Director of Customer Success Operations – Global Sales Strategy, AI Integration & Transformation at brighthush

About brighthush

brighthush is a global technology pioneer that is redefining how businesses harness the power of artificial intelligence to drive customer success, streamline operations, and accelerate growth. With a presence in more than 30 countries, we blend cutting‑edge technology with a people‑first culture that values innovation, collaboration, and purpose. Our mission is simple: empower teams to deliver exceptional value to customers while building a future where technology and talent work hand‑in‑hand.

Why This Role Matters

In a world where customer expectations evolve at lightning speed, the ability to orchestrate seamless, data‑driven operations is critical. As Director of Customer Success Operations, you will be the linchpin that aligns strategy, execution, and technology across our global sales organization. You’ll partner with senior leaders, influence cross‑functional teams, and champion AI‑powered solutions that transform how we measure success, forecast revenue, and deliver value to our customers.

Key Responsibilities

• Operational Leadership: Own end‑to‑end operational excellence for the global sales function, including budgeting, forecasting, and resource allocation. Design and maintain dashboards that provide real‑time visibility into key performance indicators (KPIs) and operational health.
• Strategic Partnerships: Work directly with global sales leaders to define and execute special projects, organizational development initiatives, and strategic roadmaps. Translate high‑level objectives into actionable plans and measurable outcomes.
• Cross‑Functional Collaboration: Serve as the bridge between sales, finance, marketing, product, and technology teams. Ensure alignment of priorities, synchronize initiatives, and facilitate data sharing across silos.
• AI Integration: Lead the exploration and deployment of AI tools to automate workflows, generate predictive insights, and enhance decision‑making. Evaluate emerging AI technologies and champion their adoption within the sales operations ecosystem.
• Performance Measurement: Establish robust metrics, track progress against targets, and present findings to senior leadership. Use data to identify gaps, recommend improvements, and celebrate successes.
• Change Management: Drive organizational change initiatives, including process redesign, technology rollouts, and cultural shifts. Manage stakeholder expectations, mitigate resistance, and ensure smooth transitions.
• Team Development: Build, mentor, and inspire a high‑performing operations team. Foster a culture of continuous learning, accountability, and collaboration.
• Stakeholder Communication: Craft clear, concise communications that articulate priorities, progress, and results to internal stakeholders and external partners.
• Event & Project Oversight: Plan and execute global events, workshops, and cross‑functional projects that reinforce brand values and drive business outcomes.
• Culture Champion: Embody and promote brighthush’s purpose, values, and culture. Lead initiatives that strengthen team cohesion, diversity, and inclusion.

Essential Qualifications

• 10+ years of progressive experience in operations, project management, or business transformation roles.
• Proven track record managing multi‑million dollar budgets and delivering measurable business outcomes.
• Deep understanding of sales operations, pipeline management, and revenue forecasting.
• Experience integrating AI or advanced analytics into operational workflows.
• Exceptional leadership, influencing, and stakeholder management skills.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent verbal and written communication, with executive presence and presentation experience.
• Ability to thrive in a fast‑paced, ambiguous, and global environment.
• High energy, disciplined execution, and a relentless drive to deliver results.

Preferred Qualifications

• Experience in a high‑growth technology company with a global sales footprint.
• Background in AI/ML product management or data science.
• Knowledge of Salesforce, Tableau, or similar CRM and analytics platforms.
• Prior experience leading cross‑functional teams across multiple geographies.
• Demonstrated success in building and scaling high‑performing operations teams.

Skills & Competencies

• Strategic Thinking & Execution
• Data‑Driven Decision Making
• Change & Project Management
• Team Leadership & Development
• Stakeholder Engagement & Influence
• AI & Automation Fluency
• Financial Acumen & Budget Management
• Communication & Presentation
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. As Director of Customer Success Operations, you will:

• Progress into senior leadership roles such as Vice President of Sales Operations or Chief Operating Officer.
• Lead global initiatives that shape the future of AI‑driven customer success.
• Participate in executive mentorship programs and cross‑functional leadership forums.
• Access continuous learning resources, including AI certifications, leadership workshops, and industry conferences.
• Benefit from a culture that rewards innovation, experimentation, and bold ideas.

Work Environment & Company Culture

brighthush champions a flexible, distributed work model that empowers employees to balance professional ambition with personal well‑being. Our culture is built on:

• Trust & Autonomy: We trust our teams to deliver results, giving them the freedom to choose how and where they work.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive environment where every voice matters.
• Innovation & Experimentation: We encourage calculated risk‑taking and reward creative problem‑solving.
• Collaboration & Transparency: Open communication and cross‑functional collaboration are the cornerstones of our success.
• Purpose‑Driven Mission: Every project aligns with our commitment to help customers thrive through AI and technology.

Compensation & Benefits

We offer a competitive total compensation package that reflects your expertise and the value you bring to brighthush:

• Base Salary: $184,100 – $322,200 (geographically adjusted)
• Variable Incentives: Performance‑based bonuses tied to individual and company goals.
• Equity: Stock options or RSUs, subject to eligibility.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including flexible spending accounts.
• Retirement: 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP): Opportunity to purchase shares at a discount.
• Giving Back: Matching donations to charities of your choice.
• Time Off: Generous paid time off, flexible time away, and family leave programs.
• Professional Development: Reimbursement for certifications, courses, and conferences.

Equal Opportunity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

Accommodations

We strive to create an accessible experience for all candidates. If you require a reasonable accommodation during the application process or need an alternative method to apply, please contact our Talent Acquisition team at [email protected].

Export Control Compliance

For roles that involve access to controlled technology, brighthush may need to obtain export control approvals from relevant authorities. All employment is contingent upon obtaining the necessary licenses or approvals.

How to Apply

Ready to lead the next wave of customer success innovation? Submit your application through our careers portal or email your résumé and cover letter to [email protected]. We look forward to exploring how your vision and expertise can help shape the future of brighthush.

Join brighthush – Where AI Meets Purpose

At brighthush, we believe that technology should amplify human potential, not replace it. Join us to put AI to work for people, empower customers worldwide, and build a career that matters.