Dynamic Customer Service Representative – Hospitality & Reservation Systems Specialist – Remote, Part‑Time, Calgary & Canada

About brighthush

brighthush is a forward‑thinking technology partner that empowers the hospitality and travel industries with cutting‑edge digital solutions. Our mission is to streamline workforce travel, crew accommodation, and property management through an intuitive, cloud‑based marketplace that connects hotels, airlines, and travel agencies worldwide. By marrying industry expertise with innovative software, we help our partners reduce operational costs, increase occupancy rates, and deliver exceptional guest experiences.

At brighthush, we believe that great customer service is the cornerstone of any successful business. Our team is built on collaboration, continuous learning, and a passion for solving real‑world problems. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that rewards curiosity, encourages growth, and celebrates diversity.

Why Join brighthush?

• Impactful Work: Your role will directly influence the satisfaction of thousands of travelers and hospitality partners across North America.
• Flexible Remote Environment: Work from the comfort of your home in Calgary or anywhere in Canada, with a schedule that fits your lifestyle.
• Career Growth: Opportunities to move into senior support roles, product management, or sales engineering as you gain experience.
• Learning & Development: Access to internal training modules, industry webinars, and mentorship programs.
• Competitive Compensation: Annual salary range of CAD 35,360 – 39,520, with performance bonuses and benefits.
• Inclusive Culture: A diverse, supportive workplace that values work‑life balance and employee well‑being.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline advocate for our clients and partners. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat during weekday evenings and weekend shifts (7 am–11 pm MT).
• Resolving issues related to reservations, property listings, billing, and platform navigation with a focus on speed and accuracy.
• Publishing and updating property listings on our digital marketplace, ensuring data integrity and compliance with brand standards.
• Collaborating with cross‑functional teams (Product, Sales, Operations) to relay customer feedback and suggest improvements.
• Maintaining detailed records of customer interactions in our CRM system and following up on open tickets.
• Participating in continuous improvement initiatives, such as process mapping and knowledge base updates.

Essential Qualifications

• Minimum of 1 year of experience in a hospitality or customer support role, preferably in a high‑volume environment.
• Proficiency with reservation systems (e.g., Sabre, Amadeus) and customer support platforms (e.g., Zendesk, Freshdesk).
• Intermediate skills in Microsoft Office, especially Excel (pivot tables, VLOOKUP, data filtering).
• Strong written and verbal communication skills in English, with the ability to explain technical concepts to non‑technical users.
• Excellent organizational abilities, including multitasking, prioritization, and attention to detail.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with hospitality property management systems (PMS) such as Opera or Cloudbeds.
• Knowledge of the Canadian travel and accommodation market.
• Basic understanding of data privacy regulations (GDPR, PIPEDA).
• Previous exposure to remote work tools (Slack, Teams, Asana).
• Multilingual abilities (French, Spanish, or other languages) are a plus.

Key Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Technical Aptitude: Quick learner of new software, comfortable troubleshooting.
• Problem‑Solving: Analytical thinking, root cause analysis, and creative solutions.
• Time Management: Ability to juggle multiple tickets while meeting SLAs.
• Collaboration: Team player who shares knowledge and supports peers.
• Adaptability: Thrives in a fast‑changing environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you demonstrate expertise and initiative, you’ll have the chance to:

• Advance to a Senior Customer Support Specialist or Team Lead role.
• Transition into Product Support, Quality Assurance, or Customer Success Management.
• Take on project‑based assignments that influence product roadmap decisions.
• Earn certifications in hospitality technology, data analytics, or project management.
• Attend industry conferences, webinars, and internal hackathons to broaden your skill set.

Work Environment & Culture

Our remote-first culture means you’ll enjoy:

• Flexible scheduling that respects your personal commitments.
• A collaborative virtual workspace with daily stand‑ups, weekly check‑ins, and open communication channels.
• Regular virtual coffee breaks and team‑building activities.
• A transparent performance review process that rewards results and growth.
• Access to a company‑wide knowledge base, internal wikis, and peer‑to‑peer learning sessions.

Compensation, Perks, and Benefits

While the base salary for this role ranges from CAD 35,360 to 39,520 per year, we also offer:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision coverage for full‑time employees (eligible after 90 days).
• Paid time off, including vacation, sick days, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with attractive rewards.
• Access to a wellness program, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to bring your hospitality expertise, tech savvy, and customer‑first attitude to a dynamic, growth‑oriented team, we’d love to hear from you. Click the link below to submit your application and join brighthush in redefining the future of workforce travel.

Apply to this role now

Final Thoughts

At brighthush, we’re more than a tech company – we’re a community of innovators dedicated to elevating the hospitality experience. Your role as a Customer Service Representative will be pivotal in ensuring our partners and travelers receive the highest level of support. If you thrive in a fast‑paced, remote environment and are passionate about making a tangible impact, we encourage you to apply today. Together, we’ll shape the next generation of workforce travel solutions.