Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Hours, Competitive Pay – brighthush

About brighthush and the Home Healthcare Revolution

At brighthush, we’re redefining the way people receive compassionate, high‑quality care right in the comfort of their own homes. Our mission is simple: empower patients and their families by connecting them with trusted home healthcare professionals through a seamless, technology‑driven platform. As the healthcare landscape evolves, the demand for reliable, patient‑centric support services has never been higher. That’s why we’re looking for dedicated, empathetic individuals to join our remote Customer Service team and become the first point of contact for patients seeking home care solutions.

Whether you’re a seasoned customer‑service pro or just starting your career, this role offers you the flexibility to work from home, set your own schedule, and make a real difference in people’s lives—all while earning a competitive hourly rate.

Key Responsibilities

• Patient‑First Interaction: Serve as the initial touchpoint for patients and their families, answering inquiries about home healthcare services with professionalism and empathy.
• Multi‑Channel Communication: Handle inbound calls, emails, and chat messages from referral sources, healthcare providers, and potential patients.
• Data Accuracy & Security: Review patient histories, verify membership status, and accurately enter clinical and demographic information into the brighthush patient portal, ensuring compliance with HIPAA and data‑privacy standards.
• Appointment Coordination: Schedule home‑care visits, coordinate with providers, and confirm appointments, ensuring a smooth experience for both patients and staff.
• Technical Support: Assist patients and providers with basic troubleshooting of the brighthush platform, guiding them through login, appointment booking, and portal navigation.
• Quality Assurance: Participate in regular quality reviews, provide feedback on process improvements, and help maintain high service‑level agreements.
• Continuous Learning: Stay up‑to‑date with new brighthush features, healthcare regulations, and industry best practices to deliver informed, accurate support.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer‑service experience, preferably in healthcare, insurance, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, web browsers, and basic office software (Word, Excel, Outlook).
• Experience using customer‑relationship management (CRM) or patient‑management systems is highly desirable.
• Ability to work independently, manage time effectively, and maintain focus in a remote environment.
• Valid Georgia residential address and reliable high‑speed internet connection.
• Availability for at least 20 hours per week, with flexibility to work within the core operating window (Mon‑Fri, 8 am–7 pm ET).
• Independent contractor status; self‑employed or freelance professionals are welcome to apply.

Preferred Qualifications

• Prior experience in home‑healthcare or medical billing.
• Knowledge of HIPAA regulations and patient confidentiality best practices.
• Familiarity with telehealth platforms and virtual care workflows.
• Strong problem‑solving skills and a proactive approach to customer needs.
• Experience with call‑center metrics (e.g., average handle time, first‑contact resolution).

Skills & Competencies for Success

• Empathy & Compassion: Ability to listen actively and respond with genuine care.
• Attention to Detail: Precision in data entry and adherence to compliance standards.
• Adaptability: Comfortable navigating new software updates and evolving processes.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a self‑directed setting.
• Team Collaboration: Communicate effectively with remote colleagues, share insights, and support collective goals.
• Tech Savvy: Quick learner of new tools and willingness to embrace digital solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. As a remote Customer Service Representative, you’ll have access to:

• Comprehensive onboarding that covers our platform, policies, and patient‑care philosophy.
• Ongoing training modules on healthcare regulations, customer‑experience best practices, and advanced platform features.
• Mentorship from senior support specialists who share insights and career advice.
• Clear performance metrics that open pathways to higher‑level roles such as Team Lead, Quality Assurance Analyst, or Customer Success Manager.
• Cross‑departmental projects that expose you to operations, product development, and marketing, broadening your skill set.

Work Environment & Culture at brighthush

Even though you’ll be working from home, you’ll feel the vibrant pulse of brighthush’s culture:

• Transparent communication: Weekly virtual town halls keep everyone aligned.
• Inclusive values: We celebrate diversity, equity, and belonging in every interaction.
• Work‑life balance: Flexible scheduling lets you balance personal commitments while meeting patient needs.
• Recognition programs: Outstanding service is celebrated through monthly shout‑outs and performance bonuses.
• Community impact: Every call you make contributes to healthier, happier families across Georgia.

Compensation & Perks

As an independent contractor, you’ll receive a competitive hourly rate of $12 per hour, with the potential for overtime and performance‑based incentives. In addition to base pay, we offer:

• Flexible scheduling that fits your lifestyle.
• Access to a digital toolkit that includes a dedicated headset, screen‑sharing software, and a stipend for high‑speed internet.
• Regular performance reviews that can lead to hourly rate increases.
• Opportunities to participate in company‑wide initiatives, such as volunteer days and health‑and‑wellness webinars.

How to Apply

Ready to make a meaningful impact while enjoying the freedom of remote work? Click the link below to submit your application and join the brighthush family. We’re hiring fast, so don’t wait—your next career adventure starts here.