Strategic HIV Customer Representative – Specialty Pharmacy & Virology Account Management at brighthush

Why Join brighthush?

At brighthush, we are on a mission to transform health outcomes for people living with HIV through innovative therapies, compassionate care, and strategic partnerships. As a global leader in the life‑science industry, brighthush combines cutting‑edge scientific research with a customer‑centric business model that empowers healthcare professionals (HCPs) and the patients they serve. Our culture celebrates diversity, encourages bold ideas, and rewards those who drive measurable impact. If you thrive in a fast‑paced, highly regulated environment and are passionate about making a difference in the fight against HIV, this is the place where your expertise will be valued and amplified.

Position Overview

The Strategic HIV Customer Representative is a pivotal member of brighthush’s Customer Team, responsible for delivering tailored, value‑based solutions to HCPs across the Washington, DC Metro area (the “DC Mirror” territory). This field‑based role blends consultative selling, scientific acumen, and strategic account planning to ensure that brighthush’s HIV portfolio is positioned as the preferred choice for clinicians, specialty pharmacies, and health systems.

Key Responsibilities

• Customer‑Centric Communication: Translate complex product data into clear, relevant messaging that resonates with each HCP’s unique practice needs and patient population.
• Strategic Account Management: Serve as the primary point of contact for selected accounts, conducting deep‑dive assessments of practice structure, payer dynamics (IDS, ADAP, DOC, VA, DOH), and key influencers to uncover business opportunities.
• Collaborative Planning: Partner with the broader Customer Team—including Clinical Liaisons, Managed Care Specialists, and Marketing—to co‑create customized account strategies that align with brighthush’s overall HIV business objectives.
• Resource Leveraging: Identify and deploy brighthush’s suite of educational, digital, and support resources to address specific customer challenges and improve patient outcomes.
• Market Intelligence & Trend Analysis: Monitor local and national HIV market trends, competitor activity, and emerging therapeutic developments; provide actionable insights to internal stakeholders.
• Technology Adoption: Embrace and champion new digital engagement tools (e‑learning platforms, virtual detailing, multi‑channel outreach) to enhance reach and efficiency.
• Compliance & Ethics: Conduct all activities in strict adherence to federal, state, and brighthush policies, maintaining the highest standards of integrity and transparency.
• Performance Measurement: Track sales metrics, pipeline health, and territory coverage; report results to leadership and adjust tactics as needed.
• Cross‑Functional Collaboration: Work closely with Virology Account Teams, Community Liaisons, and IDS executives to synchronize efforts across product lines and therapeutic areas.

HIV‑Specific Expertise Required

• Develop compelling value propositions that differentiate brighthush’s HIV portfolio from competitors, focusing on patient‑centric outcomes and evidence‑based support programs.
• Anticipate market shifts and proactively recommend strategic adjustments to maintain competitive advantage.
• Ask insightful, strategic questions to uncover HCPs’ unmet needs and translate those insights into tailored business plans.
• Navigate specialty pharmacy channels, understanding distribution challenges and leveraging opportunities to expand product access.
• Manage the full Virology product suite, prioritizing opportunities through rigorous segmentation, targeting, and business analysis.
• Collaborate with cross‑functional Virology stakeholders (Clinical Leaders, Territory Managers, Marketing) to develop long‑term, value‑based account plans.
• Engage difficult‑to‑reach customers in a “no‑sample” environment, building trust and demonstrating brighthush’s commitment to ethical, evidence‑driven care.
• Maintain a “business owner” mindset, adapting quickly to changing market conditions, product launches, and evolving customer needs.

Essential Qualifications

• Education & Experience: Bachelor’s degree with a minimum of 2 years of sales experience, or a high school diploma with at least 6 years of equivalent professional experience in sales, marketing, military, or a healthcare/scientific field (pharma, biotech, medical devices).
• Driver’s License: Valid driver’s license and willingness to travel up to 75% of the time within the DC Mirror territory and to national conferences.
• Regulatory Acumen: Demonstrated ability to operate within highly regulated environments, ensuring compliance with all applicable laws, policies, and industry standards.

Preferred Experience & Skills

• 2+ years of account management or sales experience with infectious disease customers, preferably with direct HIV product exposure or launch experience.
• Specialty sales background across multiple therapeutic areas, with a strong preference for experience in specialty pharmacy environments.
• Proven track record of developing and executing strategic engagement plans that meet or exceed customer expectations.
• Established relationships with key opinion leaders (KOLs) and influencers within the HIV community.
• Deep understanding of complex payer ecosystems, including the role of pharmacy benefit managers, Medicaid/Medicare, and government programs.
• Exceptional communication and presentation skills, capable of delivering scientific information to diverse audiences.
• High business acumen, analytical mindset, and the ability to synthesize data into actionable strategies.
• Self‑motivated, organized, and capable of thriving in a matrixed, collaborative environment.

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture while executing detailed tactical plans.
• Relationship Building: Proven skill in establishing trust with HCPs, pharmacy directors, and health system administrators.
• Adaptability: Comfortable navigating ambiguity and rapidly shifting market dynamics.
• Digital Fluency: Proficiency with CRM systems, virtual meeting platforms, and emerging digital engagement tools.
• Ethical Leadership: Commitment to upholding brighthush’s values of integrity, transparency, and patient‑first focus.

Career Growth & Development Opportunities

brighthush invests heavily in the professional growth of its team members. As a Strategic HIV Customer Representative, you will have access to:

• Comprehensive onboarding and continuous training programs covering virology science, compliance, and advanced sales techniques.
• Mentorship from senior virology leaders and cross‑functional experts.
• Opportunities to participate in national conferences, product launch teams, and advisory boards.
• Clear career pathways toward senior account management, territory leadership, or regional market management roles.
• Support for certifications such as Certified Medical Sales Professional (CMSP) or advanced therapeutic area credentials.

Work Environment & Culture at brighthush

Our teams operate in a hybrid model that blends field‑based engagement with remote collaboration. You will enjoy:

• A supportive, inclusive culture that celebrates diverse perspectives and encourages respectful debate.
• Flexible work arrangements that empower you to balance field travel with remote productivity.
• Recognition programs that celebrate both individual achievements and team successes.
• Access to brighthush’s employee resource groups (ERGs) focused on health equity, LGBTQ+ inclusion, and professional development.
• State‑of‑the‑art digital tools that streamline territory planning, reporting, and customer interaction.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $106,200 – $167,200 annually, commensurate with experience, education, and market factors.
• Performance Incentives: Annual bonus potential and long‑term incentive opportunities tied to individual and company performance.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription coverage for you and your family.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, holidays, sick days, and compassionate leave.
• Professional Development: Tuition reimbursement, certification support, and access to internal learning platforms.
• Employee Assistance: Confidential counseling, wellness programs, and resources for work‑life balance.
• Technology Stipend: Support for home office setup and mobile devices.

Commitment to Diversity, Equity & Inclusion

brighthush is an Equal Employment Opportunity employer. We celebrate the unique backgrounds, experiences, and perspectives each employee brings. Our recruitment process is designed to be accessible to all candidates, and accommodations are available upon request. We prohibit discrimination based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic.

How to Apply

If you are ready to leverage your expertise, drive meaningful health outcomes, and grow your career with a purpose‑driven organization, we invite you to submit your application today. Click the link below to begin the process:

Apply to this Opportunity at brighthush

Join Us in Making a Difference

At brighthush, every conversation you have with a healthcare professional can influence the lives of patients living with HIV. By combining scientific insight, strategic acumen, and a genuine commitment to better health outcomes, you will play a vital role in shaping the future of HIV care. We look forward to welcoming a passionate, results‑driven professional to our team.