Bilingual Customer Service Representative – Property & Casualty Agent – Remote – brighthush

About brighthush

At brighthush, we’re redefining the way people protect what matters most. As a leading provider in the financial services sector, we empower individuals and businesses to navigate risk with confidence, while turning their aspirations into reality. Our mission is simple: to deliver personalized, innovative insurance solutions that protect dreams and inspire growth. With a culture rooted in integrity, collaboration, and continuous learning, we invite you to join a team that values your voice, celebrates your successes, and supports your professional journey.

Why This Role Is a Game‑Changer

Imagine a career where your bilingual skills open doors to a diverse client base, your passion for service translates into real impact, and your growth is accelerated by structured training and mentorship. As a Bilingual Customer Service Representative – Property & Casualty Agent at brighthush, you’ll be the first point of contact for clients seeking guidance on insurance solutions. Your role will blend customer advocacy, policy knowledge, and proactive follow‑up to ensure every interaction leaves a lasting positive impression.

Key Responsibilities

• Client Engagement: Serve as the primary liaison for Spanish‑speaking and English‑speaking customers, addressing inquiries, resolving issues, and providing clear, empathetic communication.
• Policy Management: Accurately enter, update, and maintain client records in our CRM system, ensuring compliance with regulatory standards and internal quality controls.
• Follow‑Up & Retention: Conduct timely follow‑ups on pending requests, policy renewals, and service requests to enhance customer satisfaction and retention rates.
• Cross‑Functional Collaboration: Work closely with underwriting, claims, and sales teams to coordinate solutions, share insights, and streamline client journeys.
• Compliance & Licensing: Maintain a valid Property & Casualty (P&C) license and proactively obtain a Life & Health (L&H) license within six months of hire, ensuring you’re fully equipped to serve a broader client base.
• Continuous Improvement: Participate in ongoing training, share best practices, and contribute to process enhancements that elevate service quality.

Essential Qualifications

• Bilingual Proficiency: Native or near-native fluency in Spanish and English, with strong written and verbal communication skills in both languages.
• Property & Casualty License: Current, active P&C license in the state of employment.
• Life & Health License Goal: Commitment to obtain an L&H license within six months of starting the role.
• Customer Service Experience: Prior experience in a customer‑facing role, preferably in insurance, finance, or a related field.
• Remote Work Readiness: Reliable high‑speed internet connection, a dedicated workspace, and the ability to manage time effectively in a virtual environment.
• Tech Savvy: Comfortable using CRM platforms, Microsoft Office Suite, and collaboration tools such as Teams or Zoom.

Preferred Qualifications

• Experience with insurance policy administration or claims processing.
• Knowledge of state insurance regulations and compliance requirements.
• Previous remote work experience with proven self‑management and communication skills.
• Demonstrated ability to handle high‑volume inquiries while maintaining accuracy and professionalism.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping clients achieve peace of mind through tailored insurance solutions.
• Problem‑Solving: Analytical thinking to diagnose issues, propose solutions, and follow through to resolution.
• Attention to Detail: Precision in data entry, record‑keeping, and compliance documentation.
• Adaptability: Ability to thrive in a fast‑changing environment and embrace new technologies.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Prioritization of tasks to meet deadlines and service level agreements.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is a shared responsibility. As a part‑time team member, you’ll have access to:

• Structured Licensing Pathways: Guided support to obtain your L&H license, including study materials, exam prep courses, and mentorship from seasoned agents.
• On‑Demand Training Modules covering policy knowledge, compliance, and customer engagement best practices.
• Regular performance reviews and career coaching sessions to identify growth trajectories and potential full‑time opportunities.
• Access to a vibrant internal community of agents, underwriters, and support staff for knowledge exchange and networking.
• Opportunities to transition into higher‑level roles such as Senior Agent, Team Lead, or Product Specialist based on performance and interest.

Work Environment & Company Culture

While you’ll be working remotely, you’ll still feel the pulse of a collaborative, inclusive culture:

• Weekly virtual coffee chats to stay connected with peers and leadership.
• Monthly town‑hall meetings where you can hear updates, share ideas, and celebrate wins.
• Open‑door policy for feedback, ensuring your voice is heard and valued.
• Commitment to diversity, equity, and inclusion, reflected in our hiring practices and community outreach.
• Flexible scheduling that respects work‑life balance, especially important for part‑time roles.

Compensation & Benefits

We offer a competitive salary range of USD 35,360 – 39,520 per year for part‑time engagement, commensurate with experience and licensing milestones. In addition to base pay, you’ll enjoy:

• Performance‑based bonuses tied to customer satisfaction metrics and policy sales.
• Health, dental, and vision insurance options for full‑time employees and part‑time members who meet eligibility criteria.
• Paid time off and holiday schedule aligned with company policy.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with attractive incentives.
• Access to a digital wellness platform offering mindfulness, fitness, and mental health resources.

How to Apply

Ready to bring your bilingual expertise and customer‑service passion to a forward‑thinking team? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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Join brighthush – Where Your Voice Shapes the Future of Insurance

At brighthush, we’re more than a company; we’re a community of innovators, advocates, and dream‑chasers. If you’re driven by the desire to help people protect what matters most, thrive in a dynamic remote setting, and grow your career through continuous learning, we want to hear from you. Apply today and become part of a team that values your unique perspective, rewards your dedication, and empowers you to make a real difference.