Dedicated Customer Service Representative – Expert Scheduling & Patient Coordination for Respiratory Therapy Services at brighthush

Introduction

At brighthush, we are pioneers in delivering compassionate, high‑quality respiratory care to patients across the region. Our mission is to empower individuals with breathing disorders to regain their independence and improve their quality of life. To achieve this, we rely on a dedicated team of professionals who ensure that every patient receives timely, personalized support. If you thrive in a fast‑paced environment, love connecting with people, and are passionate about making a tangible difference in patients’ lives, we invite you to join our team as a Customer Service Representative – Scheduling.

About the Role

As a Scheduling Specialist at brighthush, you will serve as the vital link between our Respiratory Therapists and the patients they serve. Your primary responsibility will be to coordinate appointments, manage cancellations, and resolve scheduling conflicts with precision and empathy. You will work closely with therapists, patients, and internal stakeholders to ensure seamless care delivery and optimal utilization of our resources.

Key Responsibilities

• Patient Appointment Coordination: Make outbound calls and send email reminders to schedule, confirm, and reschedule patient appointments. Ensure all appointments are accurately recorded in our customer relationship management (CRM) system.
• Conflict Resolution: Identify and resolve scheduling conflicts promptly, proposing alternative dates or times that accommodate both patient needs and therapist availability.
• Communication Hub: Serve as the primary point of contact for patients and internal staff, handling inbound and outbound calls with professionalism and a positive tone.
• Data Management: Enter, update, and verify patient and medical information in our proprietary software, maintaining data integrity and confidentiality.
• Team Collaboration: Work independently and as part of a cross‑functional team, collaborating with Respiratory Therapists, billing, and administrative staff to streamline processes.
• Training & Mentorship: Participate in onboarding and ongoing training for new Customer Service hires, sharing best practices and ensuring consistent service quality.
• Process Improvement: Identify opportunities to enhance scheduling workflows, reduce wait times, and improve patient satisfaction, and present actionable recommendations to leadership.
• Compliance & Documentation: Adhere to all regulatory requirements and company policies related to patient privacy, data security, and quality assurance.

Essential Qualifications

• High school diploma or General Education Development (GED) certificate.
• Minimum of 1–2 years of clerical or administrative experience, preferably in a healthcare setting.
• Strong verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Proficiency in basic computer applications (Microsoft Office Suite, email, and web-based scheduling tools).
• Excellent time‑management and organizational skills, capable of juggling multiple priorities in a fast‑paced environment.
• Local residency in Clearwater, FL, or the surrounding area to support flexible scheduling and on‑site collaboration.
• Demonstrated ability to work both independently and collaboratively within a team.

Preferred Qualifications

• Experience working with respiratory therapy or home health care services.
• Knowledge of healthcare terminology and patient care workflows.
• Familiarity with CRM systems and electronic health record (EHR) platforms.
• Prior experience in a call center or customer service role, handling high call volumes.
• Strong problem‑solving skills and a proactive approach to identifying and resolving issues.
• Experience in training or mentoring new hires.

Key Skills & Competencies

• Active Listening: Ability to understand patient concerns and respond appropriately.
• Empathy & Compassion: Demonstrate genuine care for patients’ well‑being.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Attention to Detail: Ensure accuracy in data entry and scheduling.
• Conflict Management: Resolve scheduling disputes with diplomacy and efficiency.
• Team Player: Collaborate effectively with therapists, billing, and support staff.
• Technology Savvy: Comfortable learning new software and tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Scheduling Specialist, you will have the opportunity to:

• Progress into a Senior Scheduling Coordinator role, overseeing larger caseloads and complex scheduling scenarios.
• Transition into a Clinical Support Specialist position, working more closely with therapists and patient care teams.
• Participate in leadership development programs designed to build managerial and strategic skills.
• Attend industry conferences, webinars, and workshops to stay current on best practices in respiratory care and patient engagement.
• Receive ongoing training in new technologies, compliance regulations, and customer service excellence.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, respect, and continuous improvement. Our team members enjoy:

• A supportive, inclusive workplace where every voice is valued.
• Flexible scheduling options to promote work‑life balance.
• Regular team‑building events, both virtual and in‑person.
• A commitment to professional development through mentorship and learning resources.
• Recognition programs that celebrate outstanding performance and dedication.

Compensation & Benefits

While specific salary ranges may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your qualifications.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Employee wellness initiatives, including mental health support and fitness stipends.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

When you become part of brighthush, you join a mission‑driven organization that places patient care at the heart of everything we do. You will:

• Make a direct impact on patients’ health outcomes by ensuring they receive timely, coordinated care.
• Work alongside passionate Respiratory Therapists and support staff who are dedicated to excellence.
• Benefit from a culture that values innovation, teamwork, and personal growth.
• Enjoy a supportive work environment that balances professional challenges with personal well‑being.

Ready to Make a Difference?

If you are a motivated, patient‑focused individual with strong organizational skills and a desire to contribute to a meaningful cause, we encourage you to apply today. Join brighthush and help us transform the lives of patients who rely on our expertise and compassion.

To submit your application, please click the link below or visit our careers page. We look forward to learning how your unique talents can help us continue to deliver exceptional respiratory care.