Dynamic Part‑Time Customer Experience Coordinator – Retail Excellence & Team Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a culture rooted in integrity, innovation, and inclusivity, brighthush empowers its people to grow, learn, and make a lasting impact. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a vibrant corporate office, you’ll find a collaborative environment that celebrates diversity, encourages creativity, and rewards hard work.

Why Join brighthush?

At brighthush, we believe that every team member is a vital part of our success story. As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of our customer‑first philosophy, shaping the daily experience of shoppers and guiding a dynamic team of associates. This role offers:

• Hands‑on leadership experience in a fast‑paced retail setting
• Opportunities to mentor and develop emerging talent
• Exposure to cutting‑edge merchandising and loyalty programs
• A supportive, inclusive culture that values work‑life balance
• Competitive pay, comprehensive benefits, and growth pathways

Key Responsibilities

As a Customer Experience Coordinator, you will be the driving force behind exceptional customer service and operational excellence. Your day‑to‑day duties will include:

• Lead by Example: Engage with every customer, demonstrating the highest standards of courtesy, professionalism, and product knowledge.
• Team Management: Oversee a front‑of‑store team of associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Development: Design and deliver coaching sessions that empower associates to personalize the shopping experience and promote loyalty programs.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into positive outcomes.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Operational Oversight: Ensure all tasks align with the store plan, prioritize effectively, and communicate updates to management and staff.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, fostering a secure environment for customers and associates alike.
• Performance Metrics: Collaborate with management to track and improve key performance indicators such as sales, shrink, and customer satisfaction.
• Continuous Improvement: Participate in store initiatives aimed at reducing shrink, enhancing merchandising, and boosting overall profitability.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising principles and the ability to translate them into actionable store strategies.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Demonstrated ability to multitask in a dynamic environment, adapting quickly to changing priorities.
• Proficiency in POS systems and basic data entry; familiarity with loyalty program platforms is a plus.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work flexible hours, including evenings, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience with store shrink reduction initiatives and safety compliance.
• Background in coaching or mentoring associates, with a track record of measurable performance improvements.
• Knowledge of labor laws and best practices in retail staffing.
• Proficiency in multiple languages to serve a diverse customer base.
• Strong analytical skills to interpret sales data and drive actionable insights.

Skills & Competencies

• Leadership: Inspire and motivate a team to exceed service standards.
• Customer Focus: Anticipate shopper needs and deliver personalized solutions.
• Problem Solving: Resolve issues swiftly while maintaining a positive store atmosphere.
• Organizational Acumen: Manage schedules, inventory, and store layout efficiently.
• Collaboration: Work seamlessly with cross‑functional teams—merchandising, marketing, and operations.
• Adaptability: Thrive in a fast‑moving retail environment with evolving priorities.
• Integrity: Uphold ethical standards and protect confidential information.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on experience in store operations, merchandising, and team leadership.
• Access to internal training programs covering advanced retail strategies, leadership fundamentals, and customer engagement techniques.
• Mentorship from seasoned leaders who guide you toward higher‑level roles such as Store Manager, District Manager, or Corporate Retail Analyst.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond the front‑of‑store.
• Recognition through brighthush’s performance‑based incentive programs and employee award ceremonies.

Work Environment & Company Culture

brighthush prides itself on a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Respect & Diversity: We celebrate differences and foster an environment where all team members feel valued.
• Collaboration: Open communication and teamwork are at the core of our success.
• Innovation: We encourage creative problem‑solving and continuous improvement.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs help you thrive both personally and professionally.
• Recognition: Your contributions are acknowledged through regular feedback, spot bonuses, and career advancement opportunities.

Compensation & Benefits

While the starting hourly rate for this part‑time role ranges from $16.00 to $16.50, your actual pay will reflect your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible associates, including:

• Employee discount on merchandise
• Health, dental, and vision insurance (for eligible full‑time and part‑time employees)
• 401(k) retirement plan with company match (for eligible employees)
• Paid time off, holidays, and sick leave
• Employee assistance program (EAP) and wellness resources
• Childcare and cell phone discounts
• Pet and legal insurance options
• Credit union membership and financial services
• Referral bonuses and scholarship programs for continuing education
• Short‑term and long‑term disability coverage
• Paid parental leave and adoption assistance
• Auto and home insurance discounts

How to Apply

Ready to elevate your retail career and make a tangible difference in shoppers’ lives? Click the link below to submit your application and join the brighthush family.

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Location

brighthush Store 1520, 4743 HWY 90 E, Space #1100, Marianna, FL, USA

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.