Dynamic 2nd‑Shift Customer Care Specialist – Logistics & Freight Brokerage – After‑Hours Operations & Real‑Time Shipment Support at brighthush

About brighthush

brighthush stands at the forefront of the global logistics and freight brokerage landscape, redefining how businesses move goods across continents. By marrying cutting‑edge technology—such as AI‑driven routing, real‑time tracking dashboards, and predictive analytics—with a deeply human‑centered approach, we empower carriers, shippers, and end‑customers to achieve unprecedented levels of reliability and transparency. Our worldwide network of vetted carriers, coupled with proprietary data platforms, allows us to deliver solutions that are not only fast and efficient but also scalable and compliant with the most stringent industry standards.

In a world where supply chains are becoming increasingly complex, brighthush’s mission is clear: to keep the wheels turning, no matter the hour. We believe that the heartbeat of logistics is built on relationships—between drivers, carriers, and the customers who depend on us for timely deliveries. That’s why we’re looking for a dedicated Customer Care Specialist to join our 2nd‑shift team and become the primary point of contact during after‑hours operations. If you thrive in a fast‑paced environment, love problem‑solving, and want to make a real impact on the supply chain, brighthush is the place for you.

Why This Role Matters

In the freight brokerage world, the difference between a satisfied customer and a frustrated one often comes down to communication and responsiveness. As a 2nd‑shift Customer Care Specialist, you’ll be the bridge that keeps our network humming when the sun goes down. Your work will directly influence on‑time delivery rates, carrier satisfaction scores, and overall operational efficiency. You’ll be the voice that turns potential disruptions into smooth, on‑track journeys.

Key Responsibilities

• Shipment Monitoring & Status Updates: Continuously track all active shipments, ensuring accurate, real‑time status updates in our internal systems.
• Primary After‑Hours Contact: Serve as the main point of contact for carriers, drivers, and customers during the 2nd shift, providing timely assistance and solutions.
• Issue Identification & Escalation: Proactively spot potential delays or disruptions, resolve issues on the spot when possible, and elevate more complex problems to the day‑operations team.
• System Accuracy: Update internal databases with precise shipment details, status changes, and any relevant notes to maintain data integrity.
• Professional Communication: Deliver clear, courteous, and solution‑focused communication to customers, carriers, and internal stakeholders.
• Seamless Handoff: Collaborate closely with the day‑operations team to ensure a smooth transition of information and responsibilities at shift change.
• Record Keeping: Maintain meticulous logs of all communications, updates, and issue resolutions for audit and performance review purposes.
• Compliance & Safety: Adhere to brighthush policies, industry safety standards, and customer requirements at all times.

Essential Qualifications

• Minimum of 1 year experience in freight brokerage or a related logistics role.
• Strong organizational skills with an eye for detail and the ability to juggle multiple priorities.
• Excellent verbal and written communication abilities, capable of conveying complex information clearly.
• Demonstrated problem‑solving skills and the capacity to make quick, sound decisions in a high‑pressure environment.
• Proficiency in learning and using industry‑specific software platforms (e.g., TMS, ERP, CRM).
• Flexibility to work after‑hours and adapt to shifting priorities and urgent requests.
• Availability for the following schedule: Wednesday, Thursday, Friday 6 pm–2 am; Saturday & Sunday 12 pm–8 pm. Remote work is possible after successful training.

Preferred Qualifications

• Experience with real‑time shipment tracking tools and data analytics.
• Knowledge of carrier compliance regulations and safety protocols.
• Previous exposure to a fast‑paced, high‑volume logistics environment.
• Multilingual communication skills (English plus any additional language).
• Background in customer service or technical support roles.

Core Skills & Competencies

• Communication: Ability to articulate complex logistics information in a clear, concise manner.
• Analytical Thinking: Strong data interpretation skills to identify trends and potential bottlenecks.
• Adaptability: Comfortable shifting focus quickly as new priorities emerge.
• Team Collaboration: Works effectively with cross‑functional teams, including day‑shift operations, carrier relations, and IT.
• Customer‑Centric Mindset: Prioritizes customer satisfaction while balancing operational constraints.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a 2nd‑shift Customer Care Specialist, you’ll gain:

• Hands‑on experience with advanced transportation management systems.
• Exposure to end‑to‑end supply chain operations, from carrier onboarding to final delivery.
• Mentorship from seasoned logistics professionals.
• Opportunities to transition into roles such as Operations Analyst, Carrier Relations Manager, or Customer Success Lead.
• Access to continuous learning programs, including certifications in logistics, data analytics, and project management.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and respect. Our team values:

• Transparency: Open communication channels and regular feedback loops.
• Inclusivity: A diverse workforce where every voice is heard.
• Work‑Life Balance: Flexible scheduling options and remote work after training.
• Recognition: Celebrating achievements through awards, shout‑outs, and performance bonuses.
• Community Impact: Initiatives that give back to local communities and support sustainable logistics practices.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base pay that reflects industry standards and your expertise.
• Performance‑based bonuses tied to key metrics such as on‑time delivery rates and customer satisfaction scores.
• Immediate 401(k) matching upon eligibility, helping you build a secure financial future.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off (PTO) and holiday pay to recharge and spend time with loved ones.
• Employee assistance programs, wellness initiatives, and access to mental health resources.
• Professional development stipend to support certifications, conferences, and further education.

How to Apply

Ready to make a tangible impact on the logistics industry and grow your career with a forward‑thinking company? Click the link below to submit your application and join the brighthush team.

Apply Now – Customer Care Specialist (2nd Shift)

Join brighthush Today

At brighthush, we’re not just moving freight—we’re moving people’s lives forward. If you’re passionate about delivering exceptional service, thrive in a dynamic environment, and want to be part of a company that values innovation and people, we want to hear from you. Apply today and help us keep the world moving, one shipment at a time.