Customer Service Representative – Remote & Utah‑Based Support Specialist for brighthush’s Growing Client Base

About brighthush

Founded in 2011, brighthush is a family‑owned leader in customer sales and professional services, dedicated to delivering operational excellence and unforgettable experiences at every touchpoint. With a strong presence across Utah—including Sandy, Price, Logan, Cedar City, St. George, Provo, and Salt Lake City—brighthush embraces a flexible, remote‑first philosophy that empowers team members to work from anywhere in the state while staying connected to a vibrant, collaborative culture.

Our clients depend on us to provide reliable, friendly, and accurate service. As a result, we invest heavily in training, technology, and a supportive environment that treats every employee like a valued family member. At brighthush, you’ll be part of a growing organization that values integrity, continuous improvement, and the personal growth of each associate.

Why Join brighthush?

Choosing a career with brighthush means more than just a paycheck—it means becoming part of a community that celebrates success, encourages learning, and rewards dedication. Here’s what you can expect when you become a member of our Customer Service team:

• Comprehensive Paid Training: From day one, you’ll receive hands‑on instruction, product deep‑dives, and role‑playing scenarios designed to build confidence and competence.
• Performance‑Based Incentives & Monthly Bonuses: Your hard work is recognized with competitive bonuses that reflect both individual and team achievements.
• Personal Recognition Programs: From “Employee of the Month” shout‑outs to spot awards, we celebrate excellence publicly and frequently.
• Family‑Oriented Culture: Company barbecues, monthly motivation contests, and a supportive leadership team create a workplace that feels like home.
• Spacious Workspaces & Modern Desks: For those who choose an on‑site office, our facilities are designed for comfort, collaboration, and productivity.
• Weekly Coaching Sessions: Continuous feedback loops help you refine your skills, set goals, and stay aligned with brighthush’s mission.
• Employee Referral Bonus Program: Share the opportunity with friends and earn additional rewards when they join and thrive.
• Robust Benefits Package: Medical insurance, dental plans, company‑paid holidays, and PTO that accrues from day one.
• Stability & Growth: As a well‑established, financially sound organization, brighthush offers long‑term career stability and clear pathways for advancement.

Position Overview

The Customer Service Representative at brighthush serves as the frontline ambassador for our brand, handling inbound and outbound communications via phone and email. You will verify account details, assist customers with inquiries, and ensure that every interaction meets our high standards for accuracy, empathy, and efficiency. Your role directly influences customer satisfaction scores, retention rates, and the overall reputation of brighthush.

Key Responsibilities

• Answer inbound calls and initiate outbound calls to address customer inquiries, resolve issues, and provide product information.
• Build rapport with customers through active listening, clear communication, and a consistently cheerful attitude.
• Verify and update banking, employment, and personal information with meticulous attention to detail, ensuring compliance with privacy regulations.
• Assist customers in setting up new accounts, processing payments, and navigating self‑service tools.
• Document all interactions accurately in the CRM system, noting resolutions, follow‑up actions, and any escalations.
• Collaborate with internal teams—such as Billing, Technical Support, and Sales—to resolve complex issues and improve processes.
• Achieve and exceed quality metrics, including average handle time, first‑call resolution, and customer satisfaction (CSAT) scores.
• Participate in weekly coaching sessions, share best practices, and contribute ideas for service enhancements.
• Maintain a professional and organized workspace, whether remote or on‑site, to support optimal performance.

Essential Qualifications

• High School Diploma or GED equivalent; additional education or certifications in customer service is a plus.
• Fluent English communication skills—both spoken and written—with a clear, friendly, and professional tone.
• Demonstrated ability to learn new software platforms quickly; basic computer literacy is required.
• Strong mathematical aptitude for handling payment processing and account verification.
• Excellent attendance record and punctuality, reflecting reliability and commitment.
• Self‑motivated mindset with a desire to continuously improve skills and add value to the team.
• Positive, upbeat demeanor that contributes to a supportive and energetic work environment.

Preferred Qualifications & Additional Skills

• Prior experience in a call‑center or customer support role, especially within finance, telecommunications, or SaaS industries.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Experience handling sensitive financial information while adhering to PCI‑DSS or similar compliance standards.
• Multilingual abilities—particularly Spanish or other languages common in Utah—are highly valued.
• Certification in conflict resolution, de‑escalation techniques, or customer experience management.

Core Competencies for Success

• Attention to Detail: Accurate verification of banking and employment data is critical to maintaining trust and regulatory compliance.
• Empathy & Active Listening: Understanding the customer’s perspective helps you provide tailored solutions and build lasting relationships.
• Problem‑Solving: Ability to think on your feet, identify root causes, and propose effective resolutions quickly.
• Time Management: Balancing multiple inquiries while meeting performance metrics requires disciplined organization.
• Team Collaboration: Sharing insights with peers and supporting cross‑functional initiatives strengthens overall service quality.

Work Schedule & Flexibility

brighthush offers both full‑time and part‑time positions with flexible scheduling to accommodate a variety of lifestyles. Core call‑center hours run Monday through Friday, 7:00 am – 6:00 pm, with rotating Saturday shifts (8:00 am – 2:00 pm) every other week. Remote employees can set up a home office that meets our technical standards, while on‑site staff enjoy a modern workspace located across from 7800 S. Trax Station.

Career Growth & Development

At brighthush, your career trajectory is limited only by your ambition. We provide clear pathways for advancement, including:

• Tiered Customer Service Levels: Progress from Representative to Senior Representative, then to Team Lead or Supervisor roles.
• Specialized Tracks: Transition into Quality Assurance, Training & Development, or Account Management based on interests and performance.
• Continuous Learning: Access to online courses, industry certifications, and internal workshops funded by brighthush.
• Mentorship Programs: Pairing with seasoned leaders who guide you through skill development and career planning.

Compensation, Perks & Benefits

While exact salary ranges will be discussed during the interview process, brighthush offers a competitive base wage complemented by performance‑based incentives, monthly bonuses, and a comprehensive benefits suite that includes:

• Medical, dental, and vision insurance options.
• Company‑paid holidays and generous paid time off (PTO) that begins accruing on day one.
• Retirement savings plan with employer matching contributions.
• Employee assistance program (EAP) for personal and professional support.
• Discounted rates on brighthush products and services.
• Regular team‑building events, including seasonal barbecues and virtual social gatherings.

Our Culture – The brighthush Difference

Our culture is built on three pillars: Family, Excellence, and Innovation. We treat every employee as part of the brighthush family, fostering an environment where ideas are welcomed, achievements are celebrated, and challenges are tackled together. Whether you’re working from a cozy home office or joining us at our Sandy location, you’ll experience:

• Open‑door communication with leadership.
• Transparent performance metrics and regular feedback loops.
• Opportunities to contribute to community outreach and charitable initiatives.
• A focus on work‑life balance, with flexible scheduling and remote options.

How to Apply

If you are a motivated, detail‑oriented professional who thrives in a fast‑paced, customer‑centric environment, we want to hear from you. Click the link below to submit your application and start your journey with brighthush today.

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Join brighthush – Make an Impact Every Day

At brighthush, every conversation matters. By delivering accurate, friendly, and efficient service, you help shape the experiences of thousands of customers across Utah and beyond. We invite you to bring your enthusiasm, your commitment to excellence, and your desire to grow into a role where you can truly make a difference. Apply now and become a vital part of a company that values you as much as its customers.