Customer Solutions Advocate – Client Success & Case Management Specialist in Healthcare Services
About brighthush
At brighthush, we are redefining the way healthcare professionals and organizations collaborate to deliver exceptional patient outcomes. Our mission is to empower every stakeholder—patients, providers, insurers, and employers—to navigate the complex landscape of health and wellness with confidence, clarity, and compassion. By blending cutting‑edge technology, data‑driven insights, and a relentless focus on customer experience, brighthush has become a trusted partner for organizations seeking to streamline claims, enhance rehabilitation services, and foster a culture of continuous improvement.
Why Join brighthush?
When you become part of the brighthush family, you’re not just filling a role—you’re stepping into a dynamic ecosystem that values innovation, collaboration, and personal growth. Our remote-first culture means you can work from anywhere in the United States while still enjoying the camaraderie of a global team. We celebrate diversity, champion work‑life balance, and invest heavily in the professional development of every team member.
Key Responsibilities
- Referral Processing & Verification: Receive, review, and validate incoming referrals to ensure they meet eligibility criteria and are routed to the appropriate therapy services.
- Case Coordination: Act as the central point of contact for clients, coordinating therapy schedules, monitoring progress, and ensuring seamless communication between all parties.
- Data Management & Reporting: Maintain accurate, up‑to‑date case data in our CRM system (Salesforce preferred) and generate regular reports to track key performance indicators.
- Customer Support: Provide timely, empathetic assistance to clients via phone, email, and chat, resolving inquiries and escalating issues as needed.
- Process Improvement: Identify bottlenecks in referral and case management workflows and collaborate with cross‑functional teams to implement solutions.
- Compliance & Quality Assurance: Ensure all activities adhere to industry regulations, internal policies, and quality standards.
Essential Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience working with multiple computer systems and data entry.
- Strong proficiency in Microsoft Word, Excel, and CRM platforms (Salesforce experience is a plus).
- Excellent written and verbal communication skills in English.
- Detail‑oriented mindset with a commitment to accuracy and data integrity.
- Ability to manage multiple priorities in a fast‑paced, remote environment.
Preferred Qualifications
- Experience in healthcare, insurance, or rehabilitation services.
- Knowledge of workers’ compensation processes and claim management.
- Familiarity with HIPAA regulations and data privacy best practices.
- Previous exposure to Salesforce or similar CRM systems.
- Strong analytical skills and the ability to translate data into actionable insights.
Core Skills & Competencies
- Customer‑centric mindset with a passion for solving problems.
- Excellent organizational and time‑management abilities.
- Proactive communication and stakeholder engagement.
- Adaptability and resilience in a constantly evolving industry.
- Team‑player attitude with a collaborative spirit.
Career Growth & Learning Opportunities
At brighthush, we believe that every team member has the potential to grow. As a Customer Solutions Advocate, you will:
- Gain exposure to the full spectrum of our client success operations, from initial referral to final outcome.
- Participate in ongoing training programs covering Salesforce administration, data analytics, and healthcare compliance.
- Earn certifications such as Salesforce Certified Administrator or Certified Professional in Healthcare Management.
- Progress into senior roles such as Case Manager, Customer Success Lead, or Operations Manager.
- Contribute to strategic initiatives that shape the future of our services and technology roadmap.
Work Environment & Culture
Our remote-first model empowers you to work from the location that best supports your productivity and well‑being. We provide:
- Fully equipped home office stipend.
- Flexible work hours with a core overlap to support collaboration.
- Regular virtual team‑building events, wellness challenges, and community service opportunities.
- A culture of transparency, where ideas are welcomed and feedback is constructive.
- Access to a global network of professionals across healthcare, technology, and customer success.
Compensation & Benefits
We offer a competitive salary range of USD 36,600 – 42,120 per year, commensurate with experience and performance. In addition, you will receive:
- Generous paid time off (PTO) and holiday schedule.
- 401(k) retirement plan with company match.
- Health, dental, and vision insurance options.
- Professional development stipend for courses, conferences, and certifications.
- Employee wellness program, including mental health resources and fitness subsidies.
- Annual performance bonuses and recognition awards.
How to Apply
If you are a motivated, customer‑focused professional ready to make a tangible impact in the healthcare industry, we want to hear from you. Submit your application through our career portal and join a team that values innovation, integrity, and inclusive growth.