Remote Customer Service Specialist – Healthcare Patient Support & Scheduling – Full‑Time, 40 Hours, 1‑Hour Commute to St. Louis, Missouri – Join brighthush

About brighthush

brighthush is a leading, multi‑specialty, physician‑led organization that delivers world‑class healthcare across the Midwest. With a network of more than 600 doctors and advanced practice providers, we partner with top‑ranked hospitals to bring patients the highest quality care in over 145 locations. Our commitment to patient satisfaction, clinical excellence, and community well‑being has earned us national recognition and a reputation for transforming lives.

In an era where technology and empathy intersect, brighthush is redefining how patients connect with their care teams. We empower our staff with cutting‑edge tools, continuous learning, and a culture that values collaboration, integrity, and innovation. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions matter.

Position Overview

We are seeking a Remote Customer Service Specialist to serve as the first point of contact for patients, providers, and healthcare facilities. This role is essential to ensuring seamless patient experiences, accurate data capture, and efficient coordination of care. The specialist will manage high‑volume inbound calls, schedule appointments, validate insurance, and maintain meticulous records in our electronic health record (EHR) system.

Key attributes for success include strong communication skills, critical thinking, and a passion for helping people. If you thrive in a fast‑paced environment, enjoy problem‑solving, and are committed to delivering exceptional service, we want to hear from you.

Key Responsibilities

• Answer a high volume of inbound calls from patients, providers, and facilities, addressing inquiries ranging from scheduling to insurance and billing.
• Navigate the EHR to retrieve, validate, and document patient demographics, clinical history, and financial information while ensuring HIPAA compliance.
• Schedule patient visits in accordance with provider preferences, verify insurance eligibility, and coordinate pre‑authorization for tests and procedures.
• Utilize MyChart and other patient portals to guide patients through appointment instructions, medication refills, and symptom‑based care pathways.
• Escalate complex issues to clinical staff, ensuring timely resolution and maintaining high customer satisfaction scores.
• Maintain performance metrics such as average speed of answer, abandoned call rate, and average transaction time, consistently meeting or exceeding targets.
• Act as a liaison between patients and the clinical team, relaying pertinent information and ensuring a smooth handoff during after‑hours periods.
• Adhere to safety‑sensitive protocols, remaining alert and focused in a high‑pressure environment.

Essential Qualifications

• High school diploma or GED.
• Minimum of 2–5 years of customer service experience, preferably in a healthcare setting.
• Typing speed of at least 35 words per minute with 90% accuracy (typing test required).
• Must reside within one hour of St. Louis, Missouri.
• Availability for full‑time training: 4 weeks, Monday–Friday, 8:00 a.m.–4:30 p.m., starting 11/30/26.
• No weekend or holiday work required.
• Strong verbal and written communication skills in English.

Preferred Qualifications

• Experience with electronic health record systems (e.g., Epic, Cerner).
• Knowledge of insurance verification processes and pre‑authorization workflows.
• Familiarity with patient portal platforms such as MyChart.
• Prior exposure to a safety‑sensitive role or environment.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining accuracy.

Skills & Competencies

• Customer‑centric mindset with a genuine desire to help patients.
• Critical thinking and problem‑solving under pressure.
• Attention to detail and commitment to data integrity.
• Adaptability to evolving processes and technology.
• Team collaboration and effective communication with clinical staff.
• Time‑management skills to meet performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist, you will:

• Gain exposure to a wide range of clinical specialties and healthcare operations.
• Participate in the brighthush Institute for Learning and Development, offering courses in healthcare administration, patient engagement, and leadership.
• Access tuition assistance for accredited programs that align with your career goals.
• Progress into roles such as Patient Experience Manager, Clinical Coordinator, or Healthcare Operations Analyst.
• Benefit from mentorship programs that pair you with experienced leaders across the organization.

Work Environment & Culture

brighthush fosters a culture of respect, innovation, and continuous improvement. Even though this role is remote, you will be an integral part of a collaborative team that values:

• Open communication and transparency.
• Work‑life balance, supported by flexible scheduling and generous paid time off.
• Recognition of achievements through performance bonuses and employee awards.
• Community engagement initiatives, such as volunteer days and health fairs.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

Competitive salary range: $36,400 – $49,670 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Health, dental, vision, and life insurance starting the first day of the month after hire.
• Disability insurance covered by brighthush.
• 401(k) plan with company match and an automatic 4% retirement contribution.
• Comprehensive paid time off that combines vacation, sick days, holidays, and personal time.
• Flexible spending accounts for health and dependent care.
• Adoption assistance and other family‑friendly benefits.
• Tuition assistance available from day one.
• Access to the brighthush Institute for Learning and Development.

All benefits are designed to support your physical, emotional, social, and financial well‑being.

How to Apply

Ready to make a difference in patient care while enjoying the flexibility of remote work? Submit your application through our careers portal. Please include a resume, a brief cover letter highlighting your customer service experience, and a link to your typing test results.

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven organization that values innovation, compassion, and excellence. As a Remote Customer Service Specialist, you’ll play a pivotal role in connecting patients with the care they need, ensuring every interaction is efficient, accurate, and empathetic. If you’re passionate about healthcare, thrive in a fast‑paced environment, and want to grow your career with a supportive team, we encourage you to apply now.

We look forward to welcoming you to the brighthush family and working together to transform patient experiences across the Midwest.