Customer Solutions Specialist – Remote Healthcare Education Software Support & Client Success at brighthush

About brighthush – Transforming Lives Through Purpose‑Driven Learning Technology

At brighthush, we are more than a technology provider – we are a catalyst for change in the healthcare education ecosystem. Our comprehensive suite of data‑driven solutions empowers students, educators, and employers across the entire learning lifecycle, from assessment to certification and beyond. Professionals ranging from physicians and nurses to allied health specialists, personal trainers, financial advisors, skilled tradespeople, and insurance brokers rely on our platforms to streamline training, ensure compliance, and elevate performance.

Headquartered in Burlington, MA, with a flexible network of hybrid and remote teams across the United States, brighthush has been celebrated by industry leaders as one of America’s 2025 Greatest Workplaces and a top destination for mental well‑being. Our people‑first culture, relentless focus on customer outcomes, and commitment to inclusive innovation make us a place where talent thrives and purpose fuels every interaction.

Why Join the brighthush Team?

We are constantly seeking passionate, customer‑obsessed professionals who want to make a tangible impact on the lives of healthcare learners and educators. As a Customer Solutions Specialist, you will become a trusted advisor, helping our clients unlock the full potential of our software while delivering an exceptional support experience. If you thrive in a collaborative, fast‑paced environment and love solving complex problems, this role is your next career milestone.

Position Overview

The Customer Solutions Specialist is a client‑facing role dedicated to delivering consultative support and technical troubleshooting for our web‑based software solutions. You will partner closely with customers to diagnose issues, identify platform gaps, and provide clear guidance, workarounds, and alternative solutions within established processes. When challenges exceed the scope of first‑line support, you will coordinate escalations to specialized teams, ensuring timely and effective resolution.

Where You’ll Work

This is a fully remote position open to candidates located anywhere in the United States, with a preference for those in the Eastern (EST) or Central (CST) time zones. You will enjoy the flexibility of a home‑based office while staying connected to a vibrant, nationwide community of brighthush professionals.

Key Responsibilities

• Responsive Support: Answer inbound customer calls and emails promptly, delivering a high‑quality, courteous support experience that reflects brighthush’s brand values.
• Consultative Guidance: Conduct discovery conversations to understand each client’s unique program goals, constraints, and compliance requirements, then advise on best‑practice usage of the platform.
• Data Collection Configuration: Assist clients in setting up and optimizing data collection workflows to meet accreditation standards and regulatory guidelines.
• Issue Resolution: Apply structured problem‑solving methods to diagnose, troubleshoot, and resolve technical issues efficiently, documenting each step in our ticketing system.
• Platform Gap Identification: Proactively identify functional gaps or limitations, recommend practical workarounds, and communicate feedback to product teams for future enhancements.
• Escalation Management: When issues require deep system changes or exceed first‑line capabilities, create detailed escalation tickets and collaborate with engineering, product, and QA teams to drive resolution.
• Trend Analysis: Monitor support trends, flag recurring issues, and contribute to knowledge‑base articles that empower both customers and internal teams.
• Documentation: Maintain thorough, accurate records of all customer interactions, ensuring information is accessible for future reference and continuous improvement.
• Collaboration: Partner with sales, implementation, and product specialists to deliver seamless handoffs and a unified customer journey.
• Continuous Learning: Stay current on brighthush’s expanding product portfolio, industry regulations, and emerging best practices in healthcare education technology.

Essential Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Minimum of 2 + years of experience in a customer‑facing role, with at least 1 + year supporting web‑based software applications.
• Demonstrated commitment to delivering exceptional customer service and building lasting relationships.
• Outstanding verbal and written communication skills, with a strong emphasis on telephone etiquette.
• Exceptional attention to detail and the ability to stay organized in a fast‑moving environment.
• Advanced proficiency with the brighthush Office Suite (word processing, spreadsheets, presentations) to efficiently manage documentation and reporting.
• Experience in the medical education sector or related regulated industries is a plus.
• Familiarity with customer relationship management (CRM) platforms and ticketing systems (e.g., Zendesk, ServiceNow) is advantageous.

Preferred Skills & Competencies

• Analytical Mindset: Ability to dissect complex technical problems, identify root causes, and propose effective solutions.
• Empathy & Patience: Skilled at listening actively, understanding client frustrations, and responding with calm professionalism.
• Technical Curiosity: Eagerness to learn new software features, industry standards, and emerging technologies in healthcare education.
• Collaboration: Proven track record of working cross‑functionally with product, engineering, and sales teams.
• Time Management: Capacity to prioritize multiple tickets, meet SLA targets, and adapt to shifting priorities.
• Adaptability: Comfortable navigating a dynamic product environment where updates and new releases are frequent.

Compensation & Benefits

Base Salary Range: $46,844 – $66,990 annually (full‑time, annualized). Compensation is determined by experience, qualifications, and market factors. Most full‑time employees are eligible for a performance‑based incentive bonus or sales plan.

Comprehensive Benefits Package Includes

• Medical, dental, and vision insurance with multiple plan options.
• Company‑paid life insurance.
• 401(k) retirement plan with generous company match.
• Paid time off (PTO), holidays, and parental leave to support work‑life balance.
• Employee Assistance Program (EAP) for personal and professional support.
• Wellness initiatives such as brighthush mindfulness resources and mental‑health tools.
• Charitable matching program to amplify your philanthropic impact.

Career Growth & Development

At brighthush, your professional development is a priority. You will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of our platform.
• Continuous learning opportunities, including internal training, industry certifications, and webinars on healthcare education trends.
• Clear career pathways toward senior support roles, product specialist positions, or cross‑functional moves into implementation, training, or product management.
• Regular performance reviews with actionable feedback and personalized development plans.

Culture & Values – A Sense of Belonging at brighthush

Our values‑driven culture unites teams around a shared mission of innovation, collaboration, and relentless customer focus. We celebrate diverse perspectives and foster an inclusive environment where every voice is heard and every individual can thrive authentically. Highlights of our culture include:

• People‑First Mindset: We prioritize employee well‑being, mental health, and work‑life harmony.
• Innovation Engine: Teams are encouraged to experiment, share ideas, and drive continuous improvement.
• Community Impact: Through our solutions, we directly influence the quality of healthcare education and patient outcomes worldwide.
• Recognition & Celebration: Regular acknowledgment of achievements, milestones, and contributions across all levels.

How to Apply

If you are ready to join a forward‑thinking organization where your expertise will shape the future of healthcare education, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush today.

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Equal Opportunity Employer Statement

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to any protected characteristic.