Customer Service & Sales Representative – Remote, High‑Earning Potential, Rural Telecommunications Excellence

About brighthush

brighthush is a trailblazing telecommunications provider dedicated to connecting rural communities across the Mid‑Atlantic region. With a legacy spanning over a century, we have built a reputation for delivering reliable high‑speed internet, fiber‑optic services, and comprehensive business solutions that empower both individuals and enterprises. Our mission is simple yet powerful: to keep people connected, informed, and thriving, no matter where they live.

At brighthush, we pride ourselves on being more than just a service provider. We are neighbors, partners, and advocates for the communities we serve. By investing in local infrastructure, supporting small businesses, and offering discounted services to our customers, we create a virtuous cycle of growth and opportunity. Join us and become part of a company that values innovation, integrity, and impact.

Key Responsibilities

• Serve as the first point of contact for customers across multiple channels (phone, chat, email, and social media).
• Diagnose and resolve technical and billing issues with speed and accuracy, ensuring a seamless customer experience.
• Identify and pursue sales opportunities that align with customer needs, driving revenue growth for brighthush.
• Maintain comprehensive knowledge of brighthush’s product portfolio, including residential, business, and fiber‑optic solutions.
• Navigate multiple internal systems and databases to retrieve customer information, update records, and document interactions.
• Collaborate with cross‑functional teams (technical support, billing, marketing) to deliver end‑to‑end solutions.
• Track and report on key performance metrics such as call volume, resolution time, and sales conversion rates.
• Participate in ongoing training and development programs to stay current on industry trends and product updates.

Essential Qualifications

• Minimum of 1 year of customer service or call‑center experience, preferably in telecommunications or a related field.
• Exceptional verbal and written communication skills in English.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Proficiency in navigating multiple software platforms and handling high call volumes.
• Self‑motivated, organized, and capable of working independently in a remote environment.
• Reliable, dedicated private workspace with high‑speed wired internet (no Wi‑Fi‑only or satellite connections).
• Availability to work flexible hours, including occasional weekend shifts and overtime as required.

Preferred Qualifications

• Experience in sales or upselling within a customer service role.
• Knowledge of fiber‑optic technology and broadband infrastructure.
• Previous remote work experience with a proven track record of meeting or exceeding performance targets.
• Familiarity with CRM systems such as Salesforce or Zendesk.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Customer Focus: Ability to empathize with customers and deliver solutions that exceed expectations.
• Communication: Clear, concise, and professional communication across all channels.
• Technical Aptitude: Quick learner who can adapt to new software and troubleshooting processes.
• Sales Acumen: Comfortable identifying upsell opportunities and closing deals.
• Time Management: Efficiently handle multiple tasks while maintaining high quality.
• Team Collaboration: Work effectively with colleagues across departments.
• Adaptability: Thrive in a fast‑changing environment and embrace continuous improvement.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service & Sales Representative, you will have clear pathways to advance into:

• Senior Customer Support Specialist
• Team Lead or Supervisor
• Sales Manager or Account Executive
• Technical Support Engineer or Product Specialist
• Operations or Project Management roles

We provide comprehensive training programs, mentorship opportunities, and a culture that rewards initiative. Whether you aspire to lead a team or deepen your technical expertise, brighthush offers the resources and support to help you achieve your career goals.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and community. Our remote workforce enjoys:

• Fully equipped home office setup provided by the company.
• Regular virtual team meetings, social events, and recognition programs.
• A collaborative culture where ideas are valued and innovation is encouraged.
• Access to a global network of professionals who share a passion for connectivity and service.
• Commitment to work‑life balance, with scheduled breaks and flexible shift options.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base Pay: $15+ per hour, commensurate with experience.
• Commission Structure: Tiered multipliers that reward high performance.
• Estimated Annual Earnings: $42,000–$60,000+ (top performers can exceed $80,000–$100,000).
• Benefits: 401(k) with company match, medical, dental, vision, and life insurance.
• Paid Time Off: Generous PTO, holidays, and sick leave.
• Professional Development: Paid training, certifications, and conference reimbursements.
• Discounted Services: Exclusive discounts on brighthush products for employees and their families.

Schedule & Remote Work Expectations

Our schedule is designed to support both productivity and personal well‑being:

• Full‑time, Monday–Friday: 10:30 AM – 7:00 PM.
• Every 4th Saturday (rotating): 8:30 AM – 5:00 PM, with a day off during the same week.
• Monthly overtime required, with additional opportunities for extra hours.
• All schedules are communicated in advance to ensure transparency.

Remote work requirements:

• Dedicated, private workspace.
• High‑speed wired internet (no Wi‑Fi‑only or satellite connections).
• Company‑provided equipment (desktop, headset, etc.).
• Full attendance at paid training sessions.

How to Apply

Ready to join a company that values your expertise and offers limitless growth? Submit your application today by clicking the link below. We look forward to exploring how you can contribute to brighthush’s mission of keeping communities connected.

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brighthush Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or veteran status.

Accessibility & Accommodations

If you require accommodations or assistance to complete the online application process due to a medical condition or impairment, please contact our HR Representative at 540‑984‑5241 or [email protected]. When reaching out, please identify the type of accommodation or assistance you are requesting so we can respond promptly.

Contact & Technical Support

For technical issues with the application website, please email [email protected].

About brighthush

brighthush is a telecommunications company providing high‑speed internet and other services to rural communities in the Mid‑Atlantic United States. With a focus on innovation, customer satisfaction, and community impact, brighthush continues to lead the way in connecting people and businesses.