Dedicated Customer Support Specialist – Remote, Montana Residents Only – Empowering Global Event Solutions

About brighthush

brighthush is a leading global software provider that transforms the way people create, manage, and fundraise for events. From intimate community gatherings to large-scale charity galas, our all‑in‑one platform empowers organizers to design stunning events, run engaging raffles, and drive impactful fundraising campaigns—all while delivering a seamless experience to participants and donors alike. With a presence in over 50 countries and a customer base that spans nonprofits, schools, corporations, and individual hosts, brighthush is at the forefront of event technology innovation.

Our mission is simple: to make every event unforgettable by putting the power of technology and community into the hands of our users. We do this by combining cutting‑edge software with a customer‑first culture that values empathy, creativity, and continuous improvement. As a remote‑first company, we celebrate diversity, encourage flexible work arrangements, and invest heavily in the professional growth of our team members.

Why Join brighthush as a Customer Support Specialist?

If you thrive on solving problems, enjoy building lasting relationships with customers, and want to be part of a company that is changing the event landscape, this role is for you. As a Customer Support Specialist, you will be the friendly face and knowledgeable expert that our clients rely on to navigate our platform, troubleshoot issues, and achieve their event goals. Your work will directly impact the success of fundraisers, raffles, and events worldwide, and you will play a pivotal role in ensuring our customers feel supported, heard, and valued.

Key Responsibilities

• Customer Interaction: Respond to inquiries via email, chat, and phone with a professional, warm tone, ensuring each customer feels understood and supported.
• Issue Resolution: Diagnose and resolve technical and functional issues related to event creation, ticketing, payment processing, and fundraising tools.
• Product Guidance: Provide step‑by‑step assistance and best‑practice recommendations to help customers maximize the value of brighthush’s platform.
• Documentation: Create and maintain clear, concise knowledge‑base articles, FAQs, and troubleshooting guides to empower customers and reduce repeat inquiries.
• Collaboration: Work closely with Product, Engineering, and Sales teams to relay customer feedback, suggest feature improvements, and participate in beta testing.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution time, customer satisfaction scores, and ticket volume targets.
• Continuous Learning: Stay current with platform updates, industry trends, and emerging event‑management best practices to provide accurate and up‑to‑date support.

Essential Qualifications

• Minimum of 1 year of proven experience in customer support, client service, or a related field.
• Strong time‑management skills with the ability to multitask, prioritize, and meet deadlines in a fast‑paced environment.
• Excellent written and verbal communication skills, with a knack for explaining complex concepts in simple terms.
• Solid computer literacy and proficiency with web‑based tools, CRM systems, and ticketing platforms.
• Patience, empathy, and a genuine commitment to delivering outstanding customer service.
• Positive, team‑first attitude and a willingness to collaborate across departments.
• Montana residency is required for this position.

Preferred Qualifications

• Experience supporting SaaS or event‑management software.
• Familiarity with fundraising workflows, payment gateways, and compliance regulations.
• Knowledge of data privacy standards such as GDPR or CCPA.
• Previous experience working in a remote or distributed team environment.
• Multilingual abilities, especially in Spanish or French, are a plus.

Skills & Competencies for Success

• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions quickly.
• Customer‑Centric Mindset: Passion for understanding customer needs and delivering personalized support.
• Adaptability: Comfortable navigating changing priorities and learning new tools on the fly.
• Attention to Detail: Meticulous in documenting tickets, updating knowledge bases, and following up with customers.
• Collaboration: Strong interpersonal skills to work seamlessly with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Support Engineer or Team Lead role, overseeing a group of specialists and shaping support strategy.
• Transition into Product Management or User Experience, leveraging your deep customer insights to influence product roadmaps.
• Participate in specialized training programs, certifications, and industry conferences to broaden your skill set.
• Take advantage of our internal mentorship program, pairing you with experienced leaders across the organization.

Work Environment & Company Culture

brighthush is proud of its inclusive, collaborative culture that thrives on innovation and transparency. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in Montana with a reliable internet connection and a supportive virtual community.
• Inclusive Community: Celebrate diversity through employee resource groups, cultural events, and open forums.
• Continuous Feedback: Regular one‑on‑ones, performance reviews, and pulse surveys ensure your voice is heard.
• Well‑Being Focus: Access to mental health resources, wellness stipends, and virtual fitness classes.
• Social Impact: Participate in volunteer days, fundraising drives, and partnerships with local nonprofits.

Compensation & Benefits

Base Pay: $25 per hour, commensurate with experience (DOE). Bonus: $2,000 after 12 months of continuous, good‑standing employment. Benefits: Comprehensive health, dental, and vision plans; 401(k) with company match; paid time off; flexible work hours; and a generous remote‑work stipend. Perks: Unlimited learning budget, tech allowance, and access to exclusive industry events.

How to Apply

Ready to make a difference and help thousands of event organizers succeed? Click the Apply Now button below or send your resume and cover letter to [email protected]. We are accepting applications exclusively from Montana residents.

Apply to This Job

Closing Statement

At brighthush, every interaction matters. As a Customer Support Specialist, you will be the bridge between our innovative technology and the people who use it to create memorable experiences and drive meaningful change. If you are passionate about customer service, eager to grow professionally, and committed to making a real impact, we want to hear from you. Join us and help shape the future of event management—one support ticket at a time.