Customer Success Coordinator – Remote (Central & Mountain Time Zones) – Early‑Career Data‑Driven Client Advocacy & Retention Specialist

About brighthush

brighthush is a market‑leading provider of cloud‑based software solutions that empower automotive dealerships and Original Equipment Manufacturers (OEMs) to run every facet of their business from acquisition to after‑sales service. Our SaaS platform integrates sales, financing, insurance, repair, and maintenance workflows into a single, intuitive experience that drives higher vehicle throughput, improves customer satisfaction, and boosts dealer profitability. As the automotive industry accelerates toward digital transformation, brighthush stands at the forefront, delivering innovative, data‑rich tools that turn complex operations into simple, profitable actions.

Why This Role Matters

Our customers’ success is the engine of brighthush’s growth. The Customer Success Coordinator (CSC) is a pivotal early‑career position that supports the post‑sale journey, ensuring that every dealer experiences seamless adoption, optimal utilization, and measurable business outcomes. While the role does not carry a permanent book of business, it provides flexible, high‑impact capacity across the Customer Success organization, filling critical gaps during leaves of absence, high‑volume administrative cycles, and targeted retention initiatives. This is an ideal launchpad for ambitious professionals who want to master the art of client advocacy, data‑driven insight generation, and cross‑functional collaboration.

Key Responsibilities

Data Curation & Hygiene

• Maintain pristine, up‑to‑date account records in brighthush tools such as Totango, Salesforce, and internal CS platforms.
• Capture and refresh customer attributes, contact information, sentiment indicators, and risk flags with meticulous attention to detail.
• Conduct regular audits to identify missing data, declining utilization trends, and emerging risk signals.

Reporting & Insight Generation

• Aggregate, analyze, and summarize health, adoption, and engagement metrics for each dealer.
• Produce clear, executive‑ready reports that surface trends, gaps, and opportunities for the Lead CSMs and regional leadership.
• Develop visual dashboards that translate raw data into actionable insights for both internal teams and external customers.

Account Planning & Executive Business Review (EBR) Support

• Assist in assembling data, usage insights, and narrative content for quarterly EBRs.
• Draft slide decks, talking points, and recommendation summaries that help senior leaders articulate value and next steps.
• Surface observations that inform strategic account plans and drive proactive retention actions.

Retention & Success Play Execution

• Support the execution of predefined Success Plays on priority accounts, tracking progress and outcomes.
• Coordinate follow‑up activities, internal updates, and documentation tied to retention plans and recovery discussions.
• Partner with Lead CSMs to ensure at‑risk customers receive timely, value‑focused interventions.

Flexible Team Support & Capacity Management

• Provide temporary coverage during leaves of absence, high‑volume periods, or targeted retention drives.
• Help regional teams maintain continuity and momentum when capacity gaps arise.
• Absorb coaching and mentorship from senior CSMs to build the skill set required for future book‑of‑business ownership.

Essential Qualifications

• Education: Bachelor’s degree (BA/BS) or equivalent professional experience.
• Experience: 1–2 years in a customer‑facing role such as support, training, sales, or account coordination; internship or campus leadership experience is a plus.
• Communication: Exceptional written and verbal skills, with the ability to craft concise, persuasive messages for both technical and executive audiences.
• Organizational Excellence: Proven ability to manage multiple priorities, meet tight deadlines, and maintain a high level of accuracy.
• Data Comfort: Strong aptitude for working with reports, dashboards, and large data sets; proficiency in Microsoft Excel and PowerPoint.
• CRM Familiarity: Experience with Salesforce, Totango, or similar customer success platforms is preferred.
• Mindset: High sense of urgency, curiosity, coachability, and a genuine desire to grow within the Customer Success discipline.

Preferred Qualifications & Nice‑to‑Have Skills

• Background in SaaS, automotive retail, CRM, call‑center operations, or business process implementation.
• Exposure to customer health scoring models, adoption reporting, or retention workflow design.
• Experience preparing executive‑level presentations, summary reports, or strategic briefing materials.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) and basic SQL querying.
• Demonstrated ability to translate complex technical concepts into clear business value propositions.

Core Skills & Competencies for Success

• Analytical Thinking: Ability to dissect data, identify patterns, and recommend actionable steps.
• Customer‑Centric Attitude: Passion for delivering value and ensuring customers achieve their business objectives.
• Collaboration: Comfortable partnering with Lead CSMs, Regional Managers, product specialists, and cross‑functional teams.
• Time Management: Skilled at prioritizing tasks, juggling competing demands, and staying organized under pressure.
• Professional Judgment: Discreet handling of sensitive customer information and sound decision‑making in ambiguous situations.

Career Growth & Learning Opportunities

brighthush invests heavily in the development of its people. As a Customer Success Coordinator, you will receive:

• Structured mentorship from senior CSMs and regional leaders.
• Access to a robust learning portal covering SaaS fundamentals, automotive industry trends, and advanced data analytics.
• Opportunities to transition into a full‑funnel Customer Success Manager role once you demonstrate mastery of the coordination function.
• Cross‑departmental projects that broaden exposure to product, sales, and implementation teams.
• Regular performance reviews that align personal goals with brighthush’s strategic objectives.

Work Environment & Culture at brighthush

We are a fully remote‑first organization that values flexibility, autonomy, and results. Our culture is built on three pillars:

• Inclusion & Diversity: We celebrate varied perspectives, encourage open dialogue, and create a safe space where every voice is heard.
• Innovation & Curiosity: Employees are empowered to experiment, ask “what if,” and contribute ideas that shape the future of automotive SaaS.
• Customer Obsession: Every decision is filtered through the lens of how it will improve the dealer experience and drive measurable outcomes.

Team members enjoy a collaborative virtual environment, regular virtual coffee chats, quarterly in‑person meet‑ups (when feasible), and a supportive leadership team that champions work‑life harmony.

Compensation, Perks & Benefits

• Base Salary: $60,000 – $65,000 USD, commensurate with experience and location.
• Performance Bonus: Eligibility for an annual incentive tied to individual and company performance.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company matching.
• Paid Time Off: Generous PTO policy to recharge and pursue personal interests.
• Professional Development: Tuition reimbursement, certification support, and access to industry conferences.
• Technology Stipend: Home office equipment allowance to ensure a productive remote workspace.
• Employee Assistance Programs: Resources for mental health, financial counseling, and work‑life balance.

Equal Opportunity & Inclusion Statement

brighthush is committed to fair and equitable compensation practices. We evaluate candidates without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, marital status, age, disability, veteran status, or any other protected characteristic. We welcome applicants who will enrich our diverse community and help us build a more inclusive future.

How to Apply

If you are ready to launch a rewarding career at the intersection of automotive technology and customer success, we invite you to submit your application today. Bring your curiosity, analytical mindset, and passion for helping dealers thrive—brighthush will provide the platform, mentorship, and growth path you need to succeed.