Dedicated Remote Customer Champion – Global Client Support, Scheduling & Communication Specialist at brighthush
About brighthush
brighthush is a rapidly expanding, service‑centric organization that thrives on delivering a seamless, high‑touch experience to every client it serves. With a culture rooted in strong customer relationships, clear and proactive communication, and meticulous operational excellence, brighthush has become a trusted partner for businesses looking to elevate their customer service standards. As we continue to scale, we are on the lookout for passionate, proactive individuals who can help us maintain the gold‑standard experience our clients expect.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, remote‑first team that values innovation, collaboration, and personal growth. We believe in empowering our employees with the tools, resources, and autonomy they need to succeed. Whether you’re a seasoned customer support professional or a recent graduate eager to learn, brighthush offers a platform where your contributions directly impact our clients’ satisfaction and our company’s growth trajectory.
Role Overview
We are seeking a dedicated, enthusiastic, and highly organized Customer Champion to serve as the primary point of contact for our global clientele. In this fully remote role, you will handle inbound calls, manage email correspondence, resolve client inquiries, and coordinate daily scheduling to keep our operations running smoothly. Your ability to communicate with empathy, solve problems efficiently, and maintain meticulous records will be essential to your success.
Key Responsibilities
- Phone Support & Inbound Care • Answer incoming calls promptly, professionally, and warmly. • Address customer inquiries and provide clear, accurate information using a solution‑oriented approach. • Resolve issues on the spot whenever possible, escalating complex cases to management when necessary. • Maintain a welcoming, empathetic, and reassuring phone presence on every call.
- Client Communication & Support • Manage all client email correspondence and digital communication channels with speed and accuracy. • Follow up with clients to ensure all questions, concerns, or requests are fully resolved. • Maintain meticulous, up‑to‑date records of client interactions, notes, and log histories in the CRM.
- Scheduling & Calendar Management • Coordinate and maintain complex appointment calendars for services, meetings, and team members. • Proactively confirm, reschedule, and update appointments to optimize time and resources while accommodating client preferences. • Monitor calendars daily to prevent scheduling conflicts, double bookings, or missed appointments.
Essential Qualifications & Skills
- Experience: Minimum 1 year in customer service, call center operations, client support, or virtual administrative roles.
- Communication: Exceptional verbal and written English skills with strong conversational fluency.
- Typing Speed: Proven typing speed of at least 50 WPM with high accuracy.
- Technical Proficiency: High comfort with digital platforms, including email management, calendar systems, cloud office suites, and CRM tools.
- Organization & Prioritization: Strong time‑management skills with the ability to balance multiple urgent tasks in a fast‑paced setting.
- Remote Setup: Dedicated, quiet home workspace, reliable high‑speed internet connection (minimum 25 Mbps), and a noise‑canceling USB headset.
Preferred Qualifications
- Experience in high‑volume phone call and email environments.
- Prior experience with CRM software (e.g., Salesforce, HubSpot, ActiveCampaign) and VoIP systems (e.g., RingCentral, Aircall).
- Demonstrated ability in team calendar and appointment coordination.
Tools & Technologies
- VoIP / Phone Systems: Aircall, RingCentral, or similar cloud phone software.
- Email & Calendar: Google Workspace (Gmail, Google Calendar) / Microsoft 365 (Outlook, Outlook Calendar).
- CRM & Support: HubSpot, Salesforce, Zendesk, or internal scheduling systems.
- Productivity: Google Docs, Sheets / Microsoft Word, Excel.
Key Success Metrics (KPIs)
- First Response Time (FRT) and Resolution Time for incoming calls and emails.
- Client satisfaction (CSAT) ratings and quality assurance scores.
- Scheduling accuracy (zero double‑bookings or missed appointments).
- Data accuracy and completeness in client communication logs.
Career Growth & Learning Opportunities
At brighthush, we believe that professional development is a shared responsibility. As a Customer Champion, you’ll have access to a range of learning resources, including:
- Monthly skill‑building webinars on advanced customer service techniques, CRM best practices, and communication excellence.
- Mentorship programs pairing you with senior team members to guide your career trajectory.
- Opportunities to transition into specialized roles such as Customer Success Manager, Operations Lead, or Product Support Specialist.
- Annual performance reviews that align your growth goals with brighthush’s strategic objectives.
Work Environment & Culture
brighthush champions a flexible, inclusive, and collaborative culture. Even though you’ll be working remotely, you’ll feel connected through:
- Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
- Quarterly virtual retreats that bring the entire team together for team‑building activities and strategic planning.
- A transparent communication policy that encourages open dialogue across all levels.
- Access to a digital community platform where you can share resources, ask questions, and collaborate on projects.
Compensation & Benefits
While the base salary range for this role is between $1,500 and $2,000 per month, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:
- Competitive base salary with performance‑based bonuses.
- Health, dental, and vision insurance options (for eligible employees).
- Paid time off (PTO) and flexible holiday scheduling.
- Remote work stipend to help cover home office expenses.
- Professional development budget for courses, certifications, and conferences.
- Employee wellness programs, including virtual fitness classes and mental health resources.
Hiring Timeline
We’re committed to a swift and transparent hiring process. Here’s what you can expect:
- Week 1: Sourcing & Screening – We’ll review your application and conduct an initial phone screening.
- Week 2: Assessments & Interviews – You’ll complete a brief skills assessment followed by a structured interview with our hiring team.
- Week 3: Offer & Onboarding – Successful candidates receive an offer and begin a comprehensive onboarding program to integrate them into brighthush’s culture and systems.
Ready to Make an Impact?
If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced remote environment, and are eager to grow with a forward‑thinking organization, we want to hear from you. Join brighthush as our next Customer Champion and help us set new standards for client satisfaction worldwide.