Experienced Customer Service Representative II – Phone Support Specialist with Remote Work Opportunities at brighthush

About brighthush and the Opportunity

Welcome to brighthush, a forward‑thinking organization that thrives on delivering exceptional customer experiences in a fast‑evolving, technology‑driven landscape. We are committed to upholding the highest standards of privacy, confidentiality, and precision while supporting our clients with advanced solutions and unparalleled service. As part of our growing remote workforce, we are looking for a dedicated Customer Service Representative II – Phone Support Specialist to join our Operations team and help us continue to exceed the expectations of our valued partners.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your own home while enjoying a structured schedule that supports work‑life balance.
• Competitive Compensation: Earn a base rate of $18.50 per hour, with the opportunity to boost your earnings by $1 per task for outstanding performance.
• Growth & Development: Access comprehensive training programs, mentorship, and clear career pathways to advance within brighthush.
• Inclusive Culture: Experience a workplace that values diversity, equity, and inclusion, and where every voice is heard.
• Impactful Work: Play a pivotal role in ensuring our clients receive the highest level of service, safeguarding sensitive information, and driving continuous improvement.

Key Responsibilities

As a Customer Service Representative II – Phone Support Specialist, you will be the frontline champion for our clients, ensuring every interaction is handled with professionalism and care. Your day‑to‑day tasks will include:

• Managing inbound and outbound calls, emails, and chat inquiries across all lines of business.
• Coordinating claims electronically and via telephone, ensuring accuracy and compliance with client protocols.
• Resolving eligibility inquiries and providing detailed, precise information to customers.
• Meeting and exceeding Service Level Agreement (SLA) metrics for call volume, response time, and quality.
• Documenting all customer interactions in the Customer Relationship Management (CRM) system with meticulous attention to detail.
• Utilizing the Knowledge Base to stay current on client requirements and industry best practices.
• Providing mentorship, training, and support to junior CSRs as needed, fostering a collaborative team environment.
• Adhering to brighthush Guiding Principles: “Make every interaction Count,” “Act with Respect and Integrity,” “Demonstrate Passion for Continuous Improvement,” and “Be Worth of Trust from all Stakeholders.”

Essential Qualifications

We are looking for candidates who bring both experience and a passion for customer service excellence:

• Education: Minimum of a high school diploma or equivalent; a college degree is preferred.
• Experience: At least 2 years of contact center experience, with a proven track record of meeting or exceeding performance metrics.
• Age Requirement: 18 years or older.
• Technical Proficiency: Comfortable navigating multiple computer screens and applications simultaneously while engaging with customers.
• Communication Skills: Excellent written and verbal communication, with the ability to convey complex information clearly and empathetically.
• Organizational Ability: Strong time‑management skills and the capacity to work independently in a remote setting.
• Customer‑Centric Mindset: Demonstrated empathy, patience, and responsiveness in all customer interactions.
• Data Handling: Experience moving electronic data between various environments while maintaining accuracy and confidentiality.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with advanced CRM platforms and knowledge‑base systems.
• Background in privacy‑focused industries such as healthcare, finance, or legal services.
• Fluency in additional languages to support a diverse client base.
• Prior exposure to performance‑based incentive programs.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and analytical skills:

• Problem‑Solving: Ability to diagnose issues quickly and implement effective solutions.
• Attention to detail and commitment to data integrity.
• Adaptability to evolving processes and technologies.
• Strong teamwork orientation, even when working remotely.
• Resilience under pressure, maintaining composure during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative II, you will:

• Participate in ongoing training modules covering product knowledge, compliance, and soft skills.
• Earn certifications that enhance your expertise and marketability.
• Progress to senior CSR roles, team lead positions, or specialized technical support tracks.
• Benefit from mentorship programs that pair you with experienced leaders.
• Access cross‑functional projects that broaden your skill set and visibility within the organization.

Work Environment & Culture

Our remote work model is designed to empower you while fostering connection:

• Flexible scheduling that accommodates personal commitments.
• Regular virtual team meetings, town halls, and social events to build camaraderie.
• A culture of transparency, where feedback is encouraged and valued.
• Commitment to mental health and well‑being, with resources such as counseling services and wellness programs.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

While the base hourly rate is $18.50, we offer a comprehensive benefits package to support your overall well‑being:

• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options (for eligible employees).
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program for personal and financial guidance.
• Access to a digital wellness platform with fitness, mindfulness, and nutrition resources.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Ready to Join brighthush?

If you are a motivated, customer‑focused professional who thrives in a dynamic, remote setting, we invite you to apply for the Customer Service Representative II – Phone Support Specialist role. Bring your expertise, your passion for continuous improvement, and your commitment to excellence, and help us elevate the experience of our clients while advancing your own career.

Click the link below to submit your application and take the first step toward a rewarding career at brighthush.