Customer Success Manager – Strategic Growth Partner for Healthcare Technology & Digital Health Solutions

About brighthush

brighthush is a trailblazing healthcare technology company that empowers clinicians, health plans, and payers to exchange clinical data instantly and securely. By fusing cutting‑edge cloud infrastructure with intuitive user experiences, we are redefining how patient information flows across the care continuum. Our mission is to accelerate value‑based care, reduce administrative burden, and improve patient outcomes through seamless data interoperability.

Why brighthush?

At brighthush, we believe that technology should serve people, not the other way around. Our culture is built on collaboration, curiosity, and a relentless focus on impact. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible in healthcare IT. If you’re passionate about making a tangible difference in patient care and thrive in a fast‑moving, mission‑driven environment, brighthush is the place for you.

Position Overview

As a Customer Success Manager at brighthush, you will be the trusted advisor for our most valuable clients—healthcare providers, health plans, and technology partners. You will own the entire customer lifecycle, from onboarding to renewal, ensuring that our solutions deliver measurable value and drive adoption. Your strategic insights will help shape product enhancements, while your operational excellence will keep our customers satisfied and engaged.

Key Responsibilities

• Customer Relationship Stewardship: Build and maintain deep, long‑term relationships with key stakeholders across multiple organizations, including clinicians, administrators, and IT leaders.
• Onboarding & Enablement: Lead the end‑to‑end onboarding process, ensuring a smooth transition from sales to implementation, and delivering training that accelerates product adoption.
• Adoption & Value Realization: Monitor usage metrics, identify adoption gaps, and develop tailored action plans that unlock the full value of our platform.
• Growth & Expansion: Identify upsell and cross‑sell opportunities, collaborate with the sales team to create expansion plans, and contribute to revenue growth.
• Customer Advocacy: Serve as the voice of the customer within brighthush, gathering feedback, prioritizing feature requests, and influencing product roadmap decisions.
• Issue Escalation & Resolution: Act as the primary point of contact for escalated issues, coordinating with engineering, product, and support teams to resolve problems swiftly and satisfactorily.
• Data‑Driven Insights: Leverage CRM and analytics tools to generate reports, track KPIs, and present insights to internal stakeholders.
• Process Improvement: Continuously refine customer success processes, documentation, and best practices to increase efficiency and scalability.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field.
• Minimum of 3 years of proven experience in customer success, account management, or client services within the healthcare technology sector.
• Deep understanding of healthcare data standards (HL7, FHIR, DICOM) and regulatory requirements (HIPAA, HITECH).
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and SaaS tools (e.g., Gainsight, Intercom).
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable improvements.
• Self‑motivated, highly organized, and able to manage multiple priorities in a fast‑paced environment.
• Experience working remotely with a distributed team; comfortable using collaboration tools such as Slack, Teams, and Zoom.

Preferred Qualifications

• Advanced degree (MBA, MPH, or related) or relevant certifications (CSM, CSPO, or healthcare IT credentials).
• Experience with data integration platforms or API management.
• Track record of driving customer adoption metrics (e.g., NPS, CSAT, churn reduction).
• Background in product management or project management within a SaaS environment.
• Knowledge of payer‑provider ecosystems and value‑based care initiatives.

Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding client needs and delivering solutions that exceed expectations.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Technical Aptitude: Comfortable navigating complex technology stacks and translating technical concepts to non‑technical audiences.
• Project Management: Skilled at planning, executing, and monitoring projects with clear milestones and deliverables.
• Collaboration & Influence: Proven ability to work cross‑functionally and influence stakeholders without direct authority.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Data Literacy: Proficient in using data to drive decisions and measure success.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Clear promotion tracks—Customer Success Lead, Director of Customer Success, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Internal knowledge‑sharing sessions and hackathons to foster innovation.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, trust, and results. Our culture is defined by:

• Transparent communication and open feedback loops.
• Inclusive hiring practices that celebrate diverse perspectives.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Commitment to work‑life balance—flexible hours, unlimited vacation, and a focus on outcomes rather than hours logged.
• Strong emphasis on mental health and well‑being, with access to counseling services and wellness programs.

Compensation, Perks, and Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base salary range: $95,000 – $120,000 per year, commensurate with experience.
• Performance‑based bonuses and equity options to share in the company’s success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program and retirement planning resources.
• Generous paid time off, including sick leave, personal days, and holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Home‑office stipend to create a productive workspace.
• Access to a global network of peers and industry experts.

Ready to Make an Impact?

If you are a proactive, customer‑focused professional who thrives on building lasting relationships and driving measurable outcomes, we want to hear from you. Join brighthush and become part of a mission‑driven team that is reshaping the future of healthcare technology. Your expertise will help us deliver faster, safer, and more efficient care to millions of patients.

Apply today and take the next step in your career with brighthush.