with fun team‑building activities.

Compensation & Benefits

While the base pay is $12 per hour, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly wage with overtime opportunities.
• Performance‑based bonuses for exceeding customer satisfaction metrics.
• Health, dental, and vision insurance options for contractors who qualify.
• Flexible scheduling to accommodate personal commitments.
• Paid time off for holidays and personal days (subject to contractor status).
• Professional development stipend for courses, certifications, or conferences.
• Employee recognition program with quarterly awards and spot bonuses.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush family. We’re hiring fast, so don’t wait—your next career adventure starts here!

Apply to brighthush Today

Closing Statement

At brighthush, we’re more than a company—we’re a community dedicated to improving lives through compassionate care and exceptional service. If you’re passionate about helping others, thrive in a flexible remote environment, and want to grow your career in the dynamic field of home healthcare, we want to hear from you. Join us and become the voice that brings comfort, clarity, and care to patients across the nation.