Customer Accounting Specialist – Implementation & Collections – Mid-Level Finance Professional – Remote Opportunity at brighthush

About brighthush

brighthush is a trailblazing fintech firm that redefines how businesses manage payments, tolling, and financial operations across the globe. With a mission to empower organizations through innovative technology and unparalleled customer service, brighthush has grown from a niche startup to a leading provider of payment solutions for the transportation, logistics, and mobility sectors. Our culture is built on transparency, collaboration, and a relentless pursuit of excellence. As a remote-first company, we bring together top talent from across the United States, fostering a flexible work environment that values work‑life balance while delivering high-impact results.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that is shaping the future of financial technology. We offer:

• Competitive Compensation: A comprehensive salary package that reflects your experience and expertise.
• Health & Wellness Benefits: Medical, dental, vision, and mental health coverage, along with a generous paid time off policy.
• Professional Growth: Access to continuous learning resources, mentorship programs, and clear career progression pathways.
• Innovative Projects: Work on cutting‑edge payment platforms that serve millions of customers worldwide.
• Inclusive Culture: A diverse, inclusive, and collaborative environment where every voice is heard.

Key Responsibilities

As a Customer Accounting Specialist at brighthush, you will play a pivotal role in ensuring seamless financial operations for our clients. Your day‑to‑day tasks will include:

• Implementation Support: Participate in the end‑to‑end implementation lifecycle, from kickoff meetings to go‑live, coordinating with cross‑functional teams and external vendors.
• Issue Resolution: Quickly identify, troubleshoot, and resolve any operational or technical issues that arise during implementation or ongoing service delivery.
• Maintain strong vendor relationships by delivering exceptional customer service and ensuring timely communication.
• Oversee quality assurance for team tasks, including chargeback and return check processes, ensuring accuracy and compliance.
• Coordinate with collection partners to address errors, reconcile discrepancies, and implement corrective actions.
• Collaborate with internal departments—Finance, Operations, Legal, and Customer Success—to identify and resolve operational challenges that impact customers.
• Reconcile vendor accounts and statements, ensuring accurate billing and timely payments.
• Conduct daily and monthly reconciliations of collection programs nationwide, ensuring data integrity and compliance with SOX controls.
• Manage daily escalations from collection partners, providing timely resolution and clear communication to stakeholders.
• Match reports and resolve discrepancies related to collections and chargebacks on a daily basis.
• Serve as a Subject Matter Expert (SME) for the Client Banking Manager, providing insights and recommendations to improve processes.
• Adhere to SOX controls, company policies, and procedures, maintaining the highest standards of compliance and data security.
• Perform additional duties as required, demonstrating flexibility and a willingness to take on new challenges.

Essential Qualifications

• Minimum of 3 years of experience in accounting or accounts payable.
• At least 3 years of experience in implementation and collections within a financial services environment.
• Bachelor’s degree in Accounting, Finance, or a related field (preferred but not mandatory).
• Proficiency in Microsoft Word and Excel, with advanced Excel skills (pivot tables, VLOOKUP, macros) being a plus.
• Strong sense of urgency, personal initiative, and a customer‑centric mindset.
• Exceptional attention to detail in documentation, typing, and proofreading, with the ability to prioritize tasks and meet deadlines.
• Professionalism, integrity, and a commitment to ethical conduct in all interactions.
• Strict confidentiality regarding company, employee, and customer information.
• Effective teamwork skills, collaborating across business units and geographies.
• Excellent time‑management and organizational skills.
• Knowledge of money movement domains—ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle—and the ability to provide clients with relevant information and data.
• Calm demeanor in challenging situations and the ability to appropriately escalated issues to management.

Preferred Qualifications

• Experience with SOX compliance and internal controls.
• Background in payment processing or tolling solutions.
• Familiarity with enterprise resource planning (ERP) systems such as SAP or Oracle.
• Experience working in a remote, distributed team environment.
• Strong analytical and problem‑solving skills, with a data‑driven approach to decision making.

Skills & Competencies

• Financial Acumen – deep understanding of accounting principles, reconciliation, and financial reporting.
• Technical Proficiency – advanced Excel, data analysis tools, and familiarity with payment processing platforms.
• Communication – clear, concise written and verbal communication with internal and external stakeholders.
• Collaboration – ability to work effectively in cross‑functional teams and build strong vendor relationships.
• Adaptability – thrive in a fast‑paced, evolving environment and manage multiple priorities simultaneously.
• Customer Focus – proactive in identifying customer pain points and delivering timely solutions.
• Compliance & Ethics – uphold SOX controls, data privacy, and ethical standards in all activities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Accounting Specialist, you will have the opportunity to:

• Progress to senior accounting roles, such as Senior Accountant or Finance Manager.
• Transition into product or project management, leveraging your deep understanding of payment processes.
• Lead cross‑functional initiatives, driving process improvements and technology adoption.
• Participate in leadership development programs and mentorship opportunities.
• Attend industry conferences, webinars, and training sessions to stay ahead of emerging trends in fintech and payment solutions.

Work Environment & Culture at brighthush

Our culture is defined by four core values that guide every decision and interaction:

• Own It: We take full ownership of our work, driving high performance and breakthrough outcomes. Accountability, customer focus, and innovation are at the heart of everything we do.
• Do What’s Right: Integrity and ethical behavior guide our actions. We champion good judgment, transparency, and courage in all situations.
• Choose Courage Over Comfort: We embrace challenging conversations and decisions that propel the business forward. We prioritize progress over ease and continuously seek improvement.
• Win Together: Collaboration, diversity, and mutual growth are essential. We foster an engaging environment where every team member can thrive and help others succeed.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards.
• Performance‑based bonuses.
• Health, dental, vision, and mental health coverage.
• 401(k) with company match.
• Generous paid time off and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and team‑building events.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal and join a team that is redefining the future of financial technology. We look forward to exploring how your expertise can contribute to the success of brighthush and our valued clients.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.