Customer Support Advocate – Hybrid Wellness Platform – Remote, United States – High‑Impact Role at brighthush

About brighthush

brighthush is redefining the way fitness and wellness businesses operate in the digital age. Our mission is simple yet ambitious: make wellness more accessible by empowering studios, gyms, and wellness entrepreneurs to grow beyond the confines of in‑person classes. We provide a powerful, all‑in‑one platform that lets partners manage schedules, accept bookings and payments, build on‑demand video libraries, host retreats, and run marketing campaigns—all from a single, intuitive dashboard.

With a robust suite of tools that includes fully branded apps and websites, brighthush delivers a seamless, professional experience across every customer touchpoint. We’re not just a software company; we’re an operating system for modern wellness businesses, helping them scale online, in‑person, or hybrid with ease.

Having secured $15 million in Series A funding, we’re growing rapidly and poised to become the category‑defining platform in the wellness tech space. If you’re passionate about building relationships, solving real operational problems, and increasing access to wellness worldwide, you’ll thrive here.

Why Join brighthush?

• Impactful Work – Your day‑to‑day interactions will directly influence the success of studios and wellness providers across the globe.
• Fast‑Paced Growth – As a rapidly scaling company, you’ll have the chance to shape processes, influence product direction, and accelerate your career.
• Inclusive Culture – We celebrate diversity, encourage collaboration, and value every voice. Our remote, distributed team spans the United States, creating a flexible and supportive environment.
• Competitive Compensation & Benefits – From a solid hourly rate to stock options, unlimited PTO, and comprehensive health coverage, we reward your hard work and dedication.
• Learning & Development – Continuous learning is embedded in our culture. You’ll receive training on new features, AI‑assisted tools, and industry best practices.

Role Overview

As a Customer Support Advocate at brighthush, you will be the first line of support for our partners—gyms, studios, and wellness providers who rely on our platform to run their businesses. You’ll handle inbound inquiries across chat, email, and Zoom, guiding partners through our features, creatively solving problems, and advocating for their needs within the organization.

This role demands a blend of empathy, technical acumen, and strategic thinking. You’ll own each interaction from the first message to resolution, ensuring partners feel heard, supported, and empowered to use brighthush to its fullest potential.

Key Responsibilities

• Own the End‑to‑End Partner Experience – Manage every support channel (chat, email, scheduled Zoom calls) with professionalism and warmth.
• Resolve Issues Quickly and Effectively – Identify root causes, implement fixes, and confirm resolution to prevent repeat contacts.
• Collaborate Across Teams – Work closely with Product, Engineering, Onboarding, and Migrations to unblock partners and improve the platform.
• Advocate for Partners Internally – Share insights, pain points, and feature requests with leadership to shape future releases.
• Maintain Product Expertise – Continuously learn new features, updates, and industry trends to provide accurate, up‑to‑date support.
• Process Improvement – Identify opportunities to streamline workflows, enhance documentation, and elevate the overall partner experience.
• Adhere to SLAs & CSAT Targets – Meet or exceed published service level agreements and customer satisfaction metrics.

Essential Qualifications

• 1–2 years of experience in a high‑volume customer support or contact‑center role, preferably with published SLA and CSAT targets.
• Exceptional written communication skills—able to explain complex concepts clearly, warmly, and concisely in chat and email.
• Proven ability to juggle multiple high‑priority conversations across chat, email, and scheduled calls.
• Strong judgment and problem‑solving skills, with a partner‑centric mindset.
• Experience identifying and implementing process improvements that enhance the customer experience.
• Team player who thrives in a collaborative, fast‑moving environment.
• Organized, self‑sufficient, and proactive—always ready to go above and beyond.

Preferred Qualifications

• Background in a wellness business (yoga, pilates, bootcamp, etc.) and familiarity with industry software such as MBO, Arketa, or similar platforms.
• Experience with Intercom, Slack, Notion, and Google Suite—or a demonstrated ability to learn new tools quickly.
• Comfort using AI‑assisted tools to accelerate research and drafting.
• Bachelor’s degree or equivalent post‑secondary education.

Skills & Competencies

• Customer‑centric mindset with a passion for building relationships.
• Strong analytical and troubleshooting abilities.
• Excellent time‑management and prioritization skills.
• Adaptability to ambiguity and fast‑changing priorities.
• Effective cross‑functional communication.
• Proficiency in using help‑desk software and collaboration tools.

Work Environment & Culture

brighthush is a fully remote, distributed team that values flexibility, autonomy, and collaboration. We operate on a results‑oriented model, trusting you to manage your schedule while staying available during your assigned shift. Our culture is built on transparency, continuous learning, and a shared commitment to improving the wellness industry.

Compensation & Benefits

• Hourly Rate – $23.00–$27.00 USD per hour, based on a 40‑hour work week. Overtime (beyond 40 hours) is paid at 1.5× the standard rate.
• Stock Options – Opportunity to own a piece of brighthush’s future growth.
• Health Coverage – Comprehensive medical, vision, and dental insurance for U.S. employees.
• Unlimited PTO – Take the time you need to recharge.
• Wellness Reimbursement – Support for your personal wellness journey.
• Professional Development – Access to courses, conferences, and internal training.
• Community & Recognition – Regular virtual team events, peer recognition programs, and a culture of appreciation.

Schedule & Availability

This role requires weekend and/or overnight availability. Shift details will be discussed during the interview process, ensuring a fair and transparent schedule that aligns with your needs.

Career Growth Opportunities

At brighthush, your career path is as dynamic as our product. Starting as a Customer Support Advocate, you can progress to:

• Senior Support Specialist – leading complex cases and mentoring new hires.
• Support Team Lead – managing a small team and shaping support strategy.
• Product Advocate – translating partner feedback into product roadmap priorities.
• Customer Success Manager – overseeing partner relationships and ensuring long‑term success.

We also encourage cross‑functional movement, so you can explore roles in Product, Engineering, Marketing, or Operations.

How to Apply

If you’re excited to help shape the future of wellness, build lasting relationships, and deliver exceptional support, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

We look forward to welcoming you to brighthush, where your expertise will help partners thrive and the wellness industry evolve.