Detail-Oriented Data Entry Specialist – Order Management & Customer Experience – Remote – Full Time

About brighthush

brighthush is a global leader in decorative lighting, architectural illumination, and smart building solutions. With a portfolio that spans premium ceiling fans, advanced system controls, and automated shading technologies, we partner with the world’s most influential designers to bring beauty, sustainability, and innovation into every space. Our mission is simple: to illuminate the world with design that inspires, while delivering an unparalleled customer experience.

Why Join brighthush?

At brighthush, we believe that the foundation of great products is built on great people. Our culture blends creativity with precision, encouraging collaboration across disciplines while rewarding meticulous attention to detail. As a remote Data Entry Specialist, you’ll be an essential part of the customer journey, ensuring that every order is captured accurately and processed efficiently. In return, you’ll enjoy:

• Competitive Compensation: $24.00 – $27.00 per hour, commensurate with experience.
• Comprehensive Benefits: Health, vision, and dental coverage starting the first of the month after you begin, along with a generous 401(k) plan with up to 4% company match.
• Work-Life Balance: Standard Monday‑Friday schedule (8:00 am – 5:00 pm) with occasional overtime or weekend work, supported by paid holidays, floating holidays, and a robust PTO policy.
• Professional Growth: Structured onboarding, ongoing training, and clear pathways to advance into senior order management, sales support, or ERP administration roles.
• Inclusive Environment: A diverse, collaborative team that values every voice and encourages continuous learning.

Key Responsibilities

As a Data Entry Specialist at brighthush, you will be the linchpin between our customers and the internal teams that bring their visions to life. Your day‑to‑day tasks will include:

• Enter, review, and maintain customer orders, RFQs, and related data into brighthush’s ERP system (JDE).
• Verify order accuracy—pricing, quantities, product codes, specifications, shipping instructions, and payment terms—to prevent errors and delays.
• Generate pro‑forma invoices, order confirmations, and other documentation required by sales and finance.
• Maintain data integrity by reconciling discrepancies, updating records, and ensuring compliance with brighthush standards.
• Investigate and resolve order or data issues, escalating to the appropriate department when necessary.
• Collaborate with Sales, Customer Experience, Accounting, Operations, and Logistics to streamline order processing and enhance customer satisfaction.
• Communicate professionally with customers and internal stakeholders via phone, email, and chat.
• Identify process improvement opportunities—suggest automation, template updates, or workflow changes to increase efficiency and accuracy.
• Adhere to brighthush policies on confidentiality, data security, and record‑keeping.
• Participate in special projects and ad‑hoc assignments as directed by leadership.

Essential Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• 3–5 years of experience in order entry, data entry, customer service, sales support, or a related administrative role.
• Proficiency with ERP systems—JDE or comparable platforms is essential.
• Advanced Microsoft Office skills, especially Excel and Outlook.
• Exceptional data entry speed and accuracy, with a proven track record of maintaining high quality under tight deadlines.
• Strong organizational skills and meticulous attention to detail.
• Excellent verbal and written communication, with a customer‑centric mindset.
• Ability to prioritize multiple tasks, adapt to changing priorities, and meet deadlines in a fast‑paced environment.
• Strong problem‑solving skills and the capacity to work independently as well as collaboratively.

Preferred Qualifications

• Experience in manufacturing, hospitality, design, wholesale/distribution, or related industries.
• Familiarity with logistics processes, shipping, and freight documentation.
• Knowledge of data governance best practices and compliance standards.
• Experience with data analytics tools or reporting dashboards.

Skills & Competencies

• Technical Proficiency: ERP (JDE), Microsoft Excel (pivot tables, VLOOKUP, macros), Outlook, and data validation tools.
• Analytical Thinking: Ability to spot trends, identify errors, and recommend corrective actions.
• Communication: Clear, concise, and professional communication across all channels.
• Time Management: Efficiently juggle multiple orders and deadlines.
• Collaboration: Work seamlessly with cross‑functional teams.
• Continuous Improvement: Proactive mindset toward process optimization.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product line. Starting as a Data Entry Specialist, you can progress to:

• Senior Order Management Analyst – overseeing complex orders and mentoring junior staff.
• ERP Administrator – managing system configurations, user access, and data integrity.
• Sales Support Lead – coordinating large‑scale projects and driving cross‑departmental initiatives.
• Operations Coordinator – bridging the gap between production, logistics, and customer service.

We invest in your professional development through:

• Onboarding workshops covering product knowledge, ERP training, and customer service excellence.
• Monthly skill‑building webinars on advanced Excel, data analytics, and industry trends.
• Mentorship programs pairing you with seasoned leaders across the organization.
• Access to industry conferences, trade shows, and certification courses.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and respect. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles to share updates, celebrate wins, and align on priorities.
• Quarterly all‑hands meetings featuring product launches, market insights, and leadership Q&A.
• Annual company retreats that blend team building, wellness activities, and strategic planning.
• Open‑door policies that encourage feedback, idea sharing, and continuous improvement.

Compensation & Benefits Overview

We offer a comprehensive package designed to support your well‑being and professional growth:

• Salary: $24.00 – $27.00 per hour, based on experience.
• Health & Wellness: Medical, vision, and dental coverage starting the first of the month following your start date.
• Retirement: 401(k) plan with up to 4% company match, available from the first of the month after hire.
• Paid Time Off: Generous vacation accrual, 7 paid holidays, and 2 floating holidays.
• Life & Disability: Company‑provided life insurance and short‑term disability coverage.
• Professional Development: Paid training, certifications, and conference attendance.
• Remote Work Flexibility: Work from anywhere with a reliable internet connection.

How to Apply

If you’re passionate about precision, customer service, and making a tangible impact on a global brand, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Closing Thoughts

At brighthush, every order you process is a step toward illuminating spaces and enriching lives. Your meticulous work ensures that our customers receive flawless service, reinforcing the trust that keeps them coming back. If you thrive in a fast‑paced, detail‑driven environment and are eager to grow within a forward‑thinking organization, this role is for you. Join us and help shape the future of lighting and design—one accurate entry at a time.