Full‑Time Remote Customer Service Associate – Ticketing & Event Experience Specialist – Brighthush

About Brighthush

At brighthush, we’re redefining the way people experience live events. From intimate concerts and theater productions to large‑scale festivals and sporting spectacles, our platform connects fans with the tickets they crave while delivering a seamless, personalized service experience. We’re a fast‑growing, customer‑centric company that thrives on innovation, collaboration, and a relentless focus on delighting every guest. Whether you’re a seasoned support professional or a passionate newcomer, you’ll find a place at brighthush where your voice matters, your ideas shape the future, and your career can soar.

Why Join Brighthush?

Working with brighthush means you’ll be part of a vibrant, remote-first culture that values flexibility, creativity, and continuous learning. We empower our team members to take ownership of their roles, experiment with new solutions, and celebrate successes—big and small. As a Remote Customer Service Associate, you’ll be the frontline of our brand, ensuring every ticket buyer feels heard, supported, and excited about their upcoming event.

Key Responsibilities

• Customer Interaction: Handle inbound phone calls, emails, and live chat inquiries with professionalism and empathy, providing accurate information on ticket availability, order status, billing, and payment options.
• Ticket Inventory Management: Process ticket consignment and purchase requests, ensuring inventory is updated in real time and that all transactions are recorded accurately.
• Team Collaboration: Work closely with the Ticketing Operations and Sales teams to maintain optimal coverage, share insights, and resolve escalated issues.
• Service Excellence: Uphold and exceed established productivity and service standards, including response time, resolution rate, and customer satisfaction scores.
• Process Improvement: Identify bottlenecks, propose enhancements, and participate in cross‑functional initiatives to streamline ticketing workflows.
• Compliance & Security: Adhere to all company policies, data protection regulations, and industry best practices when handling sensitive customer information.
• Continuous Learning: Engage in ongoing training sessions, product updates, and knowledge‑sharing forums to stay current on event offerings and platform features.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, ideally in a ticketing, hospitality, or event‑related environment.
• Proficiency with CRM systems (e.g., Zendesk, Freshdesk) and ticketing platforms.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a calm, solution‑focused demeanor under pressure.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.

Preferred Qualifications

• Experience with event‑ticketing software such as Ticketmaster, Eventbrite, or similar platforms.
• Knowledge of payment processing systems and basic accounting principles.
• Prior remote work experience with a proven track record of meeting or exceeding KPIs.
• Familiarity with data privacy regulations (GDPR, CCPA) and secure handling of personal information.
• Demonstrated ability to collaborate across multiple time zones and cultural contexts.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Proficiency: Comfortable navigating multiple software tools, troubleshooting basic technical issues, and learning new systems quickly.
• Communication: Clear, concise, and empathetic communication across various channels.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain high productivity in a fast‑paced environment.
• Adaptability: Flexibility to adjust to changing priorities, new product launches, and evolving customer expectations.
• Team Player: Willingness to collaborate, share insights, and support colleagues in achieving shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Associate, you’ll have the chance to:

• Progress into senior support roles, team lead positions, or specialized tracks such as Ticketing Operations Manager or Customer Experience Strategist.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects.
• Attend industry conferences, webinars, and workshops—many of which are offered at no cost to you.
• Access a curated library of e‑learning courses covering everything from advanced ticketing technology to soft‑skill mastery.
• Contribute to product innovation by sharing frontline insights that shape future features and service enhancements.

Work Environment & Culture at Brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that accommodate your personal rhythm while ensuring team coverage.
• Regular virtual team huddles, town‑hall meetings, and informal “coffee chats” to foster connection.
• A culture of recognition—whether through shout‑outs, spot bonuses, or annual awards.
• Inclusive policies that celebrate diversity, equity, and belonging across all levels.
• Access to a digital wellness toolkit, including meditation guides, ergonomic resources, and mental‑health support.

Compensation, Perks & Benefits

While specific figures may vary based on experience, we offer a competitive salary that reflects your expertise and the value you bring to brighthush. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match to help secure your future.
• Paid time off (PTO) that grows with tenure, plus paid holidays and sick leave.
• Employee discount program for tickets to a wide range of events—experience the magic you help create.
• Technology stipend to equip your home office with the best tools for success.
• Annual performance bonus potential tied to individual and company metrics.

Ready to Make an Impact?

If you’re a proactive, customer‑focused professional eager to join a dynamic, remote team that’s changing the event‑ticketing landscape, we want to hear from you. Bring your passion for service, your love of live experiences, and your drive to excel, and you’ll find a home at brighthush where your contributions are valued and your career can thrive.

Apply today and become part of a company that’s not just selling tickets— we’re creating unforgettable moments for fans worldwide.