Dynamic Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global retail powerhouse that redefines the off‑price shopping experience. With a portfolio that spans apparel, home décor, and lifestyle products, we bring high‑quality merchandise to customers at unbeatable prices. Our stores are more than just retail spaces; they are vibrant communities where shoppers discover value, style, and exceptional service. At brighthush, we believe that every interaction is an opportunity to create lasting relationships, and we are committed to fostering an inclusive culture that empowers our employees to grow, innovate, and thrive.

Why Join brighthush?

As a Customer Experience Coordinator, you will be at the heart of our customer‑centric mission. You’ll lead a dynamic team of associates, ensuring that every guest receives prompt, courteous service while promoting our loyalty programs. This role offers a unique blend of frontline leadership, customer engagement, and operational excellence—perfect for professionals who thrive in fast‑paced, collaborative environments.

Key Responsibilities

• Lead by Example: Engage with customers personally, demonstrating the highest standards of service and professionalism.
• Team Management: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Development: Mentor new hires and existing team members on customer service best practices, store policies, and loyalty program benefits.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into positive experiences that reinforce brand loyalty.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s merchandising standards.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize outstanding performance.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety protocols.
• Collaboration: Partner with store management to identify training needs, shrink‑reduction initiatives, and customer engagement strategies.
• Data‑Driven Decisions: Analyze sales and customer feedback to identify trends and recommend improvements.
• Other Duties: Participate in special projects, seasonal campaigns, and community outreach as assigned.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven team‑building skills and a collaborative mindset.
• Proficiency with POS systems and basic data entry.
• Flexibility to work a varied schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience managing a high‑volume retail environment.
• Background in customer loyalty program implementation.
• Knowledge of labor regulations and safety standards.
• Previous training or coaching experience.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable experiences.
• Leadership: Ability to inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quick thinking and decisive action in dynamic situations.
• Analytical Thinking: Use data to drive decisions and improve processes.
• Communication: Clear, concise, and persuasive verbal and written skills.
• Adaptability: Thrive in a fast‑moving retail environment.
• Integrity: Uphold confidentiality and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead special projects, such as store redesigns or community outreach campaigns.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and innovation. Our culture celebrates diversity, encourages open dialogue, and rewards creativity. You’ll work alongside passionate colleagues who are dedicated to delivering outstanding service and driving business success. We foster a supportive environment where ideas are heard, and every employee’s contribution matters.

Compensation & Benefits

We offer a competitive hourly wage ranging from $13.50 to $14.00, commensurate with experience and skill level. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for wellness support.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Life insurance and short‑/long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.
• Scholarship and educational support programs.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to the terms of the applicable plan and may change over time. For detailed information, please consult your brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Bring your passion for service, your leadership acumen, and your commitment to excellence. Join us in shaping the future of retail and making a lasting impact on our customers and community.