Customer Success Manager – Strategic Account Leadership & Clinical Integration Specialist for AI‑Powered Healthcare Solutions

About brighthush

At brighthush, we’re on a mission to democratize world‑class healthcare. Our AI‑driven platform reads a patient’s entire medical record in real time, surfacing diagnoses that might otherwise slip through the cracks. From chart review to population‑wide screening, we empower clinicians to identify patients who qualify for lifesaving treatments at the point of care. We partner with the nation’s leading health systems, driving the change the industry needs. If you thrive on mission‑oriented work, love building meaningful relationships, and want to be part of a nimble, high‑impact team, brighthush is the place for you.

Role Overview

As a Customer Success Manager at brighthush, you will own the entire customer journey—from technical integration and onboarding to renewal and expansion. You’ll be the trusted advisor for our clinical leaders, ensuring that every client realizes maximum value from our platform. Your success will be measured by the health of the account, the depth of relationships you build, and the growth you drive.

Key Responsibilities

• Full Lifecycle Ownership: Manage the end‑to‑end customer lifecycle, including technical integration, implementation, user training, renewal, and expansion.
• Retention & Renewal Strategy: Set clear retention goals and renewal milestones, collaborating with the brighthush team to achieve them.
• Relationship Building: Cultivate deep relationships with client leadership, positioning them as product champions who advocate for brighthush across their organization.
• Customer Advocacy: Gather, analyze, and act on user feedback to continuously improve the customer experience.
• Project Leadership: Lead cross‑functional project progress tracking, coordinating between internal development teams and client stakeholders to ensure timely delivery.
• Product Expertise: Maintain a comprehensive understanding of brighthush products and services, advising customers on best‑fit solutions.
• Process Optimization: Identify and implement process improvements that enhance all Customer Success initiatives.

Essential Qualifications

• 3+ years of professional experience in healthcare customer success.
• Recent experience (within the last 2 years) working with acute care settings.
• Hands‑on experience with inpatient Epic or Cerner EHR integrations in the past 2 years.
• Proven track record of leading meetings with healthcare client stakeholders and leadership at large, complex health systems.
• Strong proficiency in Excel, analytics, and modeling.
• Demonstrated ability to foster productive, long‑term business partnerships.
• Based in MT, CT, or ET time zones, within 50 miles of a major airport.
• Willingness to travel to client sites up to 30% of the time.

Preferred Qualifications

• Experience in clinical informatics.
• Comfortable debating ideas respectfully, taking pragmatic approaches, and driving results with a team.
• Passion for continuous learning and improvement.
• Experience working in a nimble, small team within a dynamic startup environment.
• Background in healthcare project management.
• Familiarity with AI tools and their application in clinical workflows.

Skills & Competencies

• Exceptional written and verbal communication.
• Strategic thinking with a data‑driven mindset.
• Strong stakeholder management and influence skills.
• Project management expertise, including agile methodologies.
• Technical aptitude for EHR systems and integration processes.
• Customer‑centric mindset with a passion for delivering world‑class experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you’ll:

• Progress to senior Customer Success roles or transition into Product Management, Sales Engineering, or Clinical Strategy.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, workshops, and training sessions to stay ahead of healthcare technology trends.
• Contribute to product roadmap discussions, ensuring customer insights shape future releases.

Work Environment & Culture

Our Manhattan office is a hub of collaboration, creativity, and community. We offer:

• Hybrid flexibility: work from home or the office up to 6 weeks per year.
• On‑site catered lunches, team socials, and monthly wellness budgets.
• Company‑sponsored retreats and social events.
• A sabbatical program for long‑term employees.
• A culture that values mutual respect, professionalism, and cooperation.

Compensation & Benefits

Competitive base salary ranging from $120,000 to $140,000, plus:

• Equity participation in brighthush.
• Annual performance bonus tied to ARR targets.
• 99% employer‑paid health benefits (Medical, Dental, Vision) + One Medical subscription.
• 18 paid time off days per year + 1 week holiday break.
• Monthly health & wellness budget.

Equal Opportunity Employer

brighthush is proud to be an equal‑opportunity employer. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or any other protected characteristic. All candidates must successfully complete a background check as part of the hiring process.

How to Apply

Ready to join a team that’s reshaping healthcare? Submit your application through our careers portal or click the link below to apply directly.

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Join brighthush – Where Innovation Meets Impact

We’re excited to meet passionate, driven professionals who want to make a tangible difference in patient care. If you’re eager to own the customer journey, collaborate across functions, and help our clients unlock the full potential of AI‑powered diagnostics, we want to hear from you. Apply today and help us bring world‑class healthcare to everyone.